Avis Noleggio Auto Milano Aeroporto
| Terminal 2, 2000, 45.647466, 8.723471, Ferno |
3 oranları
2.00/10.00 |
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+39 02 5858 3803 |
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Avis Noleggio Auto Milano Aeroporto haritada
değerlendirme
Mercedes M (30.08.2017 23:25)
The worst car rental experience ever, which I wouldn't expect from Avis, but with them or Budget (they are the same group) will never rent again!!
First of all, we arrive 20 minutes earlier than what we booked, with 2 small children, and after waiting the queue, the lady, very rude, tells us to wait out of the line for the hired time, unless we want to pay 100 euros more for these 20 minutes. We go for a drink, and 4 minutes before our time I go to the desk, trying to avoid tge line with the people that had just landed. She goes again with her bad manners, that we should get out and wait 4 minutes.
The car was fine, but after 2 weeks of rental, using private parkings all the time and without any problem, at the return moment they want to charge us something because they see a small line on one door that wasn't before. You needed a magnifying glass to see it and it even looked a spot more than a scratch, but they wanted to write that default to charge us more. They even suggested that when they saw that we rode 1000 km they looked for defaults because "stadistics say it is more probable when long riding long distances..." Please!! 1000 km in 2 weeks!! only for stadistics!! I went supermad and threatened with complainting to the company... apparently it worked.
I recommend not to hire with this company ever, and to avoid specialky the desk of Terminal 2 of Malpensa, the most rude people that we found in Italy...
The worst car rental experience ever, which I wouldn't expect from Avis, but with them or Budget (they are the same group) will never rent again!!
First of all, we arrive 20 minutes earlier than what we booked, with 2 small children, and after waiting the queue, the lady, very rude, tells us to wait out of the line for the hired time, unless we want to pay 100 euros more for these 20 minutes. We go for a drink, and 4 minutes before our time I go to the desk, trying to avoid tge line with the people that had just landed. She goes again with her bad manners, that we should get out and wait 4 minutes.
The car was fine, but after 2 weeks of rental, using private parkings all the time and without any problem, at the return moment they want to charge us something because they see a small line on one door that wasn't before. You needed a magnifying glass to see it and it even looked a spot more than a scratch, but they wanted to write that default to charge us more. They even suggested that when they saw that we rode 1000 km they looked for defaults because "stadistics say it is more probable when long riding long distances..." Please!! 1000 km in 2 weeks!! only for stadistics!! I went supermad and threatened with complainting to the company... apparently it worked.
I recommend not to hire with this company ever, and to avoid specialky the desk of Terminal 2 of Malpensa, the most rude people that we found in Italy...
Svyatoslav Torick (18.07.2017 14:08)
The staff is unprofessional and rude. I am glad they did not help me with my questions before I tried to rent from Avis, so I won't get in trouble if I'm stuck on the road or something like that.
The staff is unprofessional and rude. I am glad they did not help me with my questions before I tried to rent from Avis, so I won't get in trouble if I'm stuck on the road or something like that.
Aristin Tanasiev (08.07.2017 01:00)
The worst experience with a rental car company in my life. I won't even give them 1 star. Appalling service. Shame on avis for hiring such unprofessional, rude and unhelpful staff. Arrived 2 hours prior to my booked pick-up time, the lady at the counter checked my driving licence and said that the booking is all good but i have to wait 2 hours, otherwise i need to pay 1 more day of rent. I said no problem, will wait. Returned in 2 hours, again gave her my driving license, passport and credit card. After looking at it for 5 minutes, called another guy from the office, who apparently was the manager. The "boss" looked as well and asked for another card or driving license, because he needs them all from one country. Everywhere in the world i booked cars with no problem whatsoever, but these clerks from Malpensa decided they need all documentation from one country because It's impossible to have the driving licence and passport from a different country than your card. Like if I was born in a country, then moved to work and have my credit cards in the UK, it's wrong. I asked them to show me the legislation that says that, they said it's because they said so. Also a third guy from the budget rental which is next to them jumped in and with a raised voice and rudely told us to go away. I was shocked, my wife was shaking, how is this even possible in 2017??!! I waisted 2 and a half hours and ended up without a car, abused and with the money taken from my account, even though they said they will refund me in 10 days and to call the customer service UK, which i couldn't do straight away without a phone number yet in Italy. I can't describe in few words my whole experience with them and the treatment I've got so will stop here. AVOID AT ALL COSTS!!!
The worst experience with a rental car company in my life. I won't even give them 1 star. Appalling service. Shame on avis for hiring such unprofessional, rude and unhelpful staff. Arrived 2 hours prior to my booked pick-up time, the lady at the counter checked my driving licence and said that the booking is all good but i have to wait 2 hours, otherwise i need to pay 1 more day of rent. I said no problem, will wait. Returned in 2 hours, again gave her my driving license, passport and credit card. After looking at it for 5 minutes, called another guy from the office, who apparently was the manager. The "boss" looked as well and asked for another card or driving license, because he needs them all from one country. Everywhere in the world i booked cars with no problem whatsoever, but these clerks from Malpensa decided they need all documentation from one country because It's impossible to have the driving licence and passport from a different country than your card. Like if I was born in a country, then moved to work and have my credit cards in the UK, it's wrong. I asked them to show me the legislation that says that, they said it's because they said so. Also a third guy from the budget rental which is next to them jumped in and with a raised voice and rudely told us to go away. I was shocked, my wife was shaking, how is this even possible in 2017??!! I waisted 2 and a half hours and ended up without a car, abused and with the money taken from my account, even though they said they will refund me in 10 days and to call the customer service UK, which i couldn't do straight away without a phone number yet in Italy. I can't describe in few words my whole experience with them and the treatment I've got so will stop here. AVOID AT ALL COSTS!!!
