City Car Rental
| Snorrabraut, Reykjavík |
5 oranları
4.80/10.00 |
|
+354 771 4200 |
|
City Car Rental haritada
değerlendirme
delilah green (14.11.2017 13:36)
I don't recommend this car rental at all. Cars in dangerously bad condition and extremely bad customer service.
The car we initially rented had several problems (including the horn, a few lights and the hand brake not working) which they did not tell us, we only discovered these while checking the car ourselves. When we complained about it and told them that we couldn't drive off with a car in such bad state, the guy didn't think they were problems at all and complained about how picky we were. After hours of checking the car and arguing with them they finally hooked us up with a different car, which was not at all like the one we initially rented.
The car we drove off with was extremely old and cost us a fortune because of how much gas it needed. During the next days we constantly called them to see if the car we initially rented got repaired yet, to swap it with the one we had to use in the meanwhile. Most of the time nobody even answered the phone and when they did they didn't give us any information whatsoever. After calling every 20min for a few hours at a time they finally told us we could get the car. This time everything worked thankfully, but tht whole shebang cost us about two days. Two days less of expieriencing Iceland. Not to speak of all the hassle and the bad mood we were in because nothing seemed to work out. Seriously, save your money, your time and your sanity and use another car rental.
I don't recommend this car rental at all. Cars in dangerously bad condition and extremely bad customer service.
The car we initially rented had several problems (including the horn, a few lights and the hand brake not working) which they did not tell us, we only discovered these while checking the car ourselves. When we complained about it and told them that we couldn't drive off with a car in such bad state, the guy didn't think they were problems at all and complained about how picky we were. After hours of checking the car and arguing with them they finally hooked us up with a different car, which was not at all like the one we initially rented.
The car we drove off with was extremely old and cost us a fortune because of how much gas it needed. During the next days we constantly called them to see if the car we initially rented got repaired yet, to swap it with the one we had to use in the meanwhile. Most of the time nobody even answered the phone and when they did they didn't give us any information whatsoever. After calling every 20min for a few hours at a time they finally told us we could get the car. This time everything worked thankfully, but tht whole shebang cost us about two days. Two days less of expieriencing Iceland. Not to speak of all the hassle and the bad mood we were in because nothing seemed to work out. Seriously, save your money, your time and your sanity and use another car rental.
Kris Bex (10.11.2017 20:28)
No help at airport return. No one there. No answer on phone. 6 am. No one anywhere. Not on any number. Not even the emergency number. Nothing. Had to find a taxi, not easy. Cost an additional $50. Do NOT use them.
No help at airport return. No one there. No answer on phone. 6 am. No one anywhere. Not on any number. Not even the emergency number. Nothing. Had to find a taxi, not easy. Cost an additional $50. Do NOT use them.
Matt Cocomise (12.09.2017 03:26)
Long story short, you pay less than others but make sure you're tires are not bald before heading out. When driving around the island you will likely be driving on lots of stone. We had our tire explode because they gave us tires that were nearly bald on the inside(not visible) part of the tires, right after getting off of snaefellsjokul mt. they replaced our car promptly in the middle of the night. It's cheaper here because they fix their own older cars and send them off. Good service as long as you check the tires before you go.
Long story short, you pay less than others but make sure you're tires are not bald before heading out. When driving around the island you will likely be driving on lots of stone. We had our tire explode because they gave us tires that were nearly bald on the inside(not visible) part of the tires, right after getting off of snaefellsjokul mt. they replaced our car promptly in the middle of the night. It's cheaper here because they fix their own older cars and send them off. Good service as long as you check the tires before you go.
Diego Maeztu (04.09.2017 00:03)
Not recommended at all. It is impossible to find worse service and worse cars.
When we booked with City Car Rental we already knew that the cars were old, but we couldn’t imagine that they would also be dirty and they would break, twice.
Our first car broke two days after having picked it up. We called several times to the breakdown emergency service, but nobody answered. Finally, we contacted with them and they told us that we had to pay 2.500€, and then, they would send a replacement (they returned this money 7 days later, because it wasn’t our fault but a mechanical problem, due to wrong maintenance).
We received the replacement 9 hours later. It broke the next day (it run out of battery). It was Sunday and the only solution of City Car Rental was to wait until the following morning. Next morning, in the garage, we surprisingly discovered that the car had other problems (ex. one liter less of oil).
So, definitively, they don’t carry on any maintenance, and if you have any problem, they won’t give you any proper solution.
Sometimes, cheap means expensive.
Not recommended at all. It is impossible to find worse service and worse cars.
When we booked with City Car Rental we already knew that the cars were old, but we couldn’t imagine that they would also be dirty and they would break, twice.
Our first car broke two days after having picked it up. We called several times to the breakdown emergency service, but nobody answered. Finally, we contacted with them and they told us that we had to pay 2.500€, and then, they would send a replacement (they returned this money 7 days later, because it wasn’t our fault but a mechanical problem, due to wrong maintenance).
We received the replacement 9 hours later. It broke the next day (it run out of battery). It was Sunday and the only solution of City Car Rental was to wait until the following morning. Next morning, in the garage, we surprisingly discovered that the car had other problems (ex. one liter less of oil).
So, definitively, they don’t carry on any maintenance, and if you have any problem, they won’t give you any proper solution.
Sometimes, cheap means expensive.
Marie-Eve Carrier (29.06.2017 06:00)
We rented a car with them for three days to visit around Iceland. We made the reservation only two days prior and there was absolutely no problem with it. They had the most competitive rates available at the moment and the car we got was in very good condition. They even upgraded the car we initially booked. Our overall experience was very good and I would deal with them anytime again.
We rented a car with them for three days to visit around Iceland. We made the reservation only two days prior and there was absolutely no problem with it. They had the most competitive rates available at the moment and the car we got was in very good condition. They even upgraded the car we initially booked. Our overall experience was very good and I would deal with them anytime again.
