Tempest Car Hire - Pretoria
| 1250 Pretorius Street, Hatfield, Pretoria |
5 oranları
6.40/10.00 |
|
+27 12 430 2724 |
|
Tempest Car Hire - Pretoria haritada
değerlendirme
Shaz S (21.10.2017 16:17)
Picking up the vehicle was a poor experience. There was 1 person responsible for vehicle collection, answering calls and doing bookings. The staff were inefficient as I was brought the wrong vehicle and nobody could find a suitable car for me, resulting in a vehicle being borrowed from Europcar after a 35 minute wait.
Picking up the vehicle was a poor experience. There was 1 person responsible for vehicle collection, answering calls and doing bookings. The staff were inefficient as I was brought the wrong vehicle and nobody could find a suitable car for me, resulting in a vehicle being borrowed from Europcar after a 35 minute wait.
martin vorster (27.09.2017 08:52)
very good service i got from the tempest team
very good service i got from the tempest team
Maccarthy Honu-Siabi (19.08.2017 09:17)
Easily accessible, and Affordable car hire service. Cars in great condition. But refund experience is needs improvement !
Easily accessible, and Affordable car hire service. Cars in great condition. But refund experience is needs improvement !
Tiego Raseroka (17.06.2017 03:07)
Quick service. Effortless if you've made an online reservation. Never had an issue
Quick service. Effortless if you've made an online reservation. Never had an issue
Alex Sofianos (24.04.2017 12:23)
More than pathetic service. With my wife we hired a vehicle in Durban on Friday the 7th April and returned it on Monday the 10th in Pretoria. I explicitly asked for a a properly air-conditioned vehicle as we had to drive all the way up to Gauteng. The Ford Figo, we received had a very weak air conditioning, which stopped cooling after three hours, while we were still in Umhlanga. Attempted to return the car but Durban facility was already closed. On receiving, the car did not have any major dents, apart from some minor ones duly noted on the form together with the agent of Tempest car. We did not check the glass screens of the windows of the vehicle.
After suffering tremendously for 6 - 7 hours drive from Umhlanga to Pretoria without air-conditioning, we filled the car with petrol and took it back to the Tempest offices on Monday morning. There, after admitting that the car was in impeccable condition as regards its paint work, we were shown a small crack at the top of the front glass screen exactly behind the front mirror, so that one could not see it from inside the car and we were asked whether this was there, when we received the car. We said that we did not notice anything happening during the trip, apart from their breach of contract regarding the air conditioning. We had to sign a paper that we delivered the car in the same condition as we received it. We did not want to make a major issue about the air conditioning, despite the insolent answer of their agent: "what did you expect; this was not a Mercedes Benz" and the obvious breach of contract by Tempest.
After we left we did not have any further communication from Tempest except from the fact that they did not return our deposit of R3000-00! Checking on our bank statements, we noticed that on the 15th of April they additionally took from our Credit Card another amount of R766-00! This they did, in addition to the legitimate rental amount of R1294-00 taken already on the 10 of April!
All of the above transactions were done without anybody from Tempest letting us know of the reason and without any further justification! We have complained to the Standard Bank and asked for reinstatement of the amounts taken without our consent and without any justification from our credit card account and are currently waiting for a resolution of the issue, as the Bank intends to take up the matter with Tempest. If one puts the figures together, we have paid over R5 000-00, instead of the legitimate R1294-00 supposedly agreed with Tempest! That happened without them stating any damage and not communicating with us whatsoever! We also consider talking to our attorney about the matter!
More than pathetic service. With my wife we hired a vehicle in Durban on Friday the 7th April and returned it on Monday the 10th in Pretoria. I explicitly asked for a a properly air-conditioned vehicle as we had to drive all the way up to Gauteng. The Ford Figo, we received had a very weak air conditioning, which stopped cooling after three hours, while we were still in Umhlanga. Attempted to return the car but Durban facility was already closed. On receiving, the car did not have any major dents, apart from some minor ones duly noted on the form together with the agent of Tempest car. We did not check the glass screens of the windows of the vehicle.
After suffering tremendously for 6 - 7 hours drive from Umhlanga to Pretoria without air-conditioning, we filled the car with petrol and took it back to the Tempest offices on Monday morning. There, after admitting that the car was in impeccable condition as regards its paint work, we were shown a small crack at the top of the front glass screen exactly behind the front mirror, so that one could not see it from inside the car and we were asked whether this was there, when we received the car. We said that we did not notice anything happening during the trip, apart from their breach of contract regarding the air conditioning. We had to sign a paper that we delivered the car in the same condition as we received it. We did not want to make a major issue about the air conditioning, despite the insolent answer of their agent: "what did you expect; this was not a Mercedes Benz" and the obvious breach of contract by Tempest.
After we left we did not have any further communication from Tempest except from the fact that they did not return our deposit of R3000-00! Checking on our bank statements, we noticed that on the 15th of April they additionally took from our Credit Card another amount of R766-00! This they did, in addition to the legitimate rental amount of R1294-00 taken already on the 10 of April!
All of the above transactions were done without anybody from Tempest letting us know of the reason and without any further justification! We have complained to the Standard Bank and asked for reinstatement of the amounts taken without our consent and without any justification from our credit card account and are currently waiting for a resolution of the issue, as the Bank intends to take up the matter with Tempest. If one puts the figures together, we have paid over R5 000-00, instead of the legitimate R1294-00 supposedly agreed with Tempest! That happened without them stating any damage and not communicating with us whatsoever! We also consider talking to our attorney about the matter!
