Alexandra Barcelona, a DoubleTree by Hilton Hotel
| Carrer de Mallorca, 251, Barcelona |
5 oranları
5.60/10.00 |
|
+34 934 67 71 66 |
|
Alexandra Barcelona, a DoubleTree by Hilton Hotel haritada
değerlendirme
Ernesto Cervantes (19.11.2017 23:41)
Subpar Hilton hotel, not so much on the service side as many others have said. Service has been great and staff are very attentive. The hotel on the infrastructure side is far away from being a boutique Curio hotel. I just learned it was a DoubleTree that was somewhat upgraded (??). The restaurant is good, the bar is small and had a great barman un Arlan!
Subpar Hilton hotel, not so much on the service side as many others have said. Service has been great and staff are very attentive. The hotel on the infrastructure side is far away from being a boutique Curio hotel. I just learned it was a DoubleTree that was somewhat upgraded (??). The restaurant is good, the bar is small and had a great barman un Arlan!
MaryJane RadfordArrow (10.10.2017 10:52)
Our room on the top floor was lovely and we very much enjoyed the pool bar, which offered excellent service and a unique space to relax and meet people. We loved it! However, the service generally speaking was poor, in particular the front desk staff who seemed utterly disinterested in our satisfaction during our two-week stay. We only had breakfast one morning as we found what was offered completely over-priced at 22€ per person and, again, sullen service. We opted instead to eat our breakfasts elsewhere. We only had dinner once at the hotel restaurant; skip it if you are a vegetarian (not so uncommon in the 21st century!) because they offered no meat alternatives. We are experienced travellers and HH members who visit Hilton hotels all over the world (as well as regular visitors to Barcelona) and I honestly don't know why this hotel has four stars to begin with. It is a lovely, very clean hotel and one or two members of the staff stood out (the barman at the pool and the house-keeping staff), but without four-star service why choose this hotel? We won't again.
Our room on the top floor was lovely and we very much enjoyed the pool bar, which offered excellent service and a unique space to relax and meet people. We loved it! However, the service generally speaking was poor, in particular the front desk staff who seemed utterly disinterested in our satisfaction during our two-week stay. We only had breakfast one morning as we found what was offered completely over-priced at 22€ per person and, again, sullen service. We opted instead to eat our breakfasts elsewhere. We only had dinner once at the hotel restaurant; skip it if you are a vegetarian (not so uncommon in the 21st century!) because they offered no meat alternatives. We are experienced travellers and HH members who visit Hilton hotels all over the world (as well as regular visitors to Barcelona) and I honestly don't know why this hotel has four stars to begin with. It is a lovely, very clean hotel and one or two members of the staff stood out (the barman at the pool and the house-keeping staff), but without four-star service why choose this hotel? We won't again.
John Nakhla (22.09.2017 12:10)
Subpar Hilton... clearly in Spain they don't have any idea what customer service is. Not remotely accommodating on any front. Pool and terrace was beyond disappointing - freezing cold and no attendants poolside. No jacuzzi. Front desk was extremely unhelpful with every request made. Have no intentions of ever staying here again. Requested a little leeway with late check out to allow us an opportunity to have breakfast but were flat out denied (this shouldn't have been a problem, as we could clearly see the housekeeping staff still a few rooms over still working - the front desk was just unwilling to extend themselves to accommodate despite our Honors Gold status).
Subpar Hilton... clearly in Spain they don't have any idea what customer service is. Not remotely accommodating on any front. Pool and terrace was beyond disappointing - freezing cold and no attendants poolside. No jacuzzi. Front desk was extremely unhelpful with every request made. Have no intentions of ever staying here again. Requested a little leeway with late check out to allow us an opportunity to have breakfast but were flat out denied (this shouldn't have been a problem, as we could clearly see the housekeeping staff still a few rooms over still working - the front desk was just unwilling to extend themselves to accommodate despite our Honors Gold status).
Jodi Suguitan (08.08.2017 21:03)
Great hotel, great location for seeing a lot of the attractions. Rooms were nice and very clean. Great customer service too!
Great hotel, great location for seeing a lot of the attractions. Rooms were nice and very clean. Great customer service too!
Melissa Merriman (08.07.2017 12:01)
Wonderful staff and hotel in a great area. After backpacking and traveling for several days, I fell ill. The staff made it possible for me to check in a little early, which I greatly appreciated. The room and shower were excellent.
Wonderful staff and hotel in a great area. After backpacking and traveling for several days, I fell ill. The staff made it possible for me to check in a little early, which I greatly appreciated. The room and shower were excellent.
