Celia Hammond Animal Trust
| 233-235 Lewisham Way, London |
5 oranları
8.40/10.00 |
|
+44 20 8691 2100 |
|
Celia Hammond Animal Trust haritada
değerlendirme
NyaanTV (01.10.2017 16:39)
The ordeal the these people put my family and me through during the end of our cats life was utterly disgusting! After finding out from our regular vet that our beloved pet was sick with an unidentified mass in his abdomen we were referred to the Celia Hammond trust for a scan and potential operation. These people must have magic hands and some top notch clairvoyance , because not only did they not do the scan we asked for to identify how large and how many masses we were later told were tumors there were, but somehow they were able to tell my younger brother that our cat was not only leukemia free, but lymphoma free as well. These people cut open our cat BLIND, had a quick look about, and then discarded the mass that they could see WITHOUT testing it (the ONLY way to clear the lymph nodes for cancer). THIS WAS NOT IN THERE POLICY TO DO. When I came back to our regular vet for his post op check up, I was horrified to be informed that they had helped themselves to our money but only did half a job. What right did you people have to make us think for a short 4 weeks that we were in the clear??? They had told us that the operation was a success and gave no indication that if he survived there would be further implications. according to them an over the phone check up 3 days later was enough to make sure he was well. without testing the mass they removed these people were unqualified to tell us everything would be alright! you sold the youngest in my family a dream and now we have had to bury our family pet! had you people done your job, I can't say we would have had a different outcome but we may have been more emotionally prepared to handle needing to put him down. One thing I NEVER imagined I would have to see in my lifetime is the look on my younger brothers face as his heart broke, and the negligence of how this case was handled HEAVILY contributed to me witnessing just that. BUT IT DID NOT STOP THERE!!!
obviously after finding NEW TUMORS in our cat a mere 4 weeks after his operation we wanted answers, to know our options, and to know how much time we had left and if we could prolong his life. My mother and I decided we would make another follow up appointment at Celia Hammond for them to physically examine him. I hope the person in charge of the staffing for this foundation is ASHAMED of themselves because what we were met with was a disgusting veterinarian uninterested with doing her job. EVE TSOMPANIDOU IS NOT FIT TO BE IN A JOB ROLE THAT INVOLVES INTERACTING WITH PEOPLE!! after waiting half an hour for our appointment with my heart in my throat we are finally seen and as you would expect she asked how we were. Let me make clear, most people treat a vet like they do their doctor, you are there when something is wrong, we were also very confused as to why the tumors were back when we were told the operation was a success and the chance that they could come back was not at all discussed. my mum very politely replied that we wouldn't really be able to answer that until after the questions we had were answered. The change in this womans attitude was so vile I thought I was going to be sick! she immediately crossed her arms and took a step back from our cat! during the time it took to try and get clarity on what had and had not been done for our cat in his last visit I actually had to ASK her to examine him, during which she glared at me for an uncomfortably long time! She evaded questions she had the answers to as the notes were UP ON HER SCREEN, just in a short hand that no non vet would understand. She then very bluntly and coldly told us it was terminal. Not only was this the first time anyone had said this would be what could happen (if the operation went well) she seemed to know this without doing a proper examination. This woman was not only vile towards me but had the AUDACITY to speak down to my mother then say she would break the news to my brother OVER THE PHONE THAT HIS CAT WOULD DIE! ARE YOU INSANE!? People should shell out the extra money to go ANYWHERE else if they love their pets!
The ordeal the these people put my family and me through during the end of our cats life was utterly disgusting! After finding out from our regular vet that our beloved pet was sick with an unidentified mass in his abdomen we were referred to the Celia Hammond trust for a scan and potential operation. These people must have magic hands and some top notch clairvoyance , because not only did they not do the scan we asked for to identify how large and how many masses we were later told were tumors there were, but somehow they were able to tell my younger brother that our cat was not only leukemia free, but lymphoma free as well. These people cut open our cat BLIND, had a quick look about, and then discarded the mass that they could see WITHOUT testing it (the ONLY way to clear the lymph nodes for cancer). THIS WAS NOT IN THERE POLICY TO DO. When I came back to our regular vet for his post op check up, I was horrified to be informed that they had helped themselves to our money but only did half a job. What right did you people have to make us think for a short 4 weeks that we were in the clear??? They had told us that the operation was a success and gave no indication that if he survived there would be further implications. according to them an over the phone check up 3 days later was enough to make sure he was well. without testing the mass they removed these people were unqualified to tell us everything would be alright! you sold the youngest in my family a dream and now we have had to bury our family pet! had you people done your job, I can't say we would have had a different outcome but we may have been more emotionally prepared to handle needing to put him down. One thing I NEVER imagined I would have to see in my lifetime is the look on my younger brothers face as his heart broke, and the negligence of how this case was handled HEAVILY contributed to me witnessing just that. BUT IT DID NOT STOP THERE!!!
