BP Hammarsdale
| Mthoko Mkhize Dr, Hammarsdale, Camperdown |
2 oranları
2.00/10.00 |
|
+27 31 736 1351 |
|
BP Hammarsdale haritada
değerlendirme
Mthetheleli Mbili (02.12.2015 08:20)
I went to Bp Garage on Monday ( 30/11/2015) at around 20H00. I asked the petrol attendant to pour me R50 while I gave him R100 with my car keys. To my surprised pour R100 I gave him. I asked him polite if he didn't hear me properly and I don't mind that he has poured the R100. Guess what his reaction " awuyona inkinga yami ukuthi ukhulumela esiswini". At that instance there was another guys who was close to us waiting to pour his 2 five litres, he has heard all our conversation.
I asked him again to apologise of which he refused and continues to insult me. I went by the tellers to ask if there was no manager present to deal with the matter, No senior personnel was there to attend to the matter. It is a shame that customers have to keep up with this kind of barbaric behaviour and hopeful the owners deals with the matter swift.
I went to Bp Garage on Monday ( 30/11/2015) at around 20H00. I asked the petrol attendant to pour me R50 while I gave him R100 with my car keys. To my surprised pour R100 I gave him. I asked him polite if he didn't hear me properly and I don't mind that he has poured the R100. Guess what his reaction " awuyona inkinga yami ukuthi ukhulumela esiswini". At that instance there was another guys who was close to us waiting to pour his 2 five litres, he has heard all our conversation.
I asked him again to apologise of which he refused and continues to insult me. I went by the tellers to ask if there was no manager present to deal with the matter, No senior personnel was there to attend to the matter. It is a shame that customers have to keep up with this kind of barbaric behaviour and hopeful the owners deals with the matter swift.
Xolani Ndimande ka Lukhasa (28.04.2015 21:53)
On the 24th April 2015 I filled up fuel and oil at the BP garage. Today the 28th April I started to hearing a change of the engine sound and when opening the bonnet, I was shocked to see that oil spillage in the engine and only to find that the oil cap was not there.
I approached the BP Garage at +- 15:40, with the till slip since the engine was last opened there. When the Supervisor who attended me called informed the senior management who walked pass me, looked at the engine and advised the supervisor to organise to take the car to the car-wash bay. This is without greeting or talking to me; without making any deep assessment of what this could have caused and also without replacing the oil cap.
The behaviour displayed was more than pathetic. After more than 1.5 hours of waiting, I asked if Jusuf was still around and the petrol attendants confirmed that he stays till late but when asking to have a word with him, the supervisor dialled his number and said I can only talk to him over the phone. Why did he leave a situation at his workplace without attending to it and hope to fix it via the phone? This showed no respect to me a customer, worse a customer that was wronged by his staff member.
I also do not believe that Jusuf understands that there could be mechanical damages that might have already have happened to the engine due to the gross negligence of his staff. Engaging with a customer could have helped in developing remedial attempts on the damage control.
On the 24th April 2015 I filled up fuel and oil at the BP garage. Today the 28th April I started to hearing a change of the engine sound and when opening the bonnet, I was shocked to see that oil spillage in the engine and only to find that the oil cap was not there.
I approached the BP Garage at +- 15:40, with the till slip since the engine was last opened there. When the Supervisor who attended me called informed the senior management who walked pass me, looked at the engine and advised the supervisor to organise to take the car to the car-wash bay. This is without greeting or talking to me; without making any deep assessment of what this could have caused and also without replacing the oil cap.
The behaviour displayed was more than pathetic. After more than 1.5 hours of waiting, I asked if Jusuf was still around and the petrol attendants confirmed that he stays till late but when asking to have a word with him, the supervisor dialled his number and said I can only talk to him over the phone. Why did he leave a situation at his workplace without attending to it and hope to fix it via the phone? This showed no respect to me a customer, worse a customer that was wronged by his staff member.
I also do not believe that Jusuf understands that there could be mechanical damages that might have already have happened to the engine due to the gross negligence of his staff. Engaging with a customer could have helped in developing remedial attempts on the damage control.
