Best Western Sovereign Hotel - Albany
| 1228 Western Avenue, Albany |
5 oranları
4.80/10.00 |
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+1 518-489-2981 |
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Best Western Sovereign Hotel - Albany haritada
değerlendirme
Nathan Elliott (26.10.2017 06:09)
We stayed two nights which totaled about $250 after taxes. Far too much for this place.
Our room was missing a telephone and TV remote. After telling the front desk the morning after check in, we didn't get either one before we checked out.
There was no extra toilet paper in the room. We had to go to the front desk to get another roll.
The key cards (both cards) took about 20 tries each time to get in the room.
Housekeeping "stole" $0.50 from me. I use the term loosely but it's pretty accurate. I had two quarters sitting on the desk when we left the room for a wedding our first full day. Housekeeping came in (we didn't have a sign to put on the door), did their duty, and grabbed the quarters. I don't know why they would assume we would tip them before check out, if at all.
We stayed two nights which totaled about $250 after taxes. Far too much for this place.
Our room was missing a telephone and TV remote. After telling the front desk the morning after check in, we didn't get either one before we checked out.
There was no extra toilet paper in the room. We had to go to the front desk to get another roll.
The key cards (both cards) took about 20 tries each time to get in the room.
Housekeeping "stole" $0.50 from me. I use the term loosely but it's pretty accurate. I had two quarters sitting on the desk when we left the room for a wedding our first full day. Housekeeping came in (we didn't have a sign to put on the door), did their duty, and grabbed the quarters. I don't know why they would assume we would tip them before check out, if at all.
TP HB (26.09.2017 15:33)
Definitely not a 3 1/2 Star hotel, more like a 2 Star motel. The staff is friendly when they can be found. The TV was nice & I don't consider vending machines an amenity. Very old & dirty carpet everywhere & definitely a musty smell. Repairs are definitely needed everywhere: chipped paint, old furniture, brown shower water, make shift toilet cover, blood stained linen 👀. The cleanliness is very suspect. And we asked for washcloths the day prior & the following morning were brought moldy ones 😐. Continental breakfast is not worth the price.
Definitely not a 3 1/2 Star hotel, more like a 2 Star motel. The staff is friendly when they can be found. The TV was nice & I don't consider vending machines an amenity. Very old & dirty carpet everywhere & definitely a musty smell. Repairs are definitely needed everywhere: chipped paint, old furniture, brown shower water, make shift toilet cover, blood stained linen 👀. The cleanliness is very suspect. And we asked for washcloths the day prior & the following morning were brought moldy ones 😐. Continental breakfast is not worth the price.
Eric Neuer (22.09.2017 01:43)
I like this hotel because of the staff. They are attentive and friendly every time I go there. It's a bit old and showing it's age, but it is clean and well maintained so there is a lot of good there. I will still use this place, as it is a little less money than some of the others and I been coming here for a long time. Usually before an early a.m. Operation or a late night flight in to the area. No food around after 12am though. Some order in place but the rest of the area folds up and goes away. I had to drive 6 miles to a Denny's to get something. I mean for Albany area, next to a university campus, the area was without even a pizza place.
I like this hotel because of the staff. They are attentive and friendly every time I go there. It's a bit old and showing it's age, but it is clean and well maintained so there is a lot of good there. I will still use this place, as it is a little less money than some of the others and I been coming here for a long time. Usually before an early a.m. Operation or a late night flight in to the area. No food around after 12am though. Some order in place but the rest of the area folds up and goes away. I had to drive 6 miles to a Denny's to get something. I mean for Albany area, next to a university campus, the area was without even a pizza place.
Ben Stewart (16.09.2017 10:13)
Excellent location, and rooms are reasonably priced. I feel my King room smelled fresh and was very clean, despite the negative reviews. I especially appreciated the friendliness of the staff and the vibe of the hotel in general. It actually feels like a boutique hotel with its surroundings at night. Give it a go. I don't think you'll be disappointed. Yes, other reviews say its outdated, but I found the accomodations to be a couple notches above Day and a notch below Holiday.
Excellent location, and rooms are reasonably priced. I feel my King room smelled fresh and was very clean, despite the negative reviews. I especially appreciated the friendliness of the staff and the vibe of the hotel in general. It actually feels like a boutique hotel with its surroundings at night. Give it a go. I don't think you'll be disappointed. Yes, other reviews say its outdated, but I found the accomodations to be a couple notches above Day and a notch below Holiday.
Lesa Pratt (24.07.2017 18:04)
We stayed at this hotel last summer and had an excellent experience but this summer, our experience was not so pleasant. Our room needed repairs and the door to the stairs was not functional. If there had ever been a fire, we would have been unable to exit via the closest exit. There was not a functional security lock on our door and the tank lid to our toilet had a big crack in it and did not even fit the toilet tank. When flushing the toilet, you had to be very careful and lift the broken tank cover and be careful not to get cut by the broken glass. Also the maid service was sub-par. The third night we returned to our room and the bathroom had not even been cleaned. They had left fresh towels but not removed the dirty towels from the bathroom door or washed the tub/shower which still had shampoo residue all over it and never replenished the toilet paper and I had to go to the front desk and get toilet paper as our room had none. That being said, the front desk people were awesome and very efficient. Checking in and out was incredible smooth and fast.
We stayed at this hotel last summer and had an excellent experience but this summer, our experience was not so pleasant. Our room needed repairs and the door to the stairs was not functional. If there had ever been a fire, we would have been unable to exit via the closest exit. There was not a functional security lock on our door and the tank lid to our toilet had a big crack in it and did not even fit the toilet tank. When flushing the toilet, you had to be very careful and lift the broken tank cover and be careful not to get cut by the broken glass. Also the maid service was sub-par. The third night we returned to our room and the bathroom had not even been cleaned. They had left fresh towels but not removed the dirty towels from the bathroom door or washed the tub/shower which still had shampoo residue all over it and never replenished the toilet paper and I had to go to the front desk and get toilet paper as our room had none. That being said, the front desk people were awesome and very efficient. Checking in and out was incredible smooth and fast.
