Hotel Novotel Christchurch Cathedral Square
| 52 Cathedral Square, Christchurch Central, Christchurch |
5 oranları
9.20/10.00 |
|
+64 3-372 2111 |
|
Hotel Novotel Christchurch Cathedral Square haritada
değerlendirme
Jonathan Hall (19.09.2017 02:31)
Overall we had a good stay at this Novotel and the location in the city is great. Breakfast was fantastic and so was customer service. Had a nice room on the 13th floor overlooking the Port Hills and Cathedral. I didn't find the pillows on the bed comfortable which resulted in a sore back and neck for a few days, but I did end up replacing my pillow with a different one. There was a bit of a dispute on check out as to whether our dinner was prepaid as it was an add on to a package I had purchased so the system wasn't showing it clearly and the receptionist wasn't adequately trained to check. This was a bit frustrating but after 10 minutes and a call to the manager the receptionist did confirm the meal was prepaid and so we got there in the end.
Overall we had a good stay at this Novotel and the location in the city is great. Breakfast was fantastic and so was customer service. Had a nice room on the 13th floor overlooking the Port Hills and Cathedral. I didn't find the pillows on the bed comfortable which resulted in a sore back and neck for a few days, but I did end up replacing my pillow with a different one. There was a bit of a dispute on check out as to whether our dinner was prepaid as it was an add on to a package I had purchased so the system wasn't showing it clearly and the receptionist wasn't adequately trained to check. This was a bit frustrating but after 10 minutes and a call to the manager the receptionist did confirm the meal was prepaid and so we got there in the end.
robyn carter (12.09.2017 03:17)
Overall very satisfactory. Room was well appointed. Heating system worked well. Great view.
James on the front desk was very helpful and good at relating to guests.
Fridge in our room 1102, was faulty, may well have been a known issue? One of our cans of coke exploded as it froze and one of the glass bottles in the door also cracked and exploded. Fridge was set for 2, which seems normal, but obviously the thermostat was not operating correctly.
We reported this as it was a H and S issue, anyone cleaning out the fridge could mistake the glass fragments for ice and receive a cut to their hand. The first guy on the desk was just fine, but the more senior guy was asking Kaye dumb questions ... like "did we play with the thermostat settings". really??
The fridge is faulty and has exploded some of its contents, and we just need it dealt with.
The fridge was cleaned and then left turned off. We had another night to stay, so would have been nice to get the fridge repaired or a replacement fitted.
Anyway all was quieter and no further explosions in the fridge.
Nice place to stay. restaurant is good. Front of house staff are excellent. Food well prepared and presented.
Very nice location in the central city. Made a great base for our adventures. Worth putting on your go to list :)
All the best
Rob
Overall very satisfactory. Room was well appointed. Heating system worked well. Great view.
James on the front desk was very helpful and good at relating to guests.
Fridge in our room 1102, was faulty, may well have been a known issue? One of our cans of coke exploded as it froze and one of the glass bottles in the door also cracked and exploded. Fridge was set for 2, which seems normal, but obviously the thermostat was not operating correctly.
We reported this as it was a H and S issue, anyone cleaning out the fridge could mistake the glass fragments for ice and receive a cut to their hand. The first guy on the desk was just fine, but the more senior guy was asking Kaye dumb questions ... like "did we play with the thermostat settings". really??
The fridge is faulty and has exploded some of its contents, and we just need it dealt with.
The fridge was cleaned and then left turned off. We had another night to stay, so would have been nice to get the fridge repaired or a replacement fitted.
Anyway all was quieter and no further explosions in the fridge.
Nice place to stay. restaurant is good. Front of house staff are excellent. Food well prepared and presented.
Very nice location in the central city. Made a great base for our adventures. Worth putting on your go to list :)
All the best
Rob
Suzanne Anderssen (01.09.2017 23:48)
The hotel is perfectly fine for a few days stay. The location was close to the botanical gardens, perfect for a morning walk, with city restaurants within walking distance. Breakfast was the usual fare, the buffet would benefit from offering more vegetable options and a better quality of gluten free bread. The room shower glass panel needs to be longer or a glass door needs to be added to avoid flooding the bathroom. Overall, I'd choose Novotel anytime.
The hotel is perfectly fine for a few days stay. The location was close to the botanical gardens, perfect for a morning walk, with city restaurants within walking distance. Breakfast was the usual fare, the buffet would benefit from offering more vegetable options and a better quality of gluten free bread. The room shower glass panel needs to be longer or a glass door needs to be added to avoid flooding the bathroom. Overall, I'd choose Novotel anytime.
Adam Ervine (15.08.2017 01:24)
The stay was very pleasant. The room was orderly and quiet. The staff were very prompt and accommodating. They resolved how the rooms was to be paid for as there was a mix up between my personal account and the corporate account. This was done very efficiently and professionally. After hours room service was very much appreciated as my day was packed to the point of not being able to stop for a bite to eat.
The stay was very pleasant. The room was orderly and quiet. The staff were very prompt and accommodating. They resolved how the rooms was to be paid for as there was a mix up between my personal account and the corporate account. This was done very efficiently and professionally. After hours room service was very much appreciated as my day was packed to the point of not being able to stop for a bite to eat.
Capt.Galaxy Idk (08.07.2017 08:02)
First timer in NZ and we were pleased with the warm welcome by the staff at Novotel. The rooms were however smaller than our expectation. But the gentleman at the check in was kind enough to get interconnecting rooms for the six of us. Breakfast was great. Love the juicer where we could make a fresh version of our own choice.
The management has been also very responsive and cooperative in assisting with Hertz as the concierge scratched our rented car when parking it.
First timer in NZ and we were pleased with the warm welcome by the staff at Novotel. The rooms were however smaller than our expectation. But the gentleman at the check in was kind enough to get interconnecting rooms for the six of us. Breakfast was great. Love the juicer where we could make a fresh version of our own choice.
The management has been also very responsive and cooperative in assisting with Hertz as the concierge scratched our rented car when parking it.
