Evidência Light Sta Catarina Hotel
| Rua Doutor Luís de Almeida e Albuquerque 6, Bairro Alto, Lisboa |
5 oranları
5.20/10.00 |
|
+351 21 346 1009 |
|
Evidência Light Sta Catarina Hotel haritada
değerlendirme
Erik Fuchs (29.08.2017 00:49)
Unfortunately, the Evidencia Sta. Catarina is nothing better than an expensive hostel.
I had booked the hotel for 7 nights and requested a quiet room.
Upon arriving I was given the keys to my room. It was tiny, very stuffy and incredibly hot. There was no air-conditioning, only a fan, and the windows could not be left open as I was on the ground floor facing a side street (hardly any cars but since the hotel is in Bairro Alto with a lot of tourists partying at night) and since there were no curtains those passing by could look into my room.
The room smelled awful with the smell coming from the shower. The towels were stained and the room itself was in bad shape. Stains on the floor, very dusty, squished insects on the bathroom walls whose floor was cracked.
The walls are covered with fabric which is torn and dirty. Some of the corners show signs of mould.
Upon complaining and asking to cancel my reservation, I was told that this was not possible. I would have to send an email to PortugalWays and they would review it and then decide whether they would cancel reservation and reimburse me. I asked to speak to the supervisor but she wasn't in the office. The woman I spoke to was very unfriendly and not at all customer-oriented. She basically told me that the housekeeping could clean my room the next day (housekeeping only comes between 7:30 am to 2 pm) but that they would neither cancel my reservation nor reimburse me.
Two days later I could move into a new room on the 2nd floor, so windows could be opened but the room was in the same terrible state.
The shower is too small for a fully grown man and it floods the bathroom (the doorposts have already absorbed the humidity and cracked). I asked them to replace the towels and was told that they only replaced the towels and cleaned the rooms every third day. Over all, I had the feeling that they never cleaned my room. I placed certain items on the floor and would find them in the very same place upon my return. When I asked about the towels, I was also told that maybe I didn't know how to use a shower curtain.
The beds are very old and after finding hair and other spots, I did not dare to check what the mattress looked like.
The breakfast is very frugal: Bread, some yogurts, cheese (if you're lucky), butter, some cereal, bad coffee, and something that looks like juice but isn't. I prepared my breakfast and wanted to take it on the terrace, upon stepping out, I almost fell. When I lifted the doormat, I saw that the floor was cracked and broken and that someone had just covered it with a rug.
During my stay, I spoke to different other guests who had experienced the same including arriving and the room not having been prepared and the previous guest's sheets still being on the bed.
All in all, I have to say that this "hotel" does not deserve two stars, it's dirty, the rooms are in a terrible state, the staff blames the guests for the problems there are and so does the head office (only the receptionist is very kind and does feel embarrassed about the state of things). It is nothing more than an expensive hostel. Please also check the pictures I have attached which prove the terrible conditions.
Unfortunately, the Evidencia Sta. Catarina is nothing better than an expensive hostel.
I had booked the hotel for 7 nights and requested a quiet room.
Upon arriving I was given the keys to my room. It was tiny, very stuffy and incredibly hot. There was no air-conditioning, only a fan, and the windows could not be left open as I was on the ground floor facing a side street (hardly any cars but since the hotel is in Bairro Alto with a lot of tourists partying at night) and since there were no curtains those passing by could look into my room.
The room smelled awful with the smell coming from the shower. The towels were stained and the room itself was in bad shape. Stains on the floor, very dusty, squished insects on the bathroom walls whose floor was cracked.
The walls are covered with fabric which is torn and dirty. Some of the corners show signs of mould.
Upon complaining and asking to cancel my reservation, I was told that this was not possible. I would have to send an email to PortugalWays and they would review it and then decide whether they would cancel reservation and reimburse me. I asked to speak to the supervisor but she wasn't in the office. The woman I spoke to was very unfriendly and not at all customer-oriented. She basically told me that the housekeeping could clean my room the next day (housekeeping only comes between 7:30 am to 2 pm) but that they would neither cancel my reservation nor reimburse me.
Two days later I could move into a new room on the 2nd floor, so windows could be opened but the room was in the same terrible state.
The shower is too small for a fully grown man and it floods the bathroom (the doorposts have already absorbed the humidity and cracked). I asked them to replace the towels and was told that they only replaced the towels and cleaned the rooms every third day. Over all, I had the feeling that they never cleaned my room. I placed certain items on the floor and would find them in the very same place upon my return. When I asked about the towels, I was also told that maybe I didn't know how to use a shower curtain.
The beds are very old and after finding hair and other spots, I did not dare to check what the mattress looked like.
The breakfast is very frugal: Bread, some yogurts, cheese (if you're lucky), butter, some cereal, bad coffee, and something that looks like juice but isn't. I prepared my breakfast and wanted to take it on the terrace, upon stepping out, I almost fell. When I lifted the doormat, I saw that the floor was cracked and broken and that someone had just covered it with a rug.
During my stay, I spoke to different other guests who had experienced the same including arriving and the room not having been prepared and the previous guest's sheets still being on the bed.
All in all, I have to say that this "hotel" does not deserve two stars, it's dirty, the rooms are in a terrible state, the staff blames the guests for the problems there are and so does the head office (only the receptionist is very kind and does feel embarrassed about the state of things). It is nothing more than an expensive hostel. Please also check the pictures I have attached which prove the terrible conditions.
Ayrton Santos (18.06.2017 22:01)
central, staff really nice. only minus is the bathroom which is only separated by a curtain.
central, staff really nice. only minus is the bathroom which is only separated by a curtain.
jose luis Pulido (24.05.2017 11:54)
Why I liked this place? It is close to everything in the city center. Friendly staff. Bad poins: very small toilet and showers, not good for overweight people, drug dealers on the corner that keep us for opening the windows at night. Only bread , cheese, coffee, not natural orange juice, cornflakes. British young tourist will keep you awake at night
Why I liked this place? It is close to everything in the city center. Friendly staff. Bad poins: very small toilet and showers, not good for overweight people, drug dealers on the corner that keep us for opening the windows at night. Only bread , cheese, coffee, not natural orange juice, cornflakes. British young tourist will keep you awake at night
Patrice Pauw (02.02.2017 21:54)
Nearby different important building and historical site seeing. Lots of nice restaurant and backeries were you can eat breakfast and drink the best strong coffee (like bica). Good transportation possible. I recommend this one also... the host is very polite and helpfull to make your stay more pleasant !
Room is small but big enough for 2 persons. The bathroom is fully packed with a small shower also provide nice hot water and curtain. Toilet and a small sink to brush your teeth covers it all to have a good stay in the middle of the city ..
Nearby different important building and historical site seeing. Lots of nice restaurant and backeries were you can eat breakfast and drink the best strong coffee (like bica). Good transportation possible. I recommend this one also... the host is very polite and helpfull to make your stay more pleasant !
Room is small but big enough for 2 persons. The bathroom is fully packed with a small shower also provide nice hot water and curtain. Toilet and a small sink to brush your teeth covers it all to have a good stay in the middle of the city ..
Nimrod Agasi (22.09.2016 01:23)
Room is tiny, unclean and smells bad. Bed is uncomfortable and that's an understatement. Budget hotel in a good location but will not come back unfortunately.
Room is tiny, unclean and smells bad. Bed is uncomfortable and that's an understatement. Budget hotel in a good location but will not come back unfortunately.
