Ashin Japanese Restaurant
| 161 Beamish Street, Campsie |
5 oranları
6.00/10.00 |
|
+61 2 9787 2800 |
|
Ashin Japanese Restaurant haritada
değerlendirme
Thi Minh Nguyet Moon Nguyen (07.11.2017 15:50)
I wish I could give 0 star.
WORST CUSTOMER SERVICE EVER
We just walked out from this restaurant 1 hour ago and we still cannot believe what just happened.
This was the first time and we will never think of coming back there.
It was about 9.30pm already and hard to find a restaurant opened till late around our area so we felt very lucky to find this one because Japanese food is also our favourite.
The reataurant looks clean. I ordered 1 chicken katsu udon and my friend ordered 1 chicken katsu ramen.
My soup initially tasted quite nice until 2 mins after I started eating, I found 1 little DIED CROCKROACH in my soup. I could not continue eating and so did my friend. We informed the waitress and she called a lady in the reception in, who I guess is also the manager.
They offered to change to another soup but we rejected because we wouldn't be able to eat here anymore thinking that the restaurant is not that clean. NONE of them DID APOLOGISE though.
Me and my friend had not even finished a quarter each but we decided to leave.
We came to the manager and said we could not eat anymore. She showed us the bill and asked for $26 for both.
OMG. She did not apologise and wanted to charge us for all. We told her that we were not going to pay.
She got very angry with us and she SHOUTED to us something like: "No. It wasnt a crockcoach, JUST a fly and it was still alive. It was your problem, NOT our problem. Imagine when you cook at home there will be cases where a fly flies accidentially into your foods as well..."
OMG. I cannot believe in what she was saying? She thought crockcoaches could be issues but flies are ok to eat? She kept saying it was our problems but not the restaurant's problem and NO APOLOGY at all.
We insisted not to pay then she got really angry and she said something like " Don't ever come to this restaurant anymore. I cannot believe that there are people like you...".
OMG. Who should be one who got upset more in this case? We tried to talk to her very nice and I even felt a bit sad thinking that she might not be the owner and the owner could be upset with her... But with how she behaved, ... I cannot believe how bad customer service can be... Imagine if not us but other customers, I trust they probably would not even be that calm.
I went out and take photo of the restaurant sign and how funny she was running after us and take photos of us from behind. Omg. What is she going to do with the photos?
Cannot believe what just happened. Still shocked now @.@
I wish I could give 0 star.
WORST CUSTOMER SERVICE EVER
We just walked out from this restaurant 1 hour ago and we still cannot believe what just happened.
This was the first time and we will never think of coming back there.
It was about 9.30pm already and hard to find a restaurant opened till late around our area so we felt very lucky to find this one because Japanese food is also our favourite.
The reataurant looks clean. I ordered 1 chicken katsu udon and my friend ordered 1 chicken katsu ramen.
My soup initially tasted quite nice until 2 mins after I started eating, I found 1 little DIED CROCKROACH in my soup. I could not continue eating and so did my friend. We informed the waitress and she called a lady in the reception in, who I guess is also the manager.
They offered to change to another soup but we rejected because we wouldn't be able to eat here anymore thinking that the restaurant is not that clean. NONE of them DID APOLOGISE though.
Me and my friend had not even finished a quarter each but we decided to leave.
We came to the manager and said we could not eat anymore. She showed us the bill and asked for $26 for both.
OMG. She did not apologise and wanted to charge us for all. We told her that we were not going to pay.
She got very angry with us and she SHOUTED to us something like: "No. It wasnt a crockcoach, JUST a fly and it was still alive. It was your problem, NOT our problem. Imagine when you cook at home there will be cases where a fly flies accidentially into your foods as well..."
OMG. I cannot believe in what she was saying? She thought crockcoaches could be issues but flies are ok to eat? She kept saying it was our problems but not the restaurant's problem and NO APOLOGY at all.
We insisted not to pay then she got really angry and she said something like " Don't ever come to this restaurant anymore. I cannot believe that there are people like you...".
OMG. Who should be one who got upset more in this case? We tried to talk to her very nice and I even felt a bit sad thinking that she might not be the owner and the owner could be upset with her... But with how she behaved, ... I cannot believe how bad customer service can be... Imagine if not us but other customers, I trust they probably would not even be that calm.
I went out and take photo of the restaurant sign and how funny she was running after us and take photos of us from behind. Omg. What is she going to do with the photos?
Cannot believe what just happened. Still shocked now @.@
Matthew Newman (26.10.2017 05:16)
This place has great sushi. It's often busy so it's hard to get on the train but you can order from the menu and get the same items. There are secret special items which you can order if you can find out!
This place has great sushi. It's often busy so it's hard to get on the train but you can order from the menu and get the same items. There are secret special items which you can order if you can find out!
Zarina Mekebayeva (12.10.2017 02:25)
It’s a hit and miss – sometimes the food is good and sometimes it’s not. One time my bf and I decided to advise the manager the tuna sashimi was not fresh. The manager was quite adamant it is fresh and with reluctance gave us a replacement. After that incident I really didn’t want to visit the place again. Although since its two minutes away from our house – we ended up going again, only this time asking for the fresh sashimi to be served.
As a patron – I didn’t feel really comfortable there – basically don’t complain if you get bad food (we just left it as one of the “bad” days). Sad…
It’s a hit and miss – sometimes the food is good and sometimes it’s not. One time my bf and I decided to advise the manager the tuna sashimi was not fresh. The manager was quite adamant it is fresh and with reluctance gave us a replacement. After that incident I really didn’t want to visit the place again. Although since its two minutes away from our house – we ended up going again, only this time asking for the fresh sashimi to be served.
As a patron – I didn’t feel really comfortable there – basically don’t complain if you get bad food (we just left it as one of the “bad” days). Sad…
DA M (22.09.2017 10:43)
Used to be the top quality sushi train and a la carte Japanese place. The size of sushi from the sushi train has gone smaller. It's so noticeable now.
Used to be the top quality sushi train and a la carte Japanese place. The size of sushi from the sushi train has gone smaller. It's so noticeable now.
Christina A (16.08.2017 14:09)
Food and customer service was excellent. The presentation was incredible. They are so attentive and reasonably priced. Will definitely come back. Highly recommended!
Food and customer service was excellent. The presentation was incredible. They are so attentive and reasonably priced. Will definitely come back. Highly recommended!
