Hôtel Mercure Saint Martin Marina & Spa
| Baie Nettle Route des Terres Basses, Saint-Martin |
11 oranları
4.55/10.00 |
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+590 590 87-5454 |
|
Hôtel Mercure Saint Martin Marina & Spa haritada
değerlendirme
Teresa T (24.05.2017 21:48)
Everyone on the Island seems to think highly of this hotel when they ask where I am staying, however I did not feel that it was so great. They offer a welcome drink when you first get there but I never took it. They have a tennis court, fitness room, volleyball area, and other amenities and the decor is nice. The "upgraded" rooms that I saw (my friend's were upgraded because we were all there for a wedding, but I never mentioned it when booking) were not too different... Just a coffee machine and robes? There are also a lot of tiny bugs-- and my friend told me on the 3rd day that they have a can of bug spray in the room for you. The hotel also advertises that they encourage reusing towels however they had changed our towels each day despite hanging them up. The hotel has free parking and you can use your room card to get in if thr gate is closed. There is also a small safe and fridge for those wondering about one. The pool and the mini-beach are right next to each other but i was not so impressed compared to other areas on this island. I was not crazy about the service either, I had called the front desk when my room's fuse blew out and they could not give me a time frame for service. The front desk representatives do not seem to care much for "customer satisfaction" the first two times I was able to correct the issue before they could call back with an estimate time for service. I actually called them to let them know it was resolved... However the 3rd time, the lady at the front desk responded with attitude after i told her it was urgent because i needed to leave soon to start my day. One morning my mom went for breakfast and there was an issue with the information the front desk presented and they didnt believe us when we gave them our room number. They proceded to call the front desk- but they were not apologetic with their response. When I asked them if I could take food to my friend's room to eat with her (the bride to be) they told me they did not have anything for me to take the food "to go" (meanwhile this makes me wonder how room service works if they "dont have anything" but I was not in the mood to argue with them since it was my friend's big day). And for ~€22 ($25) for a "buffet breakfast" I heard there were not a lot of options. I rented a car, so knowing this, we purchased our own breakfast from the nearby bakery during our stay. There was also poor service when I tried their food for lunch at the restaurant, I was limited with seating because apparently I was in the "dinner section" and when the lady brought water, there was not the typical holder, but I poured water for ourselves. I got the impression that they could care less. If this is what is expected in "the friendly island", I definitely hope it improves. I would try staying in another resort the next time I visit. Oh yes, the small scoop of coconut icecream had cost me $4 and it was not worth it- I would say there are much better places to eat on the island for your money.
Everyone on the Island seems to think highly of this hotel when they ask where I am staying, however I did not feel that it was so great. They offer a welcome drink when you first get there but I never took it. They have a tennis court, fitness room, volleyball area, and other amenities and the decor is nice. The "upgraded" rooms that I saw (my friend's were upgraded because we were all there for a wedding, but I never mentioned it when booking) were not too different... Just a coffee machine and robes? There are also a lot of tiny bugs-- and my friend told me on the 3rd day that they have a can of bug spray in the room for you. The hotel also advertises that they encourage reusing towels however they had changed our towels each day despite hanging them up. The hotel has free parking and you can use your room card to get in if thr gate is closed. There is also a small safe and fridge for those wondering about one. The pool and the mini-beach are right next to each other but i was not so impressed compared to other areas on this island. I was not crazy about the service either, I had called the front desk when my room's fuse blew out and they could not give me a time frame for service. The front desk representatives do not seem to care much for "customer satisfaction" the first two times I was able to correct the issue before they could call back with an estimate time for service. I actually called them to let them know it was resolved... However the 3rd time, the lady at the front desk responded with attitude after i told her it was urgent because i needed to leave soon to start my day. One morning my mom went for breakfast and there was an issue with the information the front desk presented and they didnt believe us when we gave them our room number. They proceded to call the front desk- but they were not apologetic with their response. When I asked them if I could take food to my friend's room to eat with her (the bride to be) they told me they did not have anything for me to take the food "to go" (meanwhile this makes me wonder how room service works if they "dont have anything" but I was not in the mood to argue with them since it was my friend's big day). And for ~€22 ($25) for a "buffet breakfast" I heard there were not a lot of options. I rented a car, so knowing this, we purchased our own breakfast from the nearby bakery during our stay. There was also poor service when I tried their food for lunch at the restaurant, I was limited with seating because apparently I was in the "dinner section" and when the lady brought water, there was not the typical holder, but I poured water for ourselves. I got the impression that they could care less. If this is what is expected in "the friendly island", I definitely hope it improves. I would try staying in another resort the next time I visit. Oh yes, the small scoop of coconut icecream had cost me $4 and it was not worth it- I would say there are much better places to eat on the island for your money.
Silvia Grosso (28.04.2017 20:01)
Hotel Mercure has been an island of peace and wellness! I was in St. Martin for a few days and had a great time at the Mercure hotel. My room was very spacious with a lovely private patio, the beach is well equipped with nice and fun amenities. Make sure you dine at their restaurant, the food is amazing; everything is super fresh and delightful.
Hotel Mercure has been an island of peace and wellness! I was in St. Martin for a few days and had a great time at the Mercure hotel. My room was very spacious with a lovely private patio, the beach is well equipped with nice and fun amenities. Make sure you dine at their restaurant, the food is amazing; everything is super fresh and delightful.
Alexandre Rosenfeld (04.04.2017 20:06)
Nice hotel in front of the lagoon. Rooms are quite big, nice and tidy. Pool is nice and hammocks on the beach are the best!
Nice hotel in front of the lagoon. Rooms are quite big, nice and tidy. Pool is nice and hammocks on the beach are the best!
Juan Guillen (29.03.2017 00:56)
It was very well equipped. Beautiful artwork. Spacious room..beautiful setting. Restaurant was a bit overpriced but to be expected from this type of hotel.
It was very well equipped. Beautiful artwork. Spacious room..beautiful setting. Restaurant was a bit overpriced but to be expected from this type of hotel.
Caroline Fraser (26.02.2017 17:40)
My friend and I spent an entire week at the Mercure Saint-Martin Marina & Spa and would definitely go back tomorrow. The hotel has a very cool vibe and there is something that makes you immediately feel home and comfortable. The staff was nice and always helpful. Clean rooms, towel services, and private beach access. We particularly enjoyed the food at the restaurant : fresh fish served everyday which is not always the cases at the other hotels on the island. Definitely recommend it.
My friend and I spent an entire week at the Mercure Saint-Martin Marina & Spa and would definitely go back tomorrow. The hotel has a very cool vibe and there is something that makes you immediately feel home and comfortable. The staff was nice and always helpful. Clean rooms, towel services, and private beach access. We particularly enjoyed the food at the restaurant : fresh fish served everyday which is not always the cases at the other hotels on the island. Definitely recommend it.
