Sonic Drive-In
| 1187 Knox Avenue, North Augusta |
5 oranları
4.80/10.00 |
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+1 803-279-9779 |
|
Sonic Drive-In haritada
değerlendirme
Snarkrifice (10.11.2017 00:07)
TL;DR - When I place an order and request something, especially something like "no jalapeños", I expect my order to be accurate at least most of the time, especially if it's been read back to me twice - and I think that's a fair expectation.
I used to visit this Sonic location on a regular, almost daily, basis - and now, after my first visit in about two months, I'm sorry to say that it will be my last. I ordered a Supersonic burrito with no jalapeños and some popcorn chicken with the sweet sesame sauce. Granted, this is a bit off the norm for them and is a special order, but it was read back to me by the order-taker, who seemed a bit distracted, but everything was displayed on the screen perfectly once all was said and done.
When my order was brought to me, the carhop read it back perfectly, with the exception of the sauce as it was a special item that I don't believe is actually in their system as yet. However, he had the right of the order, and told me everything on the ticket perfectly. So I was dismayed to find that my burrito was full of jalapeños - over half a dozen slices, in fact - and the sauce was some other spicy concoction that was also not what I'd requested.
Wrong orders happen - I understand that, and I'm sympathetic to it. Where I have a problem is that the past 6 or 7 times I've visited this location, it's gotten worse, to the point that the order being wrong has become the norm. They used to be on the ball - I don't know what's happened, and yes, they may exhibit great customer service skills in making incorrect orders right in the end - but this is unacceptable. It's inefficient and so incredibly wasteful - not just in terms of the food and the time on both business and customer sides, but it's completely unnecessary. Now, I look on here, and I see multiple reviews saying exactly the same thing - they can't get a single order right.
Well, I don't know what their problem is now, but I give up on this location. I'll go to the one at the Edgefield exit instead.
TL;DR - When I place an order and request something, especially something like "no jalapeños", I expect my order to be accurate at least most of the time, especially if it's been read back to me twice - and I think that's a fair expectation.
I used to visit this Sonic location on a regular, almost daily, basis - and now, after my first visit in about two months, I'm sorry to say that it will be my last. I ordered a Supersonic burrito with no jalapeños and some popcorn chicken with the sweet sesame sauce. Granted, this is a bit off the norm for them and is a special order, but it was read back to me by the order-taker, who seemed a bit distracted, but everything was displayed on the screen perfectly once all was said and done.
When my order was brought to me, the carhop read it back perfectly, with the exception of the sauce as it was a special item that I don't believe is actually in their system as yet. However, he had the right of the order, and told me everything on the ticket perfectly. So I was dismayed to find that my burrito was full of jalapeños - over half a dozen slices, in fact - and the sauce was some other spicy concoction that was also not what I'd requested.
Wrong orders happen - I understand that, and I'm sympathetic to it. Where I have a problem is that the past 6 or 7 times I've visited this location, it's gotten worse, to the point that the order being wrong has become the norm. They used to be on the ball - I don't know what's happened, and yes, they may exhibit great customer service skills in making incorrect orders right in the end - but this is unacceptable. It's inefficient and so incredibly wasteful - not just in terms of the food and the time on both business and customer sides, but it's completely unnecessary. Now, I look on here, and I see multiple reviews saying exactly the same thing - they can't get a single order right.
Well, I don't know what their problem is now, but I give up on this location. I'll go to the one at the Edgefield exit instead.
John Hopkins (30.10.2017 00:49)
Incredibly friendly staff but always check your food first before you leave. They will almost always get something wrong.
Incredibly friendly staff but always check your food first before you leave. They will almost always get something wrong.
Jonathan Harper (27.09.2017 05:38)
I like Sonic's in general. This location has friendly staff, I would estimate waiting times to be middle of the road, definitely not fast but not horribly slow. The reason I don't rate them higher is their lack of ability when it comes to bringing you what you order. Make sure you check your order, my experience shows about 60-70% chance they make your food wrong.
I like Sonic's in general. This location has friendly staff, I would estimate waiting times to be middle of the road, definitely not fast but not horribly slow. The reason I don't rate them higher is their lack of ability when it comes to bringing you what you order. Make sure you check your order, my experience shows about 60-70% chance they make your food wrong.
Teesha Cheri (14.05.2017 20:52)
The lady Alyssa was so sweet! I had a simple mishap with my slushee and she was so helpful and very professional. I know this location picks up volume during certain times but I really see improvement. Also love how they have people to come check on you while you're eating.
The lady Alyssa was so sweet! I had a simple mishap with my slushee and she was so helpful and very professional. I know this location picks up volume during certain times but I really see improvement. Also love how they have people to come check on you while you're eating.
Derek Worth (06.04.2017 16:39)
First, I love sonic food. Unfortunately this sonic is just horrible. Often have very long wait times when there is hardly any other vehicles around and I have not been there once yet where they have not messed up my order somehow. Seriously everything something is missing or made wrong. Missing tots or asked for a plain sandwich and they put everything on it. I don't like complaining but they've messed up 5 orders in a row. Done going to this sonic.
First, I love sonic food. Unfortunately this sonic is just horrible. Often have very long wait times when there is hardly any other vehicles around and I have not been there once yet where they have not messed up my order somehow. Seriously everything something is missing or made wrong. Missing tots or asked for a plain sandwich and they put everything on it. I don't like complaining but they've messed up 5 orders in a row. Done going to this sonic.
bilgilendirici malzemeler - Augusta, GE
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
fotoğraf Galerisi
Amerika Birleşik Devletleri (ABD), Augusta, GE
