Europcar
| Alajuela |
10 oranları
2.90/10.00 |
|
+506 2440 9990 |
|
Europcar haritada
değerlendirme
Theo Koers (14.07.2017 14:10)
To avoid this station altogether ! We got a car in a less car category with no automatic gearbox as booked. The alternative was no car at all. The desk lady was very impolite. My wife is normally very calm, but was at the brink of starting a serious argument. The car itself was very bad and the clutch and gearbox were end of life, so the car stalled regularly and we know how to handle a manual gearbox. Moreover they scare you to buy additional Road Side Assistance assurance or face a fine of up to USD 3,000 when the car brakes down in more remote areas of Costa Rica. We rent cars all over the world and this was a REALLY BAD EXPERIENCE.
To avoid this station altogether ! We got a car in a less car category with no automatic gearbox as booked. The alternative was no car at all. The desk lady was very impolite. My wife is normally very calm, but was at the brink of starting a serious argument. The car itself was very bad and the clutch and gearbox were end of life, so the car stalled regularly and we know how to handle a manual gearbox. Moreover they scare you to buy additional Road Side Assistance assurance or face a fine of up to USD 3,000 when the car brakes down in more remote areas of Costa Rica. We rent cars all over the world and this was a REALLY BAD EXPERIENCE.
Radu Serbanescu (12.07.2017 15:32)
Good service, a bit slow, the csr we got was older than advertised and very basic but it worked well and in the end we were happy with it.
Good service, a bit slow, the csr we got was older than advertised and very basic but it worked well and in the end we were happy with it.
Timothy Sanders (11.06.2017 00:00)
RENTER BEWARE. I went from thinking I'd spend a minimal amount on my rental car to dropping several hundred dollars for a few days rental. To begin with, I was forced to purchase insurance through Europcar even though I am insured through Visa. They will make you pay for insurance unless you have a letter from your credit card company ON COMPANY LETTERHEAD stating you're insured. Knowing Europcar, they'll probably also require that it's an original, signed, notarized/apostilled copy. Ridiculous. The car I rented was beat up and smelled terrible but it worked fine for the few days I needed it for. I went over the car with the rental worker and she noted the hundreds of scratches, dings, holes
(yes, holes), and rusty spots on the car. I took photos of every part of the car before leaving the lot. When I returned with the car two days later, I was told there was a new scratch on the back of the car that would run me $150. I contested it since I had a photo of the same scratch from the day I picked up the car. The girl working the counter was extremely rude and wouldn't budge. She said it was a different scratch altogether. I asked to speak with a supervisor and was denied. I was too tired from my trip so I ended up paying the money and leaving. Europcar looks for any way possible to get more money from you. I've since taken my business to more legitimate car rental companies and there's much less scamming. RENT ELSEWHERE.
RENTER BEWARE. I went from thinking I'd spend a minimal amount on my rental car to dropping several hundred dollars for a few days rental. To begin with, I was forced to purchase insurance through Europcar even though I am insured through Visa. They will make you pay for insurance unless you have a letter from your credit card company ON COMPANY LETTERHEAD stating you're insured. Knowing Europcar, they'll probably also require that it's an original, signed, notarized/apostilled copy. Ridiculous. The car I rented was beat up and smelled terrible but it worked fine for the few days I needed it for. I went over the car with the rental worker and she noted the hundreds of scratches, dings, holes
(yes, holes), and rusty spots on the car. I took photos of every part of the car before leaving the lot. When I returned with the car two days later, I was told there was a new scratch on the back of the car that would run me $150. I contested it since I had a photo of the same scratch from the day I picked up the car. The girl working the counter was extremely rude and wouldn't budge. She said it was a different scratch altogether. I asked to speak with a supervisor and was denied. I was too tired from my trip so I ended up paying the money and leaving. Europcar looks for any way possible to get more money from you. I've since taken my business to more legitimate car rental companies and there's much less scamming. RENT ELSEWHERE.
Paweł Oleszczuk (13.05.2017 05:49)
The rental place is an average one, they are pushing with additional insurance, even though you are fully insured. After returning the car they told us to wait and the driver could give us a lift to the hotel (3 km away) but after 30 minutes of waiting they informed that they could call us a taxi...
on plus they have WiFi.
The rental place is an average one, they are pushing with additional insurance, even though you are fully insured. After returning the car they told us to wait and the driver could give us a lift to the hotel (3 km away) but after 30 minutes of waiting they informed that they could call us a taxi...
on plus they have WiFi.
ronald mitchell (08.03.2017 17:20)
Actually, we had a very good experience here. It wasn't perfect but it was good. The pick-up at the airport was quick and our SUV was waiting for us when we arrived. The office is just a few minutes from the airport. The SUV (Toyota Rav 4) had a lot of miles on it and lots of body dents but it ran really well. It wasn't cheap though but all rentals in Costa Rica are expensive. The young man who serviced us was very nice and spoke fluent English. We did buy lost key insurance at $1.99 per day and we did rent a GPS which worked great (we strongly advise you get one). The only things I didn't particularly like is that I was told there are no gas stations nearby when he tried to sell us a gas refill at $90 (we refused it). We found 2 Delta gas stations close to the rental office in Alajuela when returning the rental and we refilled there. Also, the settled up charges were quoted to us in dollars(as they were when we rented the vehicle), but the agent charged my credit card in the local currency. I used his calculator to determine it was a bad exchange rate. This is a sneaky trick I've run into before. I had the charge cancelled and then paid cash in dollars. If not for these two things, I would have rated my experience here 5 stars.
Actually, we had a very good experience here. It wasn't perfect but it was good. The pick-up at the airport was quick and our SUV was waiting for us when we arrived. The office is just a few minutes from the airport. The SUV (Toyota Rav 4) had a lot of miles on it and lots of body dents but it ran really well. It wasn't cheap though but all rentals in Costa Rica are expensive. The young man who serviced us was very nice and spoke fluent English. We did buy lost key insurance at $1.99 per day and we did rent a GPS which worked great (we strongly advise you get one). The only things I didn't particularly like is that I was told there are no gas stations nearby when he tried to sell us a gas refill at $90 (we refused it). We found 2 Delta gas stations close to the rental office in Alajuela when returning the rental and we refilled there. Also, the settled up charges were quoted to us in dollars(as they were when we rented the vehicle), but the agent charged my credit card in the local currency. I used his calculator to determine it was a bad exchange rate. This is a sneaky trick I've run into before. I had the charge cancelled and then paid cash in dollars. If not for these two things, I would have rated my experience here 5 stars.
