The Oaks Veterinary Medical & Emergency Referral Centre
| 565 Mapleton Road, Moncton |
5 oranları
7.60/10.00 |
|
+1 506-854-6257 |
|
The Oaks Veterinary Medical & Emergency Referral Centre haritada
değerlendirme
Kaylie Broome (14.10.2017 15:31)
We were referred to the Oaks during a very difficult situation with one of our pets. Being they had a vet that specialized in cardiac care, they were our best shot. The entire team was so compassionate and kind. While we spent the better part of the day here and wait times were long, it was completely understandable. When the vet did finally get to speak with us after having our pet for testing and monitoring all day, she spent over an hour with us clearly describing exactly what was going on with our pet, and what all of the options were. She was not rushed, she was not distracted. We had her full attention and were her priority in that moment. She so obviously cared about the well being of our pet just as much as we did. While we have only had the one opportunity to deal with the Oaks Vet, they made quite an impact. We would, without hesitation, refer all to this vet clinic. The knowledgeable and compassionate staff are just amazing.
We were referred to the Oaks during a very difficult situation with one of our pets. Being they had a vet that specialized in cardiac care, they were our best shot. The entire team was so compassionate and kind. While we spent the better part of the day here and wait times were long, it was completely understandable. When the vet did finally get to speak with us after having our pet for testing and monitoring all day, she spent over an hour with us clearly describing exactly what was going on with our pet, and what all of the options were. She was not rushed, she was not distracted. We had her full attention and were her priority in that moment. She so obviously cared about the well being of our pet just as much as we did. While we have only had the one opportunity to deal with the Oaks Vet, they made quite an impact. We would, without hesitation, refer all to this vet clinic. The knowledgeable and compassionate staff are just amazing.
Daniel Goulet (07.10.2017 02:40)
Very nice staff, especially in difficult situations. I highly recommend them.
Very nice staff, especially in difficult situations. I highly recommend them.
Karen VanIderstine (17.08.2017 23:43)
The clinic fitted us in very quickly one evening after we got home and found our dog limping badly and in a great deal of discomfort. Staff were very friendly and we appreciated that. However, we do have a major issue. After the doctor examined her, we were told it was a knee issue and could be stretched ligaments. We were given an anti inflammatory med and sent on our way $160 later. My husband took the next day off to be with her and noticed blood on her thigh. He took her back and they found a large cyst on the thigh of the same sore leg. It had to be drained and she was put on antibiotics. Within 24 hours no more limping and back to herself. Very disappointed in the misdiagnosis on the first visit and it costing us for the second visit that should not have been necessary.
The clinic fitted us in very quickly one evening after we got home and found our dog limping badly and in a great deal of discomfort. Staff were very friendly and we appreciated that. However, we do have a major issue. After the doctor examined her, we were told it was a knee issue and could be stretched ligaments. We were given an anti inflammatory med and sent on our way $160 later. My husband took the next day off to be with her and noticed blood on her thigh. He took her back and they found a large cyst on the thigh of the same sore leg. It had to be drained and she was put on antibiotics. Within 24 hours no more limping and back to herself. Very disappointed in the misdiagnosis on the first visit and it costing us for the second visit that should not have been necessary.
Rob Armstrong (03.08.2017 19:52)
Great service, friendly staff, but quite pricey
Great service, friendly staff, but quite pricey
Lee-Ann LeBlanc (23.06.2017 17:15)
I brought my 6 month old puppy in for an emergency, and I must say the fact that they are open 24/7 is the only convenient/positive aspect of this clinic. Instead of coaching us through what we should do to help our dog, the doctor put all options on the table (including an "exploratory surgery" which would cost over 800$) and let us decide. This was very upsetting and stressful. Luckily, we chose wisely to omit the surgery since we later found out she was only suffering from worms. She stayed overnight, and not once did they call me to update me on her situation. They misinformed me about the medication she had to take, and they "lost" her stool sample I brought in a few weeks after her appointment. Front desk staff ignores customers upon arrival. There is an important lack of proactiveness and customer service in my opinion. They offered me a discount on her next appointment, but I can assure you I will never bring my pet there again.
I brought my 6 month old puppy in for an emergency, and I must say the fact that they are open 24/7 is the only convenient/positive aspect of this clinic. Instead of coaching us through what we should do to help our dog, the doctor put all options on the table (including an "exploratory surgery" which would cost over 800$) and let us decide. This was very upsetting and stressful. Luckily, we chose wisely to omit the surgery since we later found out she was only suffering from worms. She stayed overnight, and not once did they call me to update me on her situation. They misinformed me about the medication she had to take, and they "lost" her stool sample I brought in a few weeks after her appointment. Front desk staff ignores customers upon arrival. There is an important lack of proactiveness and customer service in my opinion. They offered me a discount on her next appointment, but I can assure you I will never bring my pet there again.
