Hilton Santo Domingo
| Avenida George Washington 500, Santo Domingo |
5 oranları
7.20/10.00 |
|
+1 809-685-0000 |
|
Hilton Santo Domingo haritada
değerlendirme
Jose Rodriguez (08.11.2017 22:58)
Hotel staff is very attentive and friendly. The hotel is in a good location with excellent views.
Hotel staff is very attentive and friendly. The hotel is in a good location with excellent views.
Angel Suarez (09.10.2017 07:53)
A very bad experience. The administration has a huge misunderstood of the meaning of good customer service, they will do every effort to rip you off with a charge of $38.95 per visitor, so you are on vacations and no one can visit you? if I decide to have a meeting with one of my customers should I pay $38.95, this is a totally ridiculous policy. Nothing bad on the property, great employees (specially those girls at the front desk) , great human resources because they have the best personal, just a bad administration by trying to make an extra income with this visitors policy. I just paid a reduced fee (still huge, otherwise my girlfriend can't go upstairs), still very unfair for guests. After paying there abusive fees for my girlfriend's visits the hotel didn't attached the payment proof so my girlfriend came again and the hotel didn't allow her access making her feel bad for this and forcing me to come down and solve the issue. After that my girlfriend decided not to be humiliated again by feeling like a prostitute with this and decided not to come again, she was the reason of my trip so I decided to check out 4 days earlier and loosing all my money in this expensive bad experience.
At my early checkout the girls at the front desk made several attempts to get me in contact with their manager but I waited for her for a long time and she never showed up forcing me to leave because otherwise I will loose my trip to Fort Lauderdale.
I will update this review depending on the administration, so let's see if they take any responsibility, Confirmation no. 9084134
A very bad experience. The administration has a huge misunderstood of the meaning of good customer service, they will do every effort to rip you off with a charge of $38.95 per visitor, so you are on vacations and no one can visit you? if I decide to have a meeting with one of my customers should I pay $38.95, this is a totally ridiculous policy. Nothing bad on the property, great employees (specially those girls at the front desk) , great human resources because they have the best personal, just a bad administration by trying to make an extra income with this visitors policy. I just paid a reduced fee (still huge, otherwise my girlfriend can't go upstairs), still very unfair for guests. After paying there abusive fees for my girlfriend's visits the hotel didn't attached the payment proof so my girlfriend came again and the hotel didn't allow her access making her feel bad for this and forcing me to come down and solve the issue. After that my girlfriend decided not to be humiliated again by feeling like a prostitute with this and decided not to come again, she was the reason of my trip so I decided to check out 4 days earlier and loosing all my money in this expensive bad experience.
At my early checkout the girls at the front desk made several attempts to get me in contact with their manager but I waited for her for a long time and she never showed up forcing me to leave because otherwise I will loose my trip to Fort Lauderdale.
I will update this review depending on the administration, so let's see if they take any responsibility, Confirmation no. 9084134
Edward Guzman (23.09.2017 20:38)
Nice hotel, nice view on the center of the city plus not a bad price at all... the service staff are great and responsive..
Nice hotel, nice view on the center of the city plus not a bad price at all... the service staff are great and responsive..
Dan Auslander (25.06.2017 18:37)
This property used to be a Hilton and has since gone down hill noticeably. The rooms are well furnished but showing wear on the hard surfaces. The towels are of a coarser quality than expected. The windows in some rooms do not seal well, making it hard to keep out the street noise or late night parties from the adjacent residences. The pool bar is nice and the restaurant cuisine was very good with a European touch. This is good because there is not much nearby and it's not a great neighborhood to go walking around.
This property used to be a Hilton and has since gone down hill noticeably. The rooms are well furnished but showing wear on the hard surfaces. The towels are of a coarser quality than expected. The windows in some rooms do not seal well, making it hard to keep out the street noise or late night parties from the adjacent residences. The pool bar is nice and the restaurant cuisine was very good with a European touch. This is good because there is not much nearby and it's not a great neighborhood to go walking around.
David Edghill (12.06.2017 14:22)
Regular experience overall.
Pros: Friendly staff. Very pleasant experience in the lounge on floor 5; Nice meal in the restaurant on Floor 5 (try the red snapper with seafood sauce if no allergies) Nice breakfast (should move to including it in the room price which is reasonable for a 3/4 star hotel.
Cons: Problems with the elevator key, cable signal. Cable TV offerings suck. There appears to be a need for better deployment of staff/increase in staffing.
Regular experience overall.
Pros: Friendly staff. Very pleasant experience in the lounge on floor 5; Nice meal in the restaurant on Floor 5 (try the red snapper with seafood sauce if no allergies) Nice breakfast (should move to including it in the room price which is reasonable for a 3/4 star hotel.
Cons: Problems with the elevator key, cable signal. Cable TV offerings suck. There appears to be a need for better deployment of staff/increase in staffing.
