Hotel Barrio Latino Playa del Carmen
| Calle 4 Norte #153, Centro, Playa del Carmen |
4 oranları
7.50/10.00 |
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+52 984 873 2384 |
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Hotel Barrio Latino Playa del Carmen haritada
değerlendirme
Stephen Nguyen (22.10.2017 23:42)
Bare minimal, no TV, open to the air, hammock in front, small safe, small fridge, close walk (2min) to 5th avenue, close to all the good restaurants. Good hotel if you want to save money. They require $100 deposit per room at check in. Or you could just leave your ID with them. Have fun in playa del carmen.
Bare minimal, no TV, open to the air, hammock in front, small safe, small fridge, close walk (2min) to 5th avenue, close to all the good restaurants. Good hotel if you want to save money. They require $100 deposit per room at check in. Or you could just leave your ID with them. Have fun in playa del carmen.
Ellen Beresford-Jones (08.10.2017 07:25)
I am sure the majority of people have a fine stay at Hotel Barrio Latino, however we did not. Hotel Barrio Latino was the most expensive place we booked on our trip to Mexico and also the only hotel that made us pay up front with the disclaimer 'no refunds' (probably should have been a red flag). We booked for a single night several months in advance. About a week before we were going to be staying there we decided we should have two nights in the area so we aren't as rushed and decided to book a transfer. We sent an email to request that an extra night was added to our original booking and to enquire about the pricing of the transfer. We received an email back advising of the transfer price (from Cancun airport return $110usd) and that to add an extra night we would need to make a new booking through the website.
So I went to book through the website and I had trouble selecting the correct date we would like. After trying for some time I believed I had gotten it all locked in and paid for an extra night. As soon as I got the confirmation email I realised the website had elected that very night for us to be staying there instead of the night we wanted. At this time it was 10:41. I immediately sent an email requesting this be cancelled and credited to the correct night/cancelled and refunded so we could book the correct night. This was sent at 10:43.
I did not get a reply that night or the next day. The following day I sent another email requesting the same and to book the airport transfer. I received an email back telling me I made a mistake and they did not give refunds and I would need to pay again for the night I wanted. I responded explaining the problem and how I took steps to rectify the issue as quickly as possible.
I received another reply telling me that as I sent my email requesting the cancellation so late at night they could not have sold the room to anyone else and held it for us. The hotel offered to upgrade our current night to a more expensive suite. I responded advising the time gap between me booking and cancelling was 2 minutes so it was very unlikely someone else tried to buy the room at that time and got turned away. The hotel responded advising this was their final email and they would not be crediting the payment back.
Ignoring the fact that it was their website that wouldn't let me select the correct date, I made a mistake and attempted to remedy it as soon as possible. This mistake came through trying to give the hotel more business through booking and extra night ($62usd) and a transfer. The hotel would not have lost any business by transferring our night to the correct day and would have gained more as we would have booked the transfers.
We also received an email advising hotel policy is to take a deposit of $100 in case of damages. It also said if you did not advise the hotel that you would be checking in after 7 then they may give you room away. We did not need to do this anywhere else. In the end we did not stay at the hotel at all and lost $120usd. We also received emails after our 'stay' requesting we leave them a good review. Don't book here. There are many hassle free and cheaper options available.
I am sure the majority of people have a fine stay at Hotel Barrio Latino, however we did not. Hotel Barrio Latino was the most expensive place we booked on our trip to Mexico and also the only hotel that made us pay up front with the disclaimer 'no refunds' (probably should have been a red flag). We booked for a single night several months in advance. About a week before we were going to be staying there we decided we should have two nights in the area so we aren't as rushed and decided to book a transfer. We sent an email to request that an extra night was added to our original booking and to enquire about the pricing of the transfer. We received an email back advising of the transfer price (from Cancun airport return $110usd) and that to add an extra night we would need to make a new booking through the website.
So I went to book through the website and I had trouble selecting the correct date we would like. After trying for some time I believed I had gotten it all locked in and paid for an extra night. As soon as I got the confirmation email I realised the website had elected that very night for us to be staying there instead of the night we wanted. At this time it was 10:41. I immediately sent an email requesting this be cancelled and credited to the correct night/cancelled and refunded so we could book the correct night. This was sent at 10:43.
I did not get a reply that night or the next day. The following day I sent another email requesting the same and to book the airport transfer. I received an email back telling me I made a mistake and they did not give refunds and I would need to pay again for the night I wanted. I responded explaining the problem and how I took steps to rectify the issue as quickly as possible.
I received another reply telling me that as I sent my email requesting the cancellation so late at night they could not have sold the room to anyone else and held it for us. The hotel offered to upgrade our current night to a more expensive suite. I responded advising the time gap between me booking and cancelling was 2 minutes so it was very unlikely someone else tried to buy the room at that time and got turned away. The hotel responded advising this was their final email and they would not be crediting the payment back.
Ignoring the fact that it was their website that wouldn't let me select the correct date, I made a mistake and attempted to remedy it as soon as possible. This mistake came through trying to give the hotel more business through booking and extra night ($62usd) and a transfer. The hotel would not have lost any business by transferring our night to the correct day and would have gained more as we would have booked the transfers.
We also received an email advising hotel policy is to take a deposit of $100 in case of damages. It also said if you did not advise the hotel that you would be checking in after 7 then they may give you room away. We did not need to do this anywhere else. In the end we did not stay at the hotel at all and lost $120usd. We also received emails after our 'stay' requesting we leave them a good review. Don't book here. There are many hassle free and cheaper options available.
Coen Adema (31.07.2017 18:34)
simple hotel, room plus bathroom, for the right price. Air conditioning and ceiling fan kept room cool. Friendly staff managing the gate and giving advice on shops, trips and tours. Room cleaned and breakfast every day. Away from resorts, close to the beach, old part of town, great restaurants (starting at affordable). Walking to tour operators, ADO and colectivo, banks, groceries. Internet was fast and reliable, on multiple devices. Safe and small refrigerator in-room.
simple hotel, room plus bathroom, for the right price. Air conditioning and ceiling fan kept room cool. Friendly staff managing the gate and giving advice on shops, trips and tours. Room cleaned and breakfast every day. Away from resorts, close to the beach, old part of town, great restaurants (starting at affordable). Walking to tour operators, ADO and colectivo, banks, groceries. Internet was fast and reliable, on multiple devices. Safe and small refrigerator in-room.
Jane Grice (16.07.2017 07:01)
Very attentive & friendly staff. Clean & comfortable
Very attentive & friendly staff. Clean & comfortable
