Umbrella Pet Services
| 9 Niagara Street, Toronto |
5 oranları
6.40/10.00 |
|
+1 416-593-4777 |
|
Umbrella Pet Services haritada
değerlendirme
Sara Lim (22.02.2017 16:52)
The owner is nice and helpful, but everything in the store is apparently final sale and non-refundable. I wasn't aware of this and I was forced to buy something else. It's understandable for food and treats to be final sale but I would expect other unopened products to be refundable. It would be nice if this policy was clear before making a purchase.
The owner is nice and helpful, but everything in the store is apparently final sale and non-refundable. I wasn't aware of this and I was forced to buy something else. It's understandable for food and treats to be final sale but I would expect other unopened products to be refundable. It would be nice if this policy was clear before making a purchase.
Samer Alameddine (04.01.2017 18:14)
I left my cat with friends over the holidays who were sitting him over a 2 week period. Prior to my arrival to Canada in a day they had an emergency and had to board the cat for one night. Umbrella pet services was in a convenient location and was one of the few ones available with occupancy over such short notice. The price was also very reasonable
I arrived to pick up my cat the next day to the horrific scene of the cat placed in a tiny cage (when my friends dropped off the cat they advertised a big cage with a hammock and hiding spaces). However, my cat was placed in a rabbit cage with his food incredibly close to his litter box!
To make things worse, I had already identified on my application form that my cat is afraid of other cats. Well his cage was placed really close to another cats cage. Needless to say that the other cat hissed whenever my cat made a movement. I was tired from travelling and didn't want to make a scene so I took my cat home and thought I can call it a day.
A few hours later and my cat is vomiting all over the place at home. Took him to the vet and it seems he ingested some poop that has stuck onto him and fallen into his food.
Needless to say, I am never coming back again. They seem like a good doggy daycare place but do not say you can board cats until your facility is actually ready for it. So disappointed and upset!
I left my cat with friends over the holidays who were sitting him over a 2 week period. Prior to my arrival to Canada in a day they had an emergency and had to board the cat for one night. Umbrella pet services was in a convenient location and was one of the few ones available with occupancy over such short notice. The price was also very reasonable
I arrived to pick up my cat the next day to the horrific scene of the cat placed in a tiny cage (when my friends dropped off the cat they advertised a big cage with a hammock and hiding spaces). However, my cat was placed in a rabbit cage with his food incredibly close to his litter box!
To make things worse, I had already identified on my application form that my cat is afraid of other cats. Well his cage was placed really close to another cats cage. Needless to say that the other cat hissed whenever my cat made a movement. I was tired from travelling and didn't want to make a scene so I took my cat home and thought I can call it a day.
A few hours later and my cat is vomiting all over the place at home. Took him to the vet and it seems he ingested some poop that has stuck onto him and fallen into his food.
Needless to say, I am never coming back again. They seem like a good doggy daycare place but do not say you can board cats until your facility is actually ready for it. So disappointed and upset!
Justin Hiscock (10.12.2016 20:28)
I'm giving two stars only because of the *very* poor customer service we received.
First of all, I should say that the grooming lady seemed nice enough and the haircut was good.
The bad:
Before taking my dog there I called ahead and booked an appointment for a hair cut/groom. The owner gave us a quote for $35-45, told us that the price may be slightly more or less because the groomers are essentially contractors who work for her and the price may vary by a few dollars. I told her specifically that my dog was a Corgi-Yorkie mix with more Yorkie-like hair.
I dropped her off this morning. I told her the type of cut we wanted (a buzz), she said she understood what we wanted and would pass it on to the groomer.
She ended up charging us ~$85 for the haircut, almost double the max price she quoted us. I paid right away, but was obviously unimpressed that she had so poorly quoted a price. She blamed me for the misunderstanding, saying that I asked for a bath (obviously that's not close to what I wanted, so I wouldn't have, and why would I pay that much for just a bath when I can do it at home), and said they "don't usually shave corgis." She claimed to remember my phone call perfectly, alleging that I must've misunderstood as if her memory for the phone call superceded mine. I disagreed, saying that I was clear about a haircut in the call and if I didn't specifically say "shave" I don't think that's a huge issue. Also, my dog is not a regular corgi, she is a corgi mix with more Yorkie-like hair, so her logic there isn't exactly correct.
The problem is this: she knew what we thought we were getting (we told her before we left, a buzz cut), she knew the price we were quoted (she originally quoted us and clearly she remembered the phone call!), but didnt think to warn us as we were leaving that we were mislead and the price would be more than we might be expecting. That's one thing, and alone would've ruined the experience, but was only half of the issue.
Obviously there was a miscommunication between us -- that happens and that's life. That being said, it is totally inappropriate for her to go on the offensive and try to shift all the blame to us. I had already paid, wasn't disputing the charges (though the price was reasonably high), and was not arguing with her. She didn't need to tell us that we were wrong and blame communication errors on our misunderstanding for an additional 2-3 minutes following payment. It was highly unprofessional for her to condescend us as if we were fully to blame and take zero responsibility whether she believed she held any or not.
