Popeyes Louisiana Kitchen
| 3652 Bee Cave Road, West Lake Hills |
5 oranları
4.40/10.00 |
|
+1 512-328-3914 |
|
Popeyes Louisiana Kitchen haritada
değerlendirme
Mi Wo (16.09.2017 05:23)
My friend and I attempted to go through the drive-thru but gave up and went in after they were unresponsive for over a minute.
We parked, went in and ordered two spicy tender meals. The cashier didn't give us a receipt. After about 5 minutes into waiting, the cashier came out from the back to ask us what our sides were again and we let her know. No big deal, it happens.
About 10 minutes in, they put out an order for a person an order ahead of us, but they forgot the main entree for one of his meals, so he inquired about it. The employees gave him attitude, but told him they'd work on it, so he went back to his table. After he started walking back, they began mocking him and using vulgarities to talk about him loudly. After this, the customer got up and asked for his money back. The employees pretended they didn't understand English for about a minute, then switched to acting like they did not know how to process a refund. To be fair, it may have been harder since they weren't giving out receipts. He eventually gets his money back and leaves. The employees continue to mock the customer that left loudly in Spanish.
15 or so minutes in, the cashier comes out and asks us what sort of tenders we ordered with attitude, as if we had messed up our orders. We let her know we ordered spicy. She goes back and we hear one of the cooks say they don't have spicy after she tells them, so we thought they were cooking more.
After 20~25 minutes into waiting for a to go order patiently, we get our orders yelled out by what we ordered only. They didn't want to give us dipping sauces. Our tenders ended up being regular, not spicy, and they were extremely dry. Our rice was dry, probably because it was prepped at the time written on the container, hours prior to us receiving our food this evening.
Rude, unprofessional employees aside, the food quality at this location will ensure I never return.
My friend and I attempted to go through the drive-thru but gave up and went in after they were unresponsive for over a minute.
We parked, went in and ordered two spicy tender meals. The cashier didn't give us a receipt. After about 5 minutes into waiting, the cashier came out from the back to ask us what our sides were again and we let her know. No big deal, it happens.
About 10 minutes in, they put out an order for a person an order ahead of us, but they forgot the main entree for one of his meals, so he inquired about it. The employees gave him attitude, but told him they'd work on it, so he went back to his table. After he started walking back, they began mocking him and using vulgarities to talk about him loudly. After this, the customer got up and asked for his money back. The employees pretended they didn't understand English for about a minute, then switched to acting like they did not know how to process a refund. To be fair, it may have been harder since they weren't giving out receipts. He eventually gets his money back and leaves. The employees continue to mock the customer that left loudly in Spanish.
15 or so minutes in, the cashier comes out and asks us what sort of tenders we ordered with attitude, as if we had messed up our orders. We let her know we ordered spicy. She goes back and we hear one of the cooks say they don't have spicy after she tells them, so we thought they were cooking more.
After 20~25 minutes into waiting for a to go order patiently, we get our orders yelled out by what we ordered only. They didn't want to give us dipping sauces. Our tenders ended up being regular, not spicy, and they were extremely dry. Our rice was dry, probably because it was prepped at the time written on the container, hours prior to us receiving our food this evening.
Rude, unprofessional employees aside, the food quality at this location will ensure I never return.
Cam Smoov (08.09.2017 16:35)
I'm from Louisiana. I grew up next to one of the ONLY Popeye's buffets in the United States. THIS location is the cheese. Purrrriod.
I'm from Louisiana. I grew up next to one of the ONLY Popeye's buffets in the United States. THIS location is the cheese. Purrrriod.
Michael Rendon (07.09.2017 17:11)
Service, staff, cleanliness, food .... all a big disappointment.
Service, staff, cleanliness, food .... all a big disappointment.
Big Poppa (18.06.2017 03:04)
Me: why is it so hot in here?
Cashier: its always like this.
Me: why???
Cashier: a/c is out.
That sucked. I was looking forward to escaping from the blistering heat outside.
Service was good. Restaurant was clean. Food was good but the great was kind of dry (even though they pulled it from the back where the fresher chicken was)
Me: why is it so hot in here?
Cashier: its always like this.
Me: why???
Cashier: a/c is out.
That sucked. I was looking forward to escaping from the blistering heat outside.
Service was good. Restaurant was clean. Food was good but the great was kind of dry (even though they pulled it from the back where the fresher chicken was)
Jim Reinhart (16.06.2017 18:57)
Wow, this place has hit rock bottom. A fan of Popeyes and a customer of this location since it opened but will never go back. Service and food quality both have been dropping consistently but it is now intolerable. Rude, indifferent employees, cold, shriveled, nasty chicken and a pre-disposition to cheat the customer. How does a 12 piece family dinner come with 4 desiccated wings as well as two unidentifiable 'mystery' chunks? The 'fresh' popcorn shrimp, says the smirking counter guy, was cold to the touch. Called out the manager who was too busy with personal phone calls to bother.
Worst ever. Not again.
Wow, this place has hit rock bottom. A fan of Popeyes and a customer of this location since it opened but will never go back. Service and food quality both have been dropping consistently but it is now intolerable. Rude, indifferent employees, cold, shriveled, nasty chicken and a pre-disposition to cheat the customer. How does a 12 piece family dinner come with 4 desiccated wings as well as two unidentifiable 'mystery' chunks? The 'fresh' popcorn shrimp, says the smirking counter guy, was cold to the touch. Called out the manager who was too busy with personal phone calls to bother.
Worst ever. Not again.
bilgilendirici malzemeler - Austin, TX
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Austin, TX
