Upper House
| 25, Gothia Towers, Mässans gata 24, Göteborg |
5 oranları
8.40/10.00 |
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+46 31 708 82 00 |
|
Upper House haritada
değerlendirme
Christian Karlsson (17.09.2017 12:31)
Good location at the heart of Gothenburg, and with a view of almost all of it! Very relaxing spa area on 3 floors. Very friendly and professional staff as well. My only complaint is that I can't afford too live there for ever. 😉
Good location at the heart of Gothenburg, and with a view of almost all of it! Very relaxing spa area on 3 floors. Very friendly and professional staff as well. My only complaint is that I can't afford too live there for ever. 😉
Pete Hannam (31.08.2017 11:22)
Really rather nice. Rooms are very spacious and the beds comfortable, and the spa is lovely.
Really rather nice. Rooms are very spacious and the beds comfortable, and the spa is lovely.
Theo (09.08.2017 17:14)
This rating is for my last visit (Aug 2017) as I have had better experiences at this hotel before (though would never rate it five star, I have been to too many five star hotels internationally).
Check-in was fast and smooth and we were offered a room with the view we had requested which was nice.
When settling into our room we had difficulties connecting to the hotel's WiFi and called Guest Services. I was told that they would call back as soon as they had spoken to the hotel's IT responsible (which Upper House shares with the larger Gothia Towers Hotel). They never returned my phone call which I find very poor.
Next morning we headed for the breakfast. The very minimal buffet I must add, and the á la carte options are also very limited and more focused on trying to appear trendy than to actually constitute a good breakfast...but that is only a side note here. I was staying in the room with my six year old daughter who is intolerant to milk and eggs. We asked for a milk free spread for the bread, some gluten free bread and milk free pancakes. We were told that it was not possible to make pancakes without milk which I questioned since I make them myself at home all the time. In the end, they churned out amazing milk free pancakes, which is great, but the sour taste of an inappropriate first response remained. The attitude here is that everything is complicated and takes time. We waited 20 minutes for the milk free butter replacement (margarine)! By this time, I was done eating and only waiting for my daughter to be able to have her bread. I did point this along with the fact that the hotel's buffet should definitely have some gluten free alternatives as well as alternatives to dairy milk (like oat milk which most even three star hotels in Sweden has without having to ask or wait for it).
Then my 14 year old daughter came to visit and upon hearing about the amazing pancakes she ordered them too. Not did I expect (especially after my complaints about the margarine) that I would be charged 345 Skr for her pancakes. She has absolutely nothing else from the buffet. ANY professional staff member of ANY hotel (with ANY number of stars) would have realized that this is unreasonable and charged us nothing after our long wait and given how little my two daughters were eating.
The attitude from the receptionist upon check-out (when I answered her question of what our experience had been like frankly with the breakfast details) was also very unprofessional. She seriously thought that it was my responsibility to ask for dairy fee butter and gluten free bread upon making the reservation or checking in! I did not know whether to laugh or cry... Upper House thinks that a guest should plan their breakfast a day or days before having it! They think that they should not adjust to the global hotel market but instead, the guests should adjust to their model WHICH is NOT COMMUNICATED clearly I must add.
I have stayed at 5 star hotels maybe 5000 nights in my life and this clearly is not five star. On a different note, the gym in a five star hotel should be open 24-7 which it is not here.
This rating is for my last visit (Aug 2017) as I have had better experiences at this hotel before (though would never rate it five star, I have been to too many five star hotels internationally).
Check-in was fast and smooth and we were offered a room with the view we had requested which was nice.
When settling into our room we had difficulties connecting to the hotel's WiFi and called Guest Services. I was told that they would call back as soon as they had spoken to the hotel's IT responsible (which Upper House shares with the larger Gothia Towers Hotel). They never returned my phone call which I find very poor.
Next morning we headed for the breakfast. The very minimal buffet I must add, and the á la carte options are also very limited and more focused on trying to appear trendy than to actually constitute a good breakfast...but that is only a side note here. I was staying in the room with my six year old daughter who is intolerant to milk and eggs. We asked for a milk free spread for the bread, some gluten free bread and milk free pancakes. We were told that it was not possible to make pancakes without milk which I questioned since I make them myself at home all the time. In the end, they churned out amazing milk free pancakes, which is great, but the sour taste of an inappropriate first response remained. The attitude here is that everything is complicated and takes time. We waited 20 minutes for the milk free butter replacement (margarine)! By this time, I was done eating and only waiting for my daughter to be able to have her bread. I did point this along with the fact that the hotel's buffet should definitely have some gluten free alternatives as well as alternatives to dairy milk (like oat milk which most even three star hotels in Sweden has without having to ask or wait for it).
Then my 14 year old daughter came to visit and upon hearing about the amazing pancakes she ordered them too. Not did I expect (especially after my complaints about the margarine) that I would be charged 345 Skr for her pancakes. She has absolutely nothing else from the buffet. ANY professional staff member of ANY hotel (with ANY number of stars) would have realized that this is unreasonable and charged us nothing after our long wait and given how little my two daughters were eating.
The attitude from the receptionist upon check-out (when I answered her question of what our experience had been like frankly with the breakfast details) was also very unprofessional. She seriously thought that it was my responsibility to ask for dairy fee butter and gluten free bread upon making the reservation or checking in! I did not know whether to laugh or cry... Upper House thinks that a guest should plan their breakfast a day or days before having it! They think that they should not adjust to the global hotel market but instead, the guests should adjust to their model WHICH is NOT COMMUNICATED clearly I must add.
I have stayed at 5 star hotels maybe 5000 nights in my life and this clearly is not five star. On a different note, the gym in a five star hotel should be open 24-7 which it is not here.
Luke Freeman (07.07.2017 20:02)
It was a really pleasant experience in the 4-star hotel Upper House. The rooms were big and the staff cleaned the room twice a day and offered warm drinks.
It was a really pleasant experience in the 4-star hotel Upper House. The rooms were big and the staff cleaned the room twice a day and offered warm drinks.
Ben Smyth (24.06.2017 23:34)
Never had a meal quite like this before. Truly a stunning tasting menu of 20 servings. Wine pairing is good but be wary of the extra cost it adds, more than the food. An exceptional restaurant and worth a visit.
Never had a meal quite like this before. Truly a stunning tasting menu of 20 servings. Wine pairing is good but be wary of the extra cost it adds, more than the food. An exceptional restaurant and worth a visit.
