Hertz - Aeropuerto de Valencia
| Valencia Airport, València |
3 oranları
4.67/10.00 |
|
+34 961 52 37 91 |
|
Hertz - Aeropuerto de Valencia haritada
değerlendirme
Soodo Intellectual (01.04.2017 20:39)
Our experience with Hertz Valencia, especially at the Valencia Airport office, was quite negative. We were treated very rudely by the staff there, particularly by one individual named Mabel. They also refused to provide an allowance when we returned the car two full days early. They accused us of damaging the front fender because there was a tiny white smudge there. When I wiped away the white smudge with my shirt sleeve (in an attempt to see the supposed "damage"), they accused me of trying to hide the evidence. Overall, a very negative and regretful experience.
Our experience with Hertz Valencia, especially at the Valencia Airport office, was quite negative. We were treated very rudely by the staff there, particularly by one individual named Mabel. They also refused to provide an allowance when we returned the car two full days early. They accused us of damaging the front fender because there was a tiny white smudge there. When I wiped away the white smudge with my shirt sleeve (in an attempt to see the supposed "damage"), they accused me of trying to hide the evidence. Overall, a very negative and regretful experience.
Carlos Fernando (27.02.2017 02:46)
Sonia at the Airport office is always so kind and nice. She is really professional.
Sonia at the Airport office is always so kind and nice. She is really professional.
Clayton Larkins (11.01.2017 19:09)
Hertz billed me for damage that did not occur while the car was in my possession one month after the car was returned. I will never rent from Hertz again. If you rent from Hertz, I strongly recommend photographing the car from all angles upon returning it, as the signed contract apparently means nothing to them.
Upon returning our vehicle both my wife and the Hertz representative signed the Vehicle Conditions Report page of the contract, which indicated no damage had occurred while it was in our possession. One month after the rental was returned, Hertz sent a bill claiming damage. the damage claim included a copy of the Vehicle Conditions Report that had been modified after we signed it to indicate a scratch for which they were charging us. Even after presenting our signed copy of the contract to Hertz, proving that their copy had been modified after the return, Hertz stood by their claim and threatened to send us to collections. This practice seems unethical and I am disappointed to find I cannot trust the Hertz name while traveling abroad.
Hertz billed me for damage that did not occur while the car was in my possession one month after the car was returned. I will never rent from Hertz again. If you rent from Hertz, I strongly recommend photographing the car from all angles upon returning it, as the signed contract apparently means nothing to them.
Upon returning our vehicle both my wife and the Hertz representative signed the Vehicle Conditions Report page of the contract, which indicated no damage had occurred while it was in our possession. One month after the rental was returned, Hertz sent a bill claiming damage. the damage claim included a copy of the Vehicle Conditions Report that had been modified after we signed it to indicate a scratch for which they were charging us. Even after presenting our signed copy of the contract to Hertz, proving that their copy had been modified after the return, Hertz stood by their claim and threatened to send us to collections. This practice seems unethical and I am disappointed to find I cannot trust the Hertz name while traveling abroad.
