Sixt Autoverhuur Brussel Zaventem
| Leuvensesteenweg 36, Zaventem |
5 oranları
8.00/10.00 |
|
+32 2 725 51 20 |
|
Sixt Autoverhuur Brussel Zaventem haritada
değerlendirme
Alex van Ommen (20.10.2017 09:56)
Smooth, easy check-in. Gentlemen spoke French and Flemish.
Smooth, easy check-in. Gentlemen spoke French and Flemish.
George Soutien (18.09.2017 05:00)
We made reservation for a large car with at least 7 seats. Sixt provided us with a Citroën Grand C4 Picasso.
From the start, the car appeared old and worn. The tires were under pressured. It had over 17.000km, which is a lot for a rental car. The rep told us that was the only car of its size available at the time and if anything were to happen, Sixt will replace it in no time. After a long 12-hour flight and with two young children, we were exhausted and accepted the car. What a mistake that was.
After a few days of driving, one of the tires blew out while on the freeway. Luckily, we were less than a km from a gas station. Once safely parked, we noticed there was a big hole on the tire and there is no replacement. We called Sixt and was told someone will call us right back. One hour later and a few more calls to their office, we finally received a call telling us a tow truck was coming. The tow truck took another 2 hours. We were then told to take a taxi (at our own cost) to the nearest Sixt office to get a replacement vehicle. At the Sixt office, we received a replacement that was below the category we had originally paid for because (again) they had no other cars available. If we wanted the same category, we would need to come back the next day for an exchange.
We received no compensation or apology for the trouble we went through because of Sixt's lack of quality control on their cars. But we did receive the bill for the tow truck that Sixt promptly charged our credit card for.
Sixt failed miserably at customer service and never again will we want to deal with such a company.
We made reservation for a large car with at least 7 seats. Sixt provided us with a Citroën Grand C4 Picasso.
From the start, the car appeared old and worn. The tires were under pressured. It had over 17.000km, which is a lot for a rental car. The rep told us that was the only car of its size available at the time and if anything were to happen, Sixt will replace it in no time. After a long 12-hour flight and with two young children, we were exhausted and accepted the car. What a mistake that was.
After a few days of driving, one of the tires blew out while on the freeway. Luckily, we were less than a km from a gas station. Once safely parked, we noticed there was a big hole on the tire and there is no replacement. We called Sixt and was told someone will call us right back. One hour later and a few more calls to their office, we finally received a call telling us a tow truck was coming. The tow truck took another 2 hours. We were then told to take a taxi (at our own cost) to the nearest Sixt office to get a replacement vehicle. At the Sixt office, we received a replacement that was below the category we had originally paid for because (again) they had no other cars available. If we wanted the same category, we would need to come back the next day for an exchange.
We received no compensation or apology for the trouble we went through because of Sixt's lack of quality control on their cars. But we did receive the bill for the tow truck that Sixt promptly charged our credit card for.
Sixt failed miserably at customer service and never again will we want to deal with such a company.
Domenico Barbiero (24.08.2017 12:49)
Quick and efficient... and courteous.
Quick and efficient... and courteous.
Iliana Ilieva (10.05.2017 09:26)
Very good service! No additional charges (as other rental companies do). Brand new car! Friendly staff - speking EN, NL and FR!
Very good service! No additional charges (as other rental companies do). Brand new car! Friendly staff - speking EN, NL and FR!
atan two (13.11.2016 18:32)
Good services, good prices, easy Sixt place where to stop to swap a car for a long time rent
Good services, good prices, easy Sixt place where to stop to swap a car for a long time rent
