The Ottawa Hospital Civic Campus

Sj L (04.11.2017 07:23)
First, I will explain that a little incident I had on 31 Oct 2017 around 1900hrs.

While performing recreational music, I started noticing that my right hand not working properly, and I realized that there was a very numbing sensation in the fingers. At first, I thought the arm fell asleep, so I did some stretches. I started noticing that my entire right side of my body is feeling very numb, and I am having trouble co-ordinating my right hand, i.e. dropping everything. I also asked some of my neighbours and they said I am stuttering, which is abnormal to me.

After the problem did not subside for a few minutes, I called Ontario Health Care line and described my symptoms. The nurse on the hotline insisted on calling 911, or at the very least for me to be admitted at nearest Emergency room, well, Ottawa Civic Campus is the nearest ER to where I live.

When I arrived, I was quite disoriented, and I had a very bad nausea, and I spoke to the information desk to help me, who told me in words where I could get to. Let me repeat, I was disoriented, and I asked the staff again to guide me to registration and they did.

I was seen by a triage nurse rather quickly, who must've noticed my stuttering and asked me if my first language is English, it is not. I suppose that was enough to dismiss the stuttering as lacking in language proficiency. I've been speaking English for over 15 years, and I teach in English.

I was put into a room later on, where I was seen by this nurse, who spent about 20 minutes asking for my medical history, and current symptoms.

About an hour later a doctor came into the room, and said "Oh, so this is you, I just went into a wrong room, and looked for the symptom 'weakness'". The doctor even showed me what the nurse wrote down. One word, "weakness".

This nurse must have been on some form of drugs!

After the doctor tried to diagnose me, he said he needs to speak to his staff and 2 hours passed.

I had to go to the bathroom, and when I came back to the room, the same nurse from before was in the room to bring another patient into the room. I sat in the hallway, in my head wondering "what is going on?" Eventually I found the doctor I saw, and I asked him if I can be discharged yet. He asked me to go back to the room. He came to me eventually, and told me that he doesn't believe that there was a stroke, or an acute life threatening issue, and asked me to see a general doctor.

The next day, I did speak to a GD and went to the ER in Ottawa General hospital. They couldn't believe that ER in civics discharged me without CT scan or MRI scan.

Thankfully, at least from proper diagnosis, I did not have a major stroke. I am not under life threatening ilness right now, but I still have numbness, co-ordinatin issues in right hand and light stutter

Should this have been any more serious, I'm certain that I would not be capable writing such review, because I would have died or permanently brain damaged in front of very confused nurses and doctor in the ER in civics hospital.

I request, for the sake of any patient in emergency, do train your doctor and nurse who is assigned to the ER better.

I don't care about the wait time, because yes, it is an emergency room, but I question competency of one doctor, and one nurse at the very least.

They seem to have the mindset of "assume it's nothing, and everything is normal, and not pay attention to the patient"

I do wish to apologize to an operator that I yelled at on 1 Nov 2017, because he advised me to go to the ER for the symptoms. I screamed at him saying "What the F are they going to do for me? If there was brain damage, it's already permanent!"

I will leave my full name, and contact information privately.
--This keeps on getting deleted.

Nawaz Alam (30.10.2017 05:27)
Nice staff and treatment.
Buildings are really old, don’t know if they can keep these for another 15 years.
Plenty of paid parking, close to hwy.

Syndi Kerr (30.10.2017 02:14)
I would like to thank the emergency staff for their help on the Oct.16th and to all that help me during that time.They were extremely busy but they toke the time to listen to what I had to say with out me feeling that they were rushing to see the next patient. A special thanks to the one that drew my blood because I am usually covered in bruises from all the unsuccessful attempts.

Amber Musty (26.09.2017 21:16)
Please for the love of everything fix that parking garage... Signage is poor, it's not monitored seeing cars are always parked illegally and blocking the way.. It's extremely stressful when coming here is never a pleasant expirence to begin with as is a hospital.
The parking situation used to be so much better. Unsure what changed in the past two years.
On the bright side staff and doctors are always helpful and pleasant and I have always found things to be pretty efficient.

Gabriel N. (11.09.2017 09:04)
I appreciate the care, the attention and dedication that each staff provided to my wife. One word describe the service of this unit: Dedication. Two words response: Thank you! signed with love and tears, tears of so much dedication.

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