Grand Hotel Cavour
| Via del Proconsolo, 3, Firenze |
5 oranları
4.80/10.00 |
|
+39 055 266271 |
|
Grand Hotel Cavour haritada
değerlendirme
Iryna Smolanka (26.10.2017 19:03)
I have seen many hotels in different parts of the world but this is just unbelievably “I don’t give a damn” attitude that you will get here for your own money. I have booked a standard room and what they gave me is a room from 80ies, definitely not the one from the pictures on their own site under the category “standard”. Everything is old in that room, and even the hairdryer turned yellow from time. Very strongly overused freshener to cover bad smell of WC (drainage makes horrible sound when water is flushed). When I went to reception to have the room that I booked they started telling me this is standard and they don’t have another single room. They should not be even allowed to give this room as it is just not listed anywhere in this state! Personale is useless and not customer oriented at all. On contrary - they will NOT solve the issue but blame you! A definite NO GO. Never ever again. P.S. the room is immediately opposite elevator on top of that. Shame on you #Cavour
I have seen many hotels in different parts of the world but this is just unbelievably “I don’t give a damn” attitude that you will get here for your own money. I have booked a standard room and what they gave me is a room from 80ies, definitely not the one from the pictures on their own site under the category “standard”. Everything is old in that room, and even the hairdryer turned yellow from time. Very strongly overused freshener to cover bad smell of WC (drainage makes horrible sound when water is flushed). When I went to reception to have the room that I booked they started telling me this is standard and they don’t have another single room. They should not be even allowed to give this room as it is just not listed anywhere in this state! Personale is useless and not customer oriented at all. On contrary - they will NOT solve the issue but blame you! A definite NO GO. Never ever again. P.S. the room is immediately opposite elevator on top of that. Shame on you #Cavour
Novene Barbieri (08.10.2017 19:24)
Arrived today with my mother-in-law and I am beyond underwhelmed. My mother-in-law scored a decent room while I on the other hand will be sleeping in a less than desirable room. Upon seeing my room I went straight to front desk and demanded a cleaner room of course they’re booked and I’ll have to spend the night in a dump and hope for a better room tomorrow. I have asthma and allergies and of course the fabric headboard in my tiny room is covered in dust and is filthy. I asked if housekeeping could remedy the situation and they showed up with a duster and tact cloth in hand. Thank GOD for the iPhone I was able to use translate app and explain to housekeeping that the duster would make matters worst. I pretty much moved my tiny bed to the opposite wall that has cracks running all through it. I wish I had done booking myself instead of trusting a travel agent (which I’ll leave unnamed). Now I understand why there were no pictures of rooms on website only roof lounge and lobby. I can’t wait to head back home.
Arrived today with my mother-in-law and I am beyond underwhelmed. My mother-in-law scored a decent room while I on the other hand will be sleeping in a less than desirable room. Upon seeing my room I went straight to front desk and demanded a cleaner room of course they’re booked and I’ll have to spend the night in a dump and hope for a better room tomorrow. I have asthma and allergies and of course the fabric headboard in my tiny room is covered in dust and is filthy. I asked if housekeeping could remedy the situation and they showed up with a duster and tact cloth in hand. Thank GOD for the iPhone I was able to use translate app and explain to housekeeping that the duster would make matters worst. I pretty much moved my tiny bed to the opposite wall that has cracks running all through it. I wish I had done booking myself instead of trusting a travel agent (which I’ll leave unnamed). Now I understand why there were no pictures of rooms on website only roof lounge and lobby. I can’t wait to head back home.
Rosalie Morgan (17.09.2017 21:15)
This is a fabulous hotel. We stayed for 2 nights in September 2017. I would go back in a heartbeat and recommend to anyone I know. The location is fantastic. It is only a 3 minute walk to the Duomo. The rooms are very sizable and comfortable. Breakfast is great and is served in a beautiful room. The staff is extremely helpful and speak English. The front desk recommended a wonderful restaurant for us and made a reservation. The only negative is that the bathrooms could use some updating.
The rooftop bar has a fantastic view. The drinks are overpriced, but it is what it is.
This is a fabulous hotel. We stayed for 2 nights in September 2017. I would go back in a heartbeat and recommend to anyone I know. The location is fantastic. It is only a 3 minute walk to the Duomo. The rooms are very sizable and comfortable. Breakfast is great and is served in a beautiful room. The staff is extremely helpful and speak English. The front desk recommended a wonderful restaurant for us and made a reservation. The only negative is that the bathrooms could use some updating.
The rooftop bar has a fantastic view. The drinks are overpriced, but it is what it is.
Marcel N. Mossige (31.08.2017 00:16)
I think the hotel has one of the best locations in Florence, short walk form all the attractions inside the city.
The staff is very helpful and friendly. We visited the rooftop bar and found the service extremely slow.
The reason for the 4 stars and not 5 is:
Slow staff at the rooftop bar.
The shower we got had no pressure(the sower head was a water saver head, bring your own and you will be ok)
There was a bad smell in the room, it wasn't always there but it was enough for us to notice.
Over all I would recommend you to stay here if you want a central location for your stay.
I think the hotel has one of the best locations in Florence, short walk form all the attractions inside the city.
The staff is very helpful and friendly. We visited the rooftop bar and found the service extremely slow.
The reason for the 4 stars and not 5 is:
Slow staff at the rooftop bar.
The shower we got had no pressure(the sower head was a water saver head, bring your own and you will be ok)
There was a bad smell in the room, it wasn't always there but it was enough for us to notice.
Over all I would recommend you to stay here if you want a central location for your stay.
Andrew Haley (03.08.2017 23:26)
Pertaining only to rooftop bar...10 tables, 2 waiters and a bartender. Sat for an hour. The first drink took over 15 minutes just to place an order. Took another 10-15 to arrive. Ordered another drink at the 50 minute mark, and the waiter stopped making it just because the bartender came back from wherever, and then completely forgot about it. After waiting another 15 minutes, decided to leave. If the waitstaff was at all attentive, they would've sold me about 4 drinks, meaning the hotel left €40 on the table. That was just me. My wife probably would've had at least one more.
If you are looking for an attentive staff that is quick, look somewhere else. This bar has great views, and nothing else to offer.
Pertaining only to rooftop bar...10 tables, 2 waiters and a bartender. Sat for an hour. The first drink took over 15 minutes just to place an order. Took another 10-15 to arrive. Ordered another drink at the 50 minute mark, and the waiter stopped making it just because the bartender came back from wherever, and then completely forgot about it. After waiting another 15 minutes, decided to leave. If the waitstaff was at all attentive, they would've sold me about 4 drinks, meaning the hotel left €40 on the table. That was just me. My wife probably would've had at least one more.
If you are looking for an attentive staff that is quick, look somewhere else. This bar has great views, and nothing else to offer.
