The Chelsea Gardener
| 125 Sydney Street, London |
5 oranları
4.40/10.00 |
|
+44 20 7352 5656 |
|
The Chelsea Gardener haritada
değerlendirme
Natalie Kirk (27.10.2017 21:10)
Nice selection of plants and pots but nothing much better than what you can get at most garden centres now. Plus, £47 for a common phalaenopsis hybrid orchid! Are you kidding me?? Sorry, but I would rather pay £5 and get mine from Homebase!
Nice selection of plants and pots but nothing much better than what you can get at most garden centres now. Plus, £47 for a common phalaenopsis hybrid orchid! Are you kidding me?? Sorry, but I would rather pay £5 and get mine from Homebase!
Lucy Wright (28.07.2017 18:04)
RUDE RUDE RUDE.
My partner has cancer and used their loo. The horrible staff came up to him and said "please flush the chain if you use the toilet" it was a number 1 and he is very environmentally minded. Plus - the toilet was disgusting!!
They charge £300 for a plant that is £50 elsewhere.
RUDE RUDE RUDE.
My partner has cancer and used their loo. The horrible staff came up to him and said "please flush the chain if you use the toilet" it was a number 1 and he is very environmentally minded. Plus - the toilet was disgusting!!
They charge £300 for a plant that is £50 elsewhere.
Davidwilliam Smith (21.07.2017 13:18)
My wife & I visited the Chelsea Gardener recently, we found all the staff extremely helpful. Everything we bought was as good as expected & the experience was delightful. The manager was especially helpful.
My wife & I visited the Chelsea Gardener recently, we found all the staff extremely helpful. Everything we bought was as good as expected & the experience was delightful. The manager was especially helpful.
Ali K (04.03.2017 18:11)
Awful experience. This shop is a scam. Never buy there. I spent over 600gbp and the plant (supposed to leave 1y+) died 4 days later as it was of bad quality and probably with a disease. Super rude and unhelpful staff. Neither a refund or replacement was agreed.
The manager Andrew Kyte should be disciplined and sacked. I am not surprised about the other negative reviews on the rudeness of the staff. Owner of the shop should do something about it as it seems to be a recurring thing.
You are better off buying plants in other neighbouring shops for less cheaper and of much better quality.
Awful experience. This shop is a scam. Never buy there. I spent over 600gbp and the plant (supposed to leave 1y+) died 4 days later as it was of bad quality and probably with a disease. Super rude and unhelpful staff. Neither a refund or replacement was agreed.
The manager Andrew Kyte should be disciplined and sacked. I am not surprised about the other negative reviews on the rudeness of the staff. Owner of the shop should do something about it as it seems to be a recurring thing.
You are better off buying plants in other neighbouring shops for less cheaper and of much better quality.
Nicholas (06.10.2016 17:25)
Horrible experience at this nursing. First, given the price the quality of the plants is not great. They have a pitifully and dismayingly (given the size of the space) low assortment of plants. The ones they do have often do not come in various sizes (for example they didn't even have basil as part of their herb selection). I knew the prices would be exorbitant but given the proximity to my home and my belief that the quality would be good I went. The place was crawling with staff none of whom showed any interest in helping customers. When one woman (apparently the co-manager) was nearby I tried to get get help with finding a plant that would fit a particular pot (no easy task given the low selection of attractive plants and sizes), but moreover no easy task due to her obvious reluctance to help a customer. As I was speaking to her she continued to tend some plants and once she finally decided it might be appropriate to help I had the feeling I was being rushed (and no there weren't other waiting customers). Instead of listening to the customer she would run around he store leaving me in bewilderment as it where or what she was doing. When I selected a plant (a succulent) and started to pot it into the pot I had brought (bought from this store years ago), she mentioned they had run out of the right soil (oh great) and ended up using something presumably not designed for succulents. I then bought two more pots and some herbs and when I was at the counter asked if they could please pot them (literally a 30 second job of placing the plant in the pot and pouring soil in - at least that is how fast the first woman took with the succulent and something they had last time I was there several years ago). The other co-manager (this time a man) interjected as the cashier was going to organise for this to be done that they don't normally do this. I expressed surprise that they had just done this for me for another plant and had also done it in the past, which then promoted him to say "oh well we can do it tomorrow". He was very arrogant and I honestly felt like leaving everything there and not paying. I said the other woman has just done it for me and it took 30 seconds and it's inconvenient for me to come back again given it can be done so quick. He absurdly insisted that they were too busy with customers to do it even though the store was practically empty and then strangely said it people were away for lunch (it was almost 3:00pm!!!). Then he looked me in the eye and said "I can't do it until tomorrow". Needless to say, I'll never buy another product from this place. If you want to be overcharged and treated poorly by maniacal people on power trips, all while not receiving (in my opinion) a decent selection of quality plants, this is your place. Really not the experience or quality one expects from a "premium" nursery. If I can give a small piece of advise to the owners, your management needs changing. The selection and quality could clearly be much better and moreover the rudeness and generally poor customer service of your "two managers" is appalling. Good luck to you.
Horrible experience at this nursing. First, given the price the quality of the plants is not great. They have a pitifully and dismayingly (given the size of the space) low assortment of plants. The ones they do have often do not come in various sizes (for example they didn't even have basil as part of their herb selection). I knew the prices would be exorbitant but given the proximity to my home and my belief that the quality would be good I went. The place was crawling with staff none of whom showed any interest in helping customers. When one woman (apparently the co-manager) was nearby I tried to get get help with finding a plant that would fit a particular pot (no easy task given the low selection of attractive plants and sizes), but moreover no easy task due to her obvious reluctance to help a customer. As I was speaking to her she continued to tend some plants and once she finally decided it might be appropriate to help I had the feeling I was being rushed (and no there weren't other waiting customers). Instead of listening to the customer she would run around he store leaving me in bewilderment as it where or what she was doing. When I selected a plant (a succulent) and started to pot it into the pot I had brought (bought from this store years ago), she mentioned they had run out of the right soil (oh great) and ended up using something presumably not designed for succulents. I then bought two more pots and some herbs and when I was at the counter asked if they could please pot them (literally a 30 second job of placing the plant in the pot and pouring soil in - at least that is how fast the first woman took with the succulent and something they had last time I was there several years ago). The other co-manager (this time a man) interjected as the cashier was going to organise for this to be done that they don't normally do this. I expressed surprise that they had just done this for me for another plant and had also done it in the past, which then promoted him to say "oh well we can do it tomorrow". He was very arrogant and I honestly felt like leaving everything there and not paying. I said the other woman has just done it for me and it took 30 seconds and it's inconvenient for me to come back again given it can be done so quick. He absurdly insisted that they were too busy with customers to do it even though the store was practically empty and then strangely said it people were away for lunch (it was almost 3:00pm!!!). Then he looked me in the eye and said "I can't do it until tomorrow". Needless to say, I'll never buy another product from this place. If you want to be overcharged and treated poorly by maniacal people on power trips, all while not receiving (in my opinion) a decent selection of quality plants, this is your place. Really not the experience or quality one expects from a "premium" nursery. If I can give a small piece of advise to the owners, your management needs changing. The selection and quality could clearly be much better and moreover the rudeness and generally poor customer service of your "two managers" is appalling. Good luck to you.
