Avis Melbourne Car & Truck Rental
| 2/8 Franklin Street, Melbourne |
5 oranları
9.20/10.00 |
|
+61 3 9204 3933 |
|
Avis Melbourne Car & Truck Rental haritada
değerlendirme
Ava Senaratne (19.11.2017 04:12)
I'm only giving Avis 5 stars because of Ngoc Nguyen, who was fantastic. The rest of the team were extremely disappointing.
I got to the Spencer Street office in time to pick up our car, but my mates, who are tourists, got lost on the way and the staff (who were grumpy) informed us they had to close the office, but that our booking and the car would be driven up to the Franklin Street branch.
We headed across town to Franklin and it turned out the car had not been driven there. The staff at the counter was rude and snapped that we should have got to the other office on time. We were all pretty unhappy with the attitudes and the incorrect instructions, especially since most of us were new to the city. At this point the customer service was abismal.
Ngoc Nguyen really turned the experience around for us. She drove us to our rental car which they had forgotten to bring over and was the first person to apologize with sincerity about all of the fuss. She assured us steps would be taken to ensure it didn't happen again, made us felt at ease with how charming, professional and friendly she was. If we hadn't have met Ngoc, we wouldn't have ever rented from Avis again.
I certainly hope management is competent enough to recognise star employees like this who are doing their brand proud, and take a closer look at their customer service representatives who don't actually like working with real people.
I'm only giving Avis 5 stars because of Ngoc Nguyen, who was fantastic. The rest of the team were extremely disappointing.
I got to the Spencer Street office in time to pick up our car, but my mates, who are tourists, got lost on the way and the staff (who were grumpy) informed us they had to close the office, but that our booking and the car would be driven up to the Franklin Street branch.
We headed across town to Franklin and it turned out the car had not been driven there. The staff at the counter was rude and snapped that we should have got to the other office on time. We were all pretty unhappy with the attitudes and the incorrect instructions, especially since most of us were new to the city. At this point the customer service was abismal.
Ngoc Nguyen really turned the experience around for us. She drove us to our rental car which they had forgotten to bring over and was the first person to apologize with sincerity about all of the fuss. She assured us steps would be taken to ensure it didn't happen again, made us felt at ease with how charming, professional and friendly she was. If we hadn't have met Ngoc, we wouldn't have ever rented from Avis again.
I certainly hope management is competent enough to recognise star employees like this who are doing their brand proud, and take a closer look at their customer service representatives who don't actually like working with real people.
perry mac (14.11.2017 13:50)
Nice location, good service. We rented the KIA Carnival, the condition of the car is great. Limited parking space, need to reserve your car rental earlier.
Nice location, good service. We rented the KIA Carnival, the condition of the car is great. Limited parking space, need to reserve your car rental earlier.
Azizul Azmi (12.09.2017 10:34)
Professional and reliable. Good advices and services rendered.
Professional and reliable. Good advices and services rendered.
Jason Jenkin (21.07.2017 07:56)
Walked in wanting a small car to do a day trip. Was helped out with an option and a price I thought was reasonable. Had everything explained which was easy to understand. Car was clean and went really well. Drop off was easy.
Walked in wanting a small car to do a day trip. Was helped out with an option and a price I thought was reasonable. Had everything explained which was easy to understand. Car was clean and went really well. Drop off was easy.
Serene Goh (06.07.2017 17:26)
Rented a Holden Colorado from 15 - 19 June 2017. Satisfied with the car, especially its stability while driving along long winding roads. The only thing is that the engine is not as refined as that of Japanese cars. We picked up the car at Melbourne Tullamarine airport, and dropped it at Franklin Street. The duty manager Riccardo T was helpful in directing us to the nearest petrol station when we forgot to top up the fuel at the point of return. He also gave helpful directions on how we could walk back to our hotel on A'Beckett Street. The whole process of renting from Avis was fuss free. Will go for Avis for my next drive holiday!
Rented a Holden Colorado from 15 - 19 June 2017. Satisfied with the car, especially its stability while driving along long winding roads. The only thing is that the engine is not as refined as that of Japanese cars. We picked up the car at Melbourne Tullamarine airport, and dropped it at Franklin Street. The duty manager Riccardo T was helpful in directing us to the nearest petrol station when we forgot to top up the fuel at the point of return. He also gave helpful directions on how we could walk back to our hotel on A'Beckett Street. The whole process of renting from Avis was fuss free. Will go for Avis for my next drive holiday!
