Panera Bread

1409 North Collins Street, Arlington
5 oranları
4.80/10.00
+1 817-548-8726

Panera Bread haritada

değerlendirme

Jessica Adams (05.10.2017 03:01)
I ordered my lunch online and opted for delivery from this location. My initial online ordering experiences have been good, but the past few times, I have had horrible experiences with online ordering. Today was the final straw. I placed my online order. After I had placed my order, my co-worker placed a separate order. I waited an hour and a half before contacting the store to inquire about my order. By this time, my co-worker (who ordered after me) had received her order, and I had not even been notified that mine had left the store. I contacted the store and was told that it was completed but not yet out for delivery. Two hours after placing my order it was finally delivered. To my surprise, the flatbread sandwich I had ordered was burnt on the ends and had very little substance. I have attached a picture of the BBQ Chicken flatbread that I received. I am extremely disappointed, and will NO longer be a loyal customer after my experience today.
Mercede Kuykendall (03.09.2017 22:33)
The food is awesome!!! The manager Brianna made sure everything came out quickly and was prepared to the T. The store was clean even the bathroom. The place was packed. Inside and outside. The customer service received from the entire staff was extremely dependable. Everyone made sure you were ok and had everything you could think of taken care of. Fast service. Beautiful day!! Can't wait to come back.
Lauren Douglas (29.08.2017 19:49)
Food alone, is awesome. I always try something different, and I'm very rarely disappointed with the flavors. The caramel frap is awesome. The lemonade is great. The black bean soup is good. The salads are fresh and taste great. The bread and pastries are just sooo yummy! I come here to study for school on my laptop.
The employees are the only problem. Rude, often don't clean tables, loud and obnoxious at times. I've come in to sit at a table and literally every table is dirty and the employees are just standing around the window where they run food. It wasn't even busy at all at the moment! There was no food to run, so they were just chatting with the food preps. I had to clean my own table! I had to take trash and plates away, wipe the table off, and then I was able to sit down

Food-great
Service-needs improvement

Edit: came here for breakfast with my friends last weekend, they all wanted to try it. I waited 20 minutes for my iced coffee after paying and receiving my muffin, another 8 minutes for them to refill the half and half. Out of granola. Espresso machine not working, so no lattes. My friend wanted a parfait with granola, she asked for a discount since she doesn't even get the granola, they said no. My friends bagel sandwich was burnt black on the whole inside of the bagel. They said we'd have to pay for a new one.
So disappointing! The Panera is S Cooper is the only one worth going to.
Tom Casolaro (28.08.2017 02:56)
Food is fresh, tasty, and healthly with many menu options usually made to order. Combo (pick 2) allows you to enjoy a choice of sandwiches, salads, or soups. Service varies widely from exceptionally attentive to poor. Convenient location and Rapid Pick-up, Kiosk or online/app ordering is a huge benefit. Parking lot is fairly small and not well marked. Overall, good place for quick meals, business meetings or students looking for a place to chill while hitting the books (and using complimentary Wifi). Limited outdoors seating. Good place.
Don Proctor (28.07.2017 18:02)
Worst experience ever. I walk in to the Panera Bread on N Collins in N Arlington and waited nearly 5 minutes for someone to take my order. I was there to get breakfast for my office this morning. There were several workers around the register and not one of them greeted me, or said they would help in a minute. I finally said "can someone take my order?" and all I got was "can't you see I'm busy doing something? I will help you when I'm done". I was blown away by her response and attitude. When I spoke to the manager, her attitude wasn't any better and was dismissive. I left without ordering and went somewhere else. I will never go to a Panera Bread again.

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