Companion Care Vets Tunbridge Wells
| Inside Pets at Home, Fountains Retail Park, Dowding Way, Royal Tunbridge Wells |
5 oranları
5.60/10.00 |
|
+44 1892 500050 |
|
Companion Care Vets Tunbridge Wells haritada
değerlendirme
JJ Smurf (22.05.2017 14:04)
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! £1000 in total to stitch an inch wound!
More recently, my other dog had a Urinary Tract Infection. I paid £100 for tests and was quoted a further £800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance'
I went to another vet where the same tests were carried out and antibiotics were given (for less than £100) and he's as right as rain.
I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance.
I've given it 2 stars because the reception staff are brilliant and caring.
Very disappointed with the care my 2 dogs have received here.
When one dog needed a wound stitched up, I don't believe the correct approach was taken. When it opened again just a few days later, I had to pay the same fee again! £1000 in total to stitch an inch wound!
More recently, my other dog had a Urinary Tract Infection. I paid £100 for tests and was quoted a further £800 for scans - antibiotics were NOT given as the vet didn't feel "it was appropriate" because of 'antibiotic resistance'
I went to another vet where the same tests were carried out and antibiotics were given (for less than £100) and he's as right as rain.
I've lost trust in the vets at Companion Care. It seems it has become normal to carry out unnecessary tests and treatments because the insurance companies will pay up. No thought is given to those without insurance.
I've given it 2 stars because the reception staff are brilliant and caring.
Andre Alex (14.12.2016 17:12)
This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet instead of vaccination examined the dog, found some allergic skin irritation and raised the bill to unaffordable FOUR TIMES the price. When we've refused the proposed treatment they issued us a bill for a consultation.
In vain we've tried to reason with them: “we did not asked for a consultation, nor we were told that it could be compulsory..” Eventually, insulted by a rude receptionist, we left the practice with NO VACCINATION DONE and with a consultation fee bill.
Later another vet practice suggested that the alleged skin irritation is not an issue – £6 anti-fungal shampoo will do.
This practice is a scam! Avoid! They build up your bills to enormous level by hidden charges and deceptions. We made an appointment for vaccination only (hooked on apparent last day deal). The vet instead of vaccination examined the dog, found some allergic skin irritation and raised the bill to unaffordable FOUR TIMES the price. When we've refused the proposed treatment they issued us a bill for a consultation.
In vain we've tried to reason with them: “we did not asked for a consultation, nor we were told that it could be compulsory..” Eventually, insulted by a rude receptionist, we left the practice with NO VACCINATION DONE and with a consultation fee bill.
Later another vet practice suggested that the alleged skin irritation is not an issue – £6 anti-fungal shampoo will do.
Jane Chippendale (29.11.2016 16:08)
I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other review I brought my dog in bleeding but I could not afford the bill?????? Heavens above why do you have an animal if you can not care for it???? Your dog deserves a better owner. It is not an independant vets job to pay for your shortcomings. As you mentioned here was emergency treatment given and pain control. !!! Do You realise that the vet in question was still in the office tirelessly working on my pet Timmy at 10.30 at night including the nurses AND reception staff!!! Many of you do not see what goes on behind the scenes, I did that night and I was amazed......the staff had not been home before ten all week and still they get up in the morning to attend. Shame on you who can not see the work involved in running a good practise!
To the owner who believes Greame is after money only???? Would you go to the shop buy lots of food and say my kids are hungry but I can not afford the bill....blame the shop for the family going hungry? Look at your own faults before belting others!
I am appauled by some of the reviews on here...number one!!! Commenting on a vets watch???? Sorry but you obviously can not recognise a real Rolex as I can assure this vet does not have a Rolex. Other review I brought my dog in bleeding but I could not afford the bill?????? Heavens above why do you have an animal if you can not care for it???? Your dog deserves a better owner. It is not an independant vets job to pay for your shortcomings. As you mentioned here was emergency treatment given and pain control. !!! Do You realise that the vet in question was still in the office tirelessly working on my pet Timmy at 10.30 at night including the nurses AND reception staff!!! Many of you do not see what goes on behind the scenes, I did that night and I was amazed......the staff had not been home before ten all week and still they get up in the morning to attend. Shame on you who can not see the work involved in running a good practise!
To the owner who believes Greame is after money only???? Would you go to the shop buy lots of food and say my kids are hungry but I can not afford the bill....blame the shop for the family going hungry? Look at your own faults before belting others!
Ana Clarke (29.07.2016 19:12)
Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill ourselves and paid £7 for our claim form to be sent to the insurance company. A week past and I have checked and the paperwork has not been completed and we are out of pocket with quite a consistent amount considering I am on maternity leave . I was hoping that in return the practice would be fair to us and sent the paperwork as a priority as we have paid the bill. I hope the situation to be sorted soon and a official apology will be sent soon. I am upset to be honest as I treat people with trust respect and fairness and I expect the same .
Our dog had an unfortunate accident, we have received the best treatment and the doctors and receptionist are nice and accommodating. We have trusted the practice and we have been fair paying the bill ourselves and paid £7 for our claim form to be sent to the insurance company. A week past and I have checked and the paperwork has not been completed and we are out of pocket with quite a consistent amount considering I am on maternity leave . I was hoping that in return the practice would be fair to us and sent the paperwork as a priority as we have paid the bill. I hope the situation to be sorted soon and a official apology will be sent soon. I am upset to be honest as I treat people with trust respect and fairness and I expect the same .
Sarah Bolton (24.03.2016 23:05)
I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above and beyond to provide my animals, my children, with the best possible care. He's one of only a few who are happy to lay on the floor and put my dogs at ease before they're even looked at. Can't rate him or his team highly enough.
I have had numerous animals over the years and several terrible vets only interested in what money they can make. I have followed Graeme all over the South of England because he has always gone above and beyond to provide my animals, my children, with the best possible care. He's one of only a few who are happy to lay on the floor and put my dogs at ease before they're even looked at. Can't rate him or his team highly enough.
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