Grove House Care Home
| 1 Palm Grove, Wirral |
4 oranları
6.00/10.00 |
|
+44 151 652 8078 |
|
Grove House Care Home haritada
değerlendirme
Scott Smyth (07.10.2017 16:32)
My family and I EXPERIENCED an awful time 4 seasons health care (who have removed my review and set their Google page for no reviews) and Grove House. You can read my review on The Stein Center, this is the Corporation that Grove House work together in the interests of the Council. Totally untrustworthy, bad management, very disorganised, no people skills, work with the local authorities before the family's, cannot control the residents from going into other residents rooms and taking things. Fabricate lies about visitors to try and prevent contact. Bully staff members. There has never been any evidence of any activity's. This really is not a place where you want to put your loved ones in their final years. In the 9 months my mother has been resident here her mobility has deteriorated to almost zero. In the 10th month she is now at end of life care. I have witnessed several assaults by resident to resident, assaults on members of staff where the staff member IMPOSED HER WILL then grabbed and twisted an item from a residents hand, the resident felt intimidated and lashed out. There have been two separate occasions of alcohol left out in the dining room and I witnessed a resident help themselves, I had to inform a member of staff. Residents left in wheelchairs for over 40 minutes after dinner. Residents lying in their own waste for 30 minutes. Dare I say it difficult residents drugged to keep them quiet. 4 outbreaks of diarrhoea closing the unit in the last 9 months, almost 2 months to plumb running water in the dining area after upgrading the worktops and units and the place has no Air Conditioning and is uncomfortably hot. No interaction by staff with residents ALL UNACCEPTABLE!!! Since experiencing this place I call for CCTV to be installed in every nursing home around the country. Having visited my poorly father in another part of the country. I have compared the two units, and now have serious concerns about the way Grove House is managed. BEWARE OF THE MANAGEMENT IN THIS ESTABLISHMENT THEY ARE INCOMPETENT AND UNTRUSTWORTHY. Do not put your loved ones in here. Finally after just 10months in this hellhole I am advised that my mother is now at end of life care?? they let my mother dehydrate and blamed it on a UTI that she had for 3-4 months? I will be asking questions. Anyone reading this note there is no response to this review by 4 Seasons. Why not its all true? I have documented evidence. A Qualified Nurse could not even tell me what OBR meant. FINALLY MAKE SURE YOU REMOVE ALL JEWELERY AS MY MOTHERS WENT MISSING THE NIGHT SHE DIED AND THE POLICE WON'T INVESTIGATE IT BASED ON MERIT.
My family and I EXPERIENCED an awful time 4 seasons health care (who have removed my review and set their Google page for no reviews) and Grove House. You can read my review on The Stein Center, this is the Corporation that Grove House work together in the interests of the Council. Totally untrustworthy, bad management, very disorganised, no people skills, work with the local authorities before the family's, cannot control the residents from going into other residents rooms and taking things. Fabricate lies about visitors to try and prevent contact. Bully staff members. There has never been any evidence of any activity's. This really is not a place where you want to put your loved ones in their final years. In the 9 months my mother has been resident here her mobility has deteriorated to almost zero. In the 10th month she is now at end of life care. I have witnessed several assaults by resident to resident, assaults on members of staff where the staff member IMPOSED HER WILL then grabbed and twisted an item from a residents hand, the resident felt intimidated and lashed out. There have been two separate occasions of alcohol left out in the dining room and I witnessed a resident help themselves, I had to inform a member of staff. Residents left in wheelchairs for over 40 minutes after dinner. Residents lying in their own waste for 30 minutes. Dare I say it difficult residents drugged to keep them quiet. 4 outbreaks of diarrhoea closing the unit in the last 9 months, almost 2 months to plumb running water in the dining area after upgrading the worktops and units and the place has no Air Conditioning and is uncomfortably hot. No interaction by staff with residents ALL UNACCEPTABLE!!! Since experiencing this place I call for CCTV to be installed in every nursing home around the country. Having visited my poorly father in another part of the country. I have compared the two units, and now have serious concerns about the way Grove House is managed. BEWARE OF THE MANAGEMENT IN THIS ESTABLISHMENT THEY ARE INCOMPETENT AND UNTRUSTWORTHY. Do not put your loved ones in here. Finally after just 10months in this hellhole I am advised that my mother is now at end of life care?? they let my mother dehydrate and blamed it on a UTI that she had for 3-4 months? I will be asking questions. Anyone reading this note there is no response to this review by 4 Seasons. Why not its all true? I have documented evidence. A Qualified Nurse could not even tell me what OBR meant. FINALLY MAKE SURE YOU REMOVE ALL JEWELERY AS MY MOTHERS WENT MISSING THE NIGHT SHE DIED AND THE POLICE WON'T INVESTIGATE IT BASED ON MERIT.
Annie Fitzmaurice (02.09.2017 14:18)
This is a really lovely nursing home, my dad was looked after here with incredible kindness in his last year of life. The staff were so sweet to him and as well as caring for him, gave him such affection and friendship and were so tolerant of his quirks. They do their work with love and respect for the residents. We were able to visit at any time day or night which was helpful as I live far away so would stay nearby for a few days and would able to spend all day & evening with him if I liked. I always found all of the staff approachable and helpful whenever I had questions. Highly recommended.
This is a really lovely nursing home, my dad was looked after here with incredible kindness in his last year of life. The staff were so sweet to him and as well as caring for him, gave him such affection and friendship and were so tolerant of his quirks. They do their work with love and respect for the residents. We were able to visit at any time day or night which was helpful as I live far away so would stay nearby for a few days and would able to spend all day & evening with him if I liked. I always found all of the staff approachable and helpful whenever I had questions. Highly recommended.
Sam Jeffs (21.01.2017 00:42)
Aweful care home, do all you can to avoid here
Aweful care home, do all you can to avoid here
Yriaf Wons (04.11.2016 13:31)
Flipping Brilliant
Flipping Brilliant
