VacationCake LLC

Shannon John (21.09.2016 05:24)
Our reservation was cancelled three weeks out without any notice, other than an automated email telling my money had been refunded. I had to call all available numbers until I finally reached a manager who told me the property owners had for some reason changed their minds and that they were no longer renting the property, effective immediately, including our reservation in October. During ACL weekend. That I booked in April. The second payment was due today and suddenly there was an issue. The rental is still listed on VRBO where I found it originally and all dates are alive and well still, other than the weekend we booked. The lack of professionalism and utter ambiguity on the manager's side was shocking. He absolutely did not care that my family now has nowhere to stay for our out of town wedding in Austin. Update your online listing. Call a customer when there's an issue. Try to sound even remotely empathetic. Find a better business practice that serves your customers and protects them from this nonsense.

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