Snappy Tomato Pizza - Coventry, Hipswell Highway
| 260 Hipswell Highway, West Midlands, Coventry, Coventry |
5 oranları
5.20/10.00 |
|
+44 24 7645 7171 |
|
Snappy Tomato Pizza - Coventry, Hipswell Highway haritada
değerlendirme
Project Bike Ride (02.11.2017 23:26)
***Attention***
*STAFF CAUGHT PREPARING FOOD AFTER SEARCHING BINS FOR RECEIPTS WITHOUT WASHIG HANDS*
*COMPANY DIRECTOR CAUGHT HIDING PRETENDING TO BE ON HOLIDAY WHEN WE HAD BAD SERVICE*
Today I placed an order with this sham of a company, I ordered in store. Upon my arrival the staff could be heard swearing. I waited for the duration of the cooking period to be told that the staff didn’t even make the food we ordered, I was then offered a free ice cream as form of compensation. When we finally got our order the compensation was not authorised, so we proceeded home with the goods ordered. Once we arrived home the order was OF COURSE WRONG, so I called to resolve it I was then promised an extra pizza and a refund of £10.00. The compensation offer also turned out to be a LIE again they then called to say no money will be refunded whilst the whole time I did not request any compensation, I was then promised food in 20-30 minutes and to my surprise ANOTHER LIE. I had to place three follow up calls to chance our replacement delivery they took nearly one hour thirty minutes to arrive. I requested to speak to the owner, but unfortunately I was told the owner was on holiday. THIS WAS AGAIN ANOTHER LIE, to my disbelief I was then told they found the owner in the shop next door. Overall this was an order filled with lies and terrible food one lost shop owner. When we did finally receive our gooey cheese pizza upon opening the franchise branded food container we where met to burnt and dead looking pizza something that even Italy would be ashamed of.
Message to the store, I know you are reading this: I want a proper apology for what I have experienced, I will be contacting your head office and if I am not satisfied with the result I will create a plan using SEO make sure everyone knows about this.
***Attention***
*STAFF CAUGHT PREPARING FOOD AFTER SEARCHING BINS FOR RECEIPTS WITHOUT WASHIG HANDS*
*COMPANY DIRECTOR CAUGHT HIDING PRETENDING TO BE ON HOLIDAY WHEN WE HAD BAD SERVICE*
Today I placed an order with this sham of a company, I ordered in store. Upon my arrival the staff could be heard swearing. I waited for the duration of the cooking period to be told that the staff didn’t even make the food we ordered, I was then offered a free ice cream as form of compensation. When we finally got our order the compensation was not authorised, so we proceeded home with the goods ordered. Once we arrived home the order was OF COURSE WRONG, so I called to resolve it I was then promised an extra pizza and a refund of £10.00. The compensation offer also turned out to be a LIE again they then called to say no money will be refunded whilst the whole time I did not request any compensation, I was then promised food in 20-30 minutes and to my surprise ANOTHER LIE. I had to place three follow up calls to chance our replacement delivery they took nearly one hour thirty minutes to arrive. I requested to speak to the owner, but unfortunately I was told the owner was on holiday. THIS WAS AGAIN ANOTHER LIE, to my disbelief I was then told they found the owner in the shop next door. Overall this was an order filled with lies and terrible food one lost shop owner. When we did finally receive our gooey cheese pizza upon opening the franchise branded food container we where met to burnt and dead looking pizza something that even Italy would be ashamed of.
Message to the store, I know you are reading this: I want a proper apology for what I have experienced, I will be contacting your head office and if I am not satisfied with the result I will create a plan using SEO make sure everyone knows about this.
sparcobs sparcobs (09.07.2017 21:58)
Really nice pizza my pizza was sent without chicken I rang them and they sorted it out immediately with no fuss many thanks great team
Really nice pizza my pizza was sent without chicken I rang them and they sorted it out immediately with no fuss many thanks great team
Warpaint Makeup (18.04.2017 22:31)
Terrible customer service. I ordered for collection only to be told that it had been mistakenly sent out for delivery once i got there. Nobody apologized for the inconvenience, i had to race home to meet the delivery driver. Once i arrived there i was informed that he had no change for my £20 so i had to pay him the correct amount of my order or forefit my change. He also didn't apologize for the inconvenience, absolutely horrendous customer service but nobody at this store seemed to care anyway. I won't be using this snappy again.
Terrible customer service. I ordered for collection only to be told that it had been mistakenly sent out for delivery once i got there. Nobody apologized for the inconvenience, i had to race home to meet the delivery driver. Once i arrived there i was informed that he had no change for my £20 so i had to pay him the correct amount of my order or forefit my change. He also didn't apologize for the inconvenience, absolutely horrendous customer service but nobody at this store seemed to care anyway. I won't be using this snappy again.
David Jenkins (16.02.2017 00:32)
Received a £100 parking fine for using car park next to take away. Advise to use another take away
Received a £100 parking fine for using car park next to take away. Advise to use another take away
Dixie Normous (20.12.2016 20:06)
Been ordering pizza from here for years, haven't had a better pizza from anywhere else 👌
Been ordering pizza from here for years, haven't had a better pizza from anywhere else 👌