I would never talk to any customer, much less someone who had just willingly paid twice what they expected to, as she did. Disappointing. I hope she can improve her customer service skills, because based on the comments here this is a recurring theme.
Notwithstanding the price, I would've returned had she treated us more professionally.
I'm giving two stars only because of the *very* poor customer service we received.
First of all, I should say that the grooming lady seemed nice enough and the haircut was good.
The bad:
Before taking my dog there I called ahead and booked an appointment for a hair cut/groom. The owner gave us a quote for $35-45, told us that the price may be slightly more or less because the groomers are essentially contractors who work for her and the price may vary by a few dollars. I told her specifically that my dog was a Corgi-Yorkie mix with more Yorkie-like hair.
I dropped her off this morning. I told her the type of cut we wanted (a buzz), she said she understood what we wanted and would pass it on to the groomer.
She ended up charging us ~$85 for the haircut, almost double the max price she quoted us. I paid right away, but was obviously unimpressed that she had so poorly quoted a price. She blamed me for the misunderstanding, saying that I asked for a bath (obviously that's not close to what I wanted, so I wouldn't have, and why would I pay that much for just a bath when I can do it at home), and said they "don't usually shave corgis." She claimed to remember my phone call perfectly, alleging that I must've misunderstood as if her memory for the phone call superceded mine. I disagreed, saying that I was clear about a haircut in the call and if I didn't specifically say "shave" I don't think that's a huge issue. Also, my dog is not a regular corgi, she is a corgi mix with more Yorkie-like hair, so her logic there isn't exactly correct.
The problem is this: she knew what we thought we were getting (we told her before we left, a buzz cut), she knew the price we were quoted (she originally quoted us and clearly she remembered the phone call!), but didnt think to warn us as we were leaving that we were mislead and the price would be more than we might be expecting. That's one thing, and alone would've ruined the experience, but was only half of the issue.
Obviously there was a miscommunication between us -- that happens and that's life. That being said, it is totally inappropriate for her to go on the offensive and try to shift all the blame to us. I had already paid, wasn't disputing the charges (though the price was reasonably high), and was not arguing with her. She didn't need to tell us that we were wrong and blame communication errors on our misunderstanding for an additional 2-3 minutes following payment. It was highly unprofessional for her to condescend us as if we were fully to blame and take zero responsibility whether she believed she held any or not.
I would never talk to any customer, much less someone who had just willingly paid twice what they expected to, as she did. Disappointing. I hope she can improve her customer service skills, because based on the comments here this is a recurring theme.
Notwithstanding the price, I would've returned had she treated us more professionally.
Tara McCarthy (24.08.2016 18:23)
I've been taking my whippet here regularly for 5 years. He loves it. Drags me toward the place when we're still a block away. He sees daycare workers on the street during non daycare hours and drags me over to them tail wagging. That tells me he loves it which is the most important thing. Many long term staff who get to know the dogs really well. Keyed access is a huge convenience and the crates ensure time outs and ability to rotate dogs in and out who play best together. I hear online reviewers complaining about the esthetics of the place. Dogs don't care. Don't forget they roll in poop every chance they get. And the place is cleaned constantly. The smell is cleaning products. Yes it surfaces look a little beat down but that's what happens when dogs are on the loose, running around etc. Bottom line is the dogs are happy to have canine and human company all day and come home tired and content. The dogs go out for short walks but it is your responsibility as an owner to provide longer more vigorous walks - not the daycares. The dogs are lucky to be walked in a park multiple times a day. Better than holding it all day in the house alone. I also leave my dog here for boarding occasionally because its familiar surroundings and less stressful even than pricey in-home boarding where he freaks out -- even though its nicer, homier surroundings. He prefers the daycare basement!
I've been taking my whippet here regularly for 5 years. He loves it. Drags me toward the place when we're still a block away. He sees daycare workers on the street during non daycare hours and drags me over to them tail wagging. That tells me he loves it which is the most important thing. Many long term staff who get to know the dogs really well. Keyed access is a huge convenience and the crates ensure time outs and ability to rotate dogs in and out who play best together. I hear online reviewers complaining about the esthetics of the place. Dogs don't care. Don't forget they roll in poop every chance they get. And the place is cleaned constantly. The smell is cleaning products. Yes it surfaces look a little beat down but that's what happens when dogs are on the loose, running around etc. Bottom line is the dogs are happy to have canine and human company all day and come home tired and content. The dogs go out for short walks but it is your responsibility as an owner to provide longer more vigorous walks - not the daycares. The dogs are lucky to be walked in a park multiple times a day. Better than holding it all day in the house alone. I also leave my dog here for boarding occasionally because its familiar surroundings and less stressful even than pricey in-home boarding where he freaks out -- even though its nicer, homier surroundings. He prefers the daycare basement!
Alicia Sunichura (15.07.2016 19:45)
I brought my cat here to have a lion cut done, and the woman who does the grooming is AMAZING. Patches was done in 15 minutes, Donna took great care with her, and I will definitely be back for her next trim!
I brought my cat here to have a lion cut done, and the woman who does the grooming is AMAZING. Patches was done in 15 minutes, Donna took great care with her, and I will definitely be back for her next trim!
