Avis Noleggio Auto Bolzano
| Via Galvani, 1, Bolzano |
5 oranları
3.60/10.00 |
|
+39 0471 212560 |
|
Avis Noleggio Auto Bolzano haritada
değerlendirme
Andreas E. (29.08.2017 19:38)
Teuer und unverschämt. Nie wieder!
Teuer und unverschämt. Nie wieder!
Abi Latham (05.07.2017 16:04)
The worst holiday and business rental experience ever - RUDE, IGNORANT, INCOMPETANT. Arrived from other side of the world, presented pre paid voucher for car and got refused our car as my credit card did not match my husbands driver license.
We travel with debit cards and she would not accept our debit card. I keep my visa for emergencies, but am not the driver.
Go figure, got asked could I not go home to get it - duoh - no - home is clearly on the other side of the world.
Asked if I could ring someone to get my liscence (even though I am not driving) - well they are all asleep. Lucky we have a house sitter who I managed to ring, at considerable roaming cost, and who is savvy enough to photography my liscence at in the early hours of the morning.
This was the 4th car rental of our holiday and no one else found this a surmountable problem.
Waste of 2hrs, and ruin our day here.
Not only is it rude and ignorant - it is unacceptable to treat other human beings like this - potentially leaving them stranded.
The worst holiday and business rental experience ever - RUDE, IGNORANT, INCOMPETANT. Arrived from other side of the world, presented pre paid voucher for car and got refused our car as my credit card did not match my husbands driver license.
We travel with debit cards and she would not accept our debit card. I keep my visa for emergencies, but am not the driver.
Go figure, got asked could I not go home to get it - duoh - no - home is clearly on the other side of the world.
Asked if I could ring someone to get my liscence (even though I am not driving) - well they are all asleep. Lucky we have a house sitter who I managed to ring, at considerable roaming cost, and who is savvy enough to photography my liscence at in the early hours of the morning.
This was the 4th car rental of our holiday and no one else found this a surmountable problem.
Waste of 2hrs, and ruin our day here.
Not only is it rude and ignorant - it is unacceptable to treat other human beings like this - potentially leaving them stranded.
Marcos Balster (18.01.2017 20:22)
Bravo!
Bravo!
Amazing Uvita (12.10.2016 00:42)
We rented a car from Budget and were surprised to find that they rented us a car that has been hit in two areas, in the front and the side. Damage was severe enough that passenger door was screeching when door was opened. We were in a hurry and they were noted on the documentation and we just accepted the car.
Upon on return, AVIS representative Daniel Angelo pointed out we had a white mark on the bumper and claimed we must have hit a wall and they would have to charge us. I wiped it off with my hand and showed there was no damage. Daniel felt embarrassed and wanted to prove his right. By feeling around the bumper he found a minor scratch on an area where the bumper flared out creating a crease which was not visible to the naked eye. It could only be seen when we zoomed in with a camera and a flash. I pointed out that on the opposite side of the car there was a similar scratch on the same crease that also was not visible to the naked eye. When I pointed it out to Daniel, he's first response was "maybe you hit it there too". The second scratch was not visible to the naked eye and was not noted on the paperwork.
When you rent a car you expect that a reputable company is going to be reasonable about minor scratches and customer should not have to inspect a car with a flash light and a camera before accepting it.
The car had major damage before we accepted it and for them to charge us for a minor scratch that can't be seen with a naked eye is outrageous.
This is similar to the scams you would encounter in third world countries from disreputable dealers, not something you would expect from a reputable brand.
We refused to sign any papers and Daniel Angelo was going to charge our credit card for for $156 to add insult to injury he charged $234,06 and additional $78.
We left the office expecting that it's a reputable company and Budget would resolve the issue. However the Budget rep we spoke to was disinterested and 6 weeks later there is still no resolution.
We lost 5 hours of our precious vacation time in the office and that stress greatly impacted the remaining of our vacation.
In addition it was very expensive. The most expensive we have paid on a rental car worldwide.
We rented a car from Budget and were surprised to find that they rented us a car that has been hit in two areas, in the front and the side. Damage was severe enough that passenger door was screeching when door was opened. We were in a hurry and they were noted on the documentation and we just accepted the car.
Upon on return, AVIS representative Daniel Angelo pointed out we had a white mark on the bumper and claimed we must have hit a wall and they would have to charge us. I wiped it off with my hand and showed there was no damage. Daniel felt embarrassed and wanted to prove his right. By feeling around the bumper he found a minor scratch on an area where the bumper flared out creating a crease which was not visible to the naked eye. It could only be seen when we zoomed in with a camera and a flash. I pointed out that on the opposite side of the car there was a similar scratch on the same crease that also was not visible to the naked eye. When I pointed it out to Daniel, he's first response was "maybe you hit it there too". The second scratch was not visible to the naked eye and was not noted on the paperwork.
When you rent a car you expect that a reputable company is going to be reasonable about minor scratches and customer should not have to inspect a car with a flash light and a camera before accepting it.
The car had major damage before we accepted it and for them to charge us for a minor scratch that can't be seen with a naked eye is outrageous.
This is similar to the scams you would encounter in third world countries from disreputable dealers, not something you would expect from a reputable brand.
We refused to sign any papers and Daniel Angelo was going to charge our credit card for for $156 to add insult to injury he charged $234,06 and additional $78.
We left the office expecting that it's a reputable company and Budget would resolve the issue. However the Budget rep we spoke to was disinterested and 6 weeks later there is still no resolution.
We lost 5 hours of our precious vacation time in the office and that stress greatly impacted the remaining of our vacation.
In addition it was very expensive. The most expensive we have paid on a rental car worldwide.
eugenio saba (27.09.2016 19:05)
In questa agenzia controllate bene le condizioni del veicolo, per evitare che vi addebitino danni preesistenti! Check carefully car conditions in advance, otherwise previous damages could be charged to your reservation!
In questa agenzia controllate bene le condizioni del veicolo, per evitare che vi addebitino danni preesistenti! Check carefully car conditions in advance, otherwise previous damages could be charged to your reservation!
