Sporstdirect Birmingham - Bullring
| Unit Msu 5 Levels 02/03 The New Bullring, Lower Temple Street, Birmingham |
5 oranları
4.40/10.00 |
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+44 344 332 5188 |
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Sporstdirect Birmingham - Bullring haritada
değerlendirme
Inesa Pūžaitė (19.11.2017 19:25)
They do not appreciate customers AT ALL! The lady did not give a great service, that needs to be given to all customers. She was waiting for 5 pm like a rescue. Finally we asked for shoes, that we were sure we going to buy as kid tried it on, but as it was 17:01 they could not take an order. Good luck in getting more than one 🌟
They do not appreciate customers AT ALL! The lady did not give a great service, that needs to be given to all customers. She was waiting for 5 pm like a rescue. Finally we asked for shoes, that we were sure we going to buy as kid tried it on, but as it was 17:01 they could not take an order. Good luck in getting more than one 🌟
Nelly S (16.11.2017 14:32)
Did some research online for sketchers shoes, liked a pair & thought as there is a Sportsdirect shop close to kids school, I will pick them up from store instead of ordering online.
Cost online for same shoe £30. Cost in store £47.99. Took them to the till and lady kept saying they are web exclusive when asked why is sports direct charging customers different price for same product. Showed her online that it does not say web exclusive so I am not taking that as a valid explanation. Then after speaking to two different people was put to the manager who offered price match and said we only price match if customers ask! I asked him why sports direct think it is ok to charge customers different prices online to store when it is not web exclusive or such then expect to give price match only to customers who ask! To my mind that is extremely unfair. So if I didn't ask I would be paying £17.99 more for the exact same shoe! That's what customer value must be to sports direct.
It gets worse lol. Manager agreed to price match BUT... company policy is you have to pay £4.99 for delivery charges you would have incurred if you ordered online & it was delivered to you! What!!!! But I am in the store physically purchasing this item, it is not delievered to me yet sports direct expect you to pay the delivery charge! I said to the manager (not mentioning any names) that this is unfair as you cannot charge for a service that you have not delievered. Manager said that is the policy we can't change it. Absolutely awful experience and absurd policy. Thanks alot sports direct. As a matter of principle i didn't purchase the product in store, i decided to pay online & have it delivered! I am not paying delivery charges for a product I picked off the store shelf!!!!
Did some research online for sketchers shoes, liked a pair & thought as there is a Sportsdirect shop close to kids school, I will pick them up from store instead of ordering online.
Cost online for same shoe £30. Cost in store £47.99. Took them to the till and lady kept saying they are web exclusive when asked why is sports direct charging customers different price for same product. Showed her online that it does not say web exclusive so I am not taking that as a valid explanation. Then after speaking to two different people was put to the manager who offered price match and said we only price match if customers ask! I asked him why sports direct think it is ok to charge customers different prices online to store when it is not web exclusive or such then expect to give price match only to customers who ask! To my mind that is extremely unfair. So if I didn't ask I would be paying £17.99 more for the exact same shoe! That's what customer value must be to sports direct.
It gets worse lol. Manager agreed to price match BUT... company policy is you have to pay £4.99 for delivery charges you would have incurred if you ordered online & it was delivered to you! What!!!! But I am in the store physically purchasing this item, it is not delievered to me yet sports direct expect you to pay the delivery charge! I said to the manager (not mentioning any names) that this is unfair as you cannot charge for a service that you have not delievered. Manager said that is the policy we can't change it. Absolutely awful experience and absurd policy. Thanks alot sports direct. As a matter of principle i didn't purchase the product in store, i decided to pay online & have it delivered! I am not paying delivery charges for a product I picked off the store shelf!!!!
Dhan S (05.11.2017 16:17)
Awful. I was waiting 30mins to see a pair of trainers only to wait another 30mins to buy them due to the extremely slow and frustrating staff.
Awful. I was waiting 30mins to see a pair of trainers only to wait another 30mins to buy them due to the extremely slow and frustrating staff.
Z S (30.10.2017 03:09)
Great sized store with excellent range of products. The prices on all items are hard to beat with continual heavy discount. The store is split on two levels so plenty of floor space and stock items. The store well laid out with different sections for footwear and also the clothing is organised according to type. Huge range of footwear covering everything from sports shoes, trainers and pretty much everything else. Pretty much all the sports wear, leisure items and various sports equipment such as tennis rackets, footballs etc. Service is not the best here, it can sometimes take 20 minutes to bring out a pair of footwear to try. The queue for payment of items is usually quite long and 20 minutes waiting to be served is not out of the question.
Great sized store with excellent range of products. The prices on all items are hard to beat with continual heavy discount. The store is split on two levels so plenty of floor space and stock items. The store well laid out with different sections for footwear and also the clothing is organised according to type. Huge range of footwear covering everything from sports shoes, trainers and pretty much everything else. Pretty much all the sports wear, leisure items and various sports equipment such as tennis rackets, footballs etc. Service is not the best here, it can sometimes take 20 minutes to bring out a pair of footwear to try. The queue for payment of items is usually quite long and 20 minutes waiting to be served is not out of the question.
ashley condron (04.10.2017 19:29)
Staff are awesome!
The dude on the Nike section "Jilani" is a legend. Mega helpful and full of good advise.
Staff are awesome!
The dude on the Nike section "Jilani" is a legend. Mega helpful and full of good advise.
