Applebee's
| 5908 18th Street East, Ellenton |
5 oranları
5.60/10.00 |
|
+1 941-722-7100 |
|
Applebee's haritada
değerlendirme
Jonathan Allen (23.10.2017 00:54)
Food is almost always good. Service is almost always... sub-par. Every once in awhile we will get an awesome server and it makes it so much better.
Food is almost always good. Service is almost always... sub-par. Every once in awhile we will get an awesome server and it makes it so much better.
C. Kerns (16.10.2017 04:41)
One of my Mom's favorites, but not this day.
After seated by a disinterested hostess on Sunday 10/7 @ 12:40, we were continually passed over by no less than four servers passing us multiple times. There were three parties on our half of the dining room when we sat. We watched three groups in the next 10+ minutes be sat and receive drinks (1 couple received food!). We thought that the tall, thin, huge-haired female server would help as soon she had a chance, (because she appeared to be having difficulty with the group in the next booth) but she walked past no less than three times without anything in her hands (and 5 or 6 times total). The last two times we had our light on calling for assistance - just so hard to believe she didn't see us. In my mind, she just didn't think we were her responsibility. My Mom, who is 87 and generally not aware or concerned with such things, was upset enough to want to leave one of her favorite places and even made sure that the hostess knew we were leaving because no one would pay us any attention for whatever reason. (You'll have to trust me when I say she said it without malice. We're talking the quintessential, coming from church, little-old-lady sweetness. My Mom, yes I'm biased, but you couldn't find anyone who would disagree.) I've spent too long in customer service to know that mistakes are made and circumstances are not always what they seem, particularly in the restaurant world, BUT I am taking my time to write this because I heard the very same hostess who seemed put out when we asked for one of the many open booths for my mother, make a cattish type comment to the group she went on to seat after listening to my mother tell her that she had been ignored.
Where was the manager on duty? If one was present then they sure aren't respected by their staff. Unfortunately we will be back. Mom has a favorite server there that has Sundays off. Pretty sure we won't be back on Sunday.
One of my Mom's favorites, but not this day.
After seated by a disinterested hostess on Sunday 10/7 @ 12:40, we were continually passed over by no less than four servers passing us multiple times. There were three parties on our half of the dining room when we sat. We watched three groups in the next 10+ minutes be sat and receive drinks (1 couple received food!). We thought that the tall, thin, huge-haired female server would help as soon she had a chance, (because she appeared to be having difficulty with the group in the next booth) but she walked past no less than three times without anything in her hands (and 5 or 6 times total). The last two times we had our light on calling for assistance - just so hard to believe she didn't see us. In my mind, she just didn't think we were her responsibility. My Mom, who is 87 and generally not aware or concerned with such things, was upset enough to want to leave one of her favorite places and even made sure that the hostess knew we were leaving because no one would pay us any attention for whatever reason. (You'll have to trust me when I say she said it without malice. We're talking the quintessential, coming from church, little-old-lady sweetness. My Mom, yes I'm biased, but you couldn't find anyone who would disagree.) I've spent too long in customer service to know that mistakes are made and circumstances are not always what they seem, particularly in the restaurant world, BUT I am taking my time to write this because I heard the very same hostess who seemed put out when we asked for one of the many open booths for my mother, make a cattish type comment to the group she went on to seat after listening to my mother tell her that she had been ignored.
Where was the manager on duty? If one was present then they sure aren't respected by their staff. Unfortunately we will be back. Mom has a favorite server there that has Sundays off. Pretty sure we won't be back on Sunday.
Melissa Smith (24.09.2017 04:10)
I use to work at an Applebees so I understand the system. So my husband and I plus our 3 small kids went to eat. Walked in, nobody acknowledged us for at least 5 minutes, only down side to our night. We were finally greeted, and sat. Our server was kind, and quick. Abraham was friendly and had out kids meals out with our appetizers. He was attentive and checked up on us frequently. As a server, I appreciate the warm friendly service he provided. Food was good but it's Applebees, I don't expect a 5 start experience, just a welcome environment. He was great 👌
I use to work at an Applebees so I understand the system. So my husband and I plus our 3 small kids went to eat. Walked in, nobody acknowledged us for at least 5 minutes, only down side to our night. We were finally greeted, and sat. Our server was kind, and quick. Abraham was friendly and had out kids meals out with our appetizers. He was attentive and checked up on us frequently. As a server, I appreciate the warm friendly service he provided. Food was good but it's Applebees, I don't expect a 5 start experience, just a welcome environment. He was great 👌
Sara Parmenter (01.08.2017 02:38)
Not very impressed this trip. Was greeted at the door by a young lady who appeared less then excited to be there. The margarita I ordered arrived only after reminding our waitress about me ordering the drink and tasted of just mix, so much that I could not finish drinking them. My steakhouse salad had perfectly cooked steak, but the small amount of steak and actual salad was a bit discouraging for the price. The waitress was nice, but seemed like she wanted us moved very quickly. I understand that, but the place was not by any means busy so it would have been nice to feel that way.
Not very impressed this trip. Was greeted at the door by a young lady who appeared less then excited to be there. The margarita I ordered arrived only after reminding our waitress about me ordering the drink and tasted of just mix, so much that I could not finish drinking them. My steakhouse salad had perfectly cooked steak, but the small amount of steak and actual salad was a bit discouraging for the price. The waitress was nice, but seemed like she wanted us moved very quickly. I understand that, but the place was not by any means busy so it would have been nice to feel that way.
Noah Moore (23.07.2017 08:16)
just wanted to tell you guys how great my service was! The last time I was in there I was not impressed and the service was horrible, but I decided to give it another chance. Our waitress Juliana B. was absolutely amazing. She made that one on one conversation and actually made our experience personal. She even at one point sat with us (just for a split 30 sec) and asked why we were laughing because she wanted to laugh too. She was really great and highly recommend! Way to go Juliana ! You deserve the best! Tip her good!
just wanted to tell you guys how great my service was! The last time I was in there I was not impressed and the service was horrible, but I decided to give it another chance. Our waitress Juliana B. was absolutely amazing. She made that one on one conversation and actually made our experience personal. She even at one point sat with us (just for a split 30 sec) and asked why we were laughing because she wanted to laugh too. She was really great and highly recommend! Way to go Juliana ! You deserve the best! Tip her good!
bilgilendirici malzemeler - Bradenton, FL
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Bradenton, FL
