Hotel NH Danube City
| Wagramer Straße 21, Wien |
5 oranları
6.00/10.00 |
|
+43 1 260200 |
|
Hotel NH Danube City haritada
değerlendirme
Andre Prossner (18.11.2017 17:32)
Das Hotel und die Zimmer sind sehr einladend. Die Mitarbeiter sind sehr freundlich. Einziger Wehrmutstropfen ist die sehr langsame - aber freundliche - Bedienung im Restaurant.
Das Hotel und die Zimmer sind sehr einladend. Die Mitarbeiter sind sehr freundlich. Einziger Wehrmutstropfen ist die sehr langsame - aber freundliche - Bedienung im Restaurant.
Dan Bustuc (29.09.2017 11:40)
Nice rooms, acceptable breakfast. Good and fast services at reception.
Nice rooms, acceptable breakfast. Good and fast services at reception.
mehtab haidry (25.09.2017 21:16)
Nice hotel, rooms are large and comfortable. Wi-Fi is poor. Staff is helpful and co-operative. Good value for money.
Nice hotel, rooms are large and comfortable. Wi-Fi is poor. Staff is helpful and co-operative. Good value for money.
Howard and Wanda Falk (24.07.2017 12:37)
Air conditioning not working well. Maintained a steady temperature of 24.1 to 24.8 C. Made for a tough hot humid night. Miserable. Front desk didn't seem overly concerned. No wash clothes in washroom, and not enough towels for the 2 people we pre registered for. Breakfasts were very good. Rooms looked nice and good view but poor rating stems from the air conditioning not working well. A 10 minute walk to ACV and to the U1 line.
Air conditioning not working well. Maintained a steady temperature of 24.1 to 24.8 C. Made for a tough hot humid night. Miserable. Front desk didn't seem overly concerned. No wash clothes in washroom, and not enough towels for the 2 people we pre registered for. Breakfasts were very good. Rooms looked nice and good view but poor rating stems from the air conditioning not working well. A 10 minute walk to ACV and to the U1 line.
Zade Chu (05.06.2017 17:11)
This is the worst customer service that I have ever had. I can't believe that a hotel like this would provide such an unpleasant experience to their guests. I have told the agent about my requests and asked for their confirmation. They sent me the confirmation email and said looking forward seeing you. However, I got the email saying that "Dear Sir, we are sorry to inform you that our hotel is overbooked and we actually don't have that discount for you".
So, were I speaking to an agent that was not belonged to this hotel? Shouldn't the hotel tell me that they couldn't accept my requests before the confirmation email? How was that even possible to send a confirmation email under the circumstances of no empty rooms?
What's more, there was no more response and explanation after all. Again, worst customer service ever.
This is the worst customer service that I have ever had. I can't believe that a hotel like this would provide such an unpleasant experience to their guests. I have told the agent about my requests and asked for their confirmation. They sent me the confirmation email and said looking forward seeing you. However, I got the email saying that "Dear Sir, we are sorry to inform you that our hotel is overbooked and we actually don't have that discount for you".
So, were I speaking to an agent that was not belonged to this hotel? Shouldn't the hotel tell me that they couldn't accept my requests before the confirmation email? How was that even possible to send a confirmation email under the circumstances of no empty rooms?
What's more, there was no more response and explanation after all. Again, worst customer service ever.