obviously after finding NEW TUMORS in our cat a mere 4 weeks after his operation we wanted answers, to know our options, and to know how much time we had left and if we could prolong his life. My mother and I decided we would make another follow up appointment at Celia Hammond for them to physically examine him. I hope the person in charge of the staffing for this foundation is ASHAMED of themselves because what we were met with was a disgusting veterinarian uninterested with doing her job. EVE TSOMPANIDOU IS NOT FIT TO BE IN A JOB ROLE THAT INVOLVES INTERACTING WITH PEOPLE!! after waiting half an hour for our appointment with my heart in my throat we are finally seen and as you would expect she asked how we were. Let me make clear, most people treat a vet like they do their doctor, you are there when something is wrong, we were also very confused as to why the tumors were back when we were told the operation was a success and the chance that they could come back was not at all discussed. my mum very politely replied that we wouldn't really be able to answer that until after the questions we had were answered. The change in this womans attitude was so vile I thought I was going to be sick! she immediately crossed her arms and took a step back from our cat! during the time it took to try and get clarity on what had and had not been done for our cat in his last visit I actually had to ASK her to examine him, during which she glared at me for an uncomfortably long time! She evaded questions she had the answers to as the notes were UP ON HER SCREEN, just in a short hand that no non vet would understand. She then very bluntly and coldly told us it was terminal. Not only was this the first time anyone had said this would be what could happen (if the operation went well) she seemed to know this without doing a proper examination. This woman was not only vile towards me but had the AUDACITY to speak down to my mother then say she would break the news to my brother OVER THE PHONE THAT HIS CAT WOULD DIE! ARE YOU INSANE!? People should shell out the extra money to go ANYWHERE else if they love their pets!
Jackie Springford (15.09.2017 11:24)
Very helpful and kind. We have a rescue cat from the Celia Hammond Lewisham Branch and they have been nothing but helpful and supportive. As new cat owners we have had to call numerous times with questions and they have been extremely helpful. I never feel like a nuisance and they give me time on the telephone.
Very helpful and kind. We have a rescue cat from the Celia Hammond Lewisham Branch and they have been nothing but helpful and supportive. As new cat owners we have had to call numerous times with questions and they have been extremely helpful. I never feel like a nuisance and they give me time on the telephone.
Angel Wright (13.09.2017 19:09)
Very happy with service here, they spaded my little rotty, small incision scar now healed is invisible, friendly staff and clean environment. Cheaply priced too. Amazing.
Very happy with service here, they spaded my little rotty, small incision scar now healed is invisible, friendly staff and clean environment. Cheaply priced too. Amazing.
Cormac Hall (09.09.2017 22:49)
Just adopted 2 lovely cats today, a mother and kitten. These guys really love their cats, they want the best for them and for that reason they are strict on how they home them. Visited on an open day, were shown around a few rooms and filled out a detailed form on my situation. A house visit was done 2 days later for about an hour and then we arranged to revisit Saturday afternoon to be see some matches they had. Could not speak more highly of the staff here, they were very nice and obviously the cats welfare is a priority for them. At battersea was left feeling like they were not as caring or pleased to see you so I'd definitely recommend Celia Hammond Trust for adopting a wee cat or 2.
Just adopted 2 lovely cats today, a mother and kitten. These guys really love their cats, they want the best for them and for that reason they are strict on how they home them. Visited on an open day, were shown around a few rooms and filled out a detailed form on my situation. A house visit was done 2 days later for about an hour and then we arranged to revisit Saturday afternoon to be see some matches they had. Could not speak more highly of the staff here, they were very nice and obviously the cats welfare is a priority for them. At battersea was left feeling like they were not as caring or pleased to see you so I'd definitely recommend Celia Hammond Trust for adopting a wee cat or 2.
Ima Londoner (10.04.2017 13:28)
Providing excellent help to all they can under enormous pressures. Celia Hammond help me take care of some feral cats. Over the last 4 years I have witnessed and come to understand the enormous strain they are under. I have nothing but my deep admiration and heartfelt thanks for everything they do and a lot of this is unseen. They are a charity and run on donations, if the money dwindles then so do the services they provide have to be cut. Saturdays are for re homing, they cant afford someone to work the till for selling treatments as well. They do provide vet care but only to neutered animals ...if owners insist on not neutering their pet, then that is why they say they cant help. The background work they do is unbelievable, and all down to tireless workers and volunteers. Everyone I have come across from the rescue team, office, vets, nurses, volunteers have been amazing and I am very grateful.
Providing excellent help to all they can under enormous pressures. Celia Hammond help me take care of some feral cats. Over the last 4 years I have witnessed and come to understand the enormous strain they are under. I have nothing but my deep admiration and heartfelt thanks for everything they do and a lot of this is unseen. They are a charity and run on donations, if the money dwindles then so do the services they provide have to be cut. Saturdays are for re homing, they cant afford someone to work the till for selling treatments as well. They do provide vet care but only to neutered animals ...if owners insist on not neutering their pet, then that is why they say they cant help. The background work they do is unbelievable, and all down to tireless workers and volunteers. Everyone I have come across from the rescue team, office, vets, nurses, volunteers have been amazing and I am very grateful.
