UNM Comprehensive Cancer Center

Susan Meyers (18.10.2017 22:16)
this is without a doubt the most poorly run cancer center i have been to. it is impossible to get through to the doctors. it is impossible to access the patient portal. follow up appointments are not conveyed to the patient. there appears to be no physician or assistant to see the patient when the primary physician is making "rounds" at the hospital. so there fore the patient must wait longer than necessary for follow up care. this is absolutely unacceptable in an institution claiming to be "first rate". perhaps for a second world country. my question is this WHY DON'T THEY HAVE A DECENT ADMINISTRATOR WHO CAN SET UP A SYSTEM THAT BENEFITS PATIENTS AND DOCTORS? WHY ISN'T THE PATIENT PORTAL AVAILABLE? THERE ARE PLENTY OF EXAMPLES OF HOSPITALS THAT WORK EFFICIENTLY AND WELL.

Sherry Galloway (04.08.2017 20:40)
Sadly, there is poor communication between departments, so you have to call several times to get lab and/or radiology orders. Although we have not experienced long waits, our oncologist allots 15 minutes for an appointment and rushes in, is often terse and dismissive, even disrespectful. If we call with a question, we have to speak to an operator, then a triage nurse, then an office nurse, and then wait for a doctor response, which we may, or may not, receive. I fear for my husband and although we would find it physically and financially difficult, may have to relocate to get better and more personalized care.

Nicholas F (22.08.2016 17:09)
Come here and be prepared to wait. We've often shown up on-time or early for an appointment and waited 30+ minutes past the appointment time, even at 7am. What used to take 3 hours at another clinic now takes 7 hours at UNM cancer center. The staff are incredibly inefficient and SLOW. The service is very impersonal; Instead, the staff appear to rely on their fancy computer system and coded wrist bands to tell them /what/ you are and /what/ you need, not /who/ you are and how they can /care/ for you. We've been called to come in, then the front desk had no record that we were supposed to be there. You'll get routed to different desks on different floors and wait at least 15 minutes upon each move. The quality of treatment seems to be comparable to what you would receive at other centers.

Carolyn Goertz (18.08.2016 20:33)
They are an amazing group of people. Dr.Dayeo is my grandmothers doctor and she is absolutely wonderful. From the start in 2012 my grandmother was diagnosed with stage 2 breast cancer in her left breast. Dr. Dayeo did not give her an option to wallow about it. She said she was going to get it now and set her a date. I appreciate her so much for doing what she did. Sadly it came back even worse and she is still doing her gosh dang best to keep it at bay.

Karen Lucero (01.02.2016 19:57)
I developed breast cancer in 2013, had surgery, chemo, radiation and continue to have aftercare with this center. I have had nothing but great treatment and great doctors, I know everyone has a different experience but this is one of the leading research cancer centers besides Stanford in California and UNM is always finding new ways to help their patients. Don't give up on this cancer clinic, if you are not having a good experience with one doctor, get another one. As for time spent waiting to be seen, yes, they are usually always behind, never expect to be seen on time, schedule your appointments so that your day is dedicated to the clinic only. When I go there I know it is an all day process or most of the day anyway. Good luck to all of you who are going through this time in your life.

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