Bank of America Financial Center

Cc Friedheim (01.11.2016 16:15)
One teller open at 10 in the morning more than 4 people waiting for a long time. A greeter who reminded me that only 4 people were waiting who walked around but could not help. I went to get change - way too long a wait.

Greg Dixon (16.07.2016 00:04)
On July 15th 2016 at 3:50pm, my girlfriend, and I came to this branch to close her account. She first stood in line for 20 minutes only to be told by the ONE TELLER (with 10+ people in line) that she needed to have a seat and someone would be right with her. A woman walked in sat down in the same red chairs as us and within 5 minutes was greeted, and whisked to the back. Another 40 minutes elapsed before someone even made eye contact with us and mouthed "I'll be right with you.", another 15 minutes went by before my girlfriend was allowed to close her account.

I understand the bank really doesn't want to hurry to have someone withdraw their money and close their account, but this type of customer service (/s) is not uncommon for Bank of America. Having banked with them myself from 2005-2009 I dealt with such fun as:
Depositing 1,000 dollars in cash (instant deposit) only to go and try to withdraw money from an ATM later and be told no funds were available.

Or trying to get a temporary bank card because their machine ate mine on three different occasions, and waiting over an hour each time.

Or switching the times of when transactions were/or cleared to allow for overdraft fees, and charging three overdraft fees within an hour.

My advice is to anyone thinking of using Bank of America is to go to a local federal credit union.

Debi Hartel (29.03.2016 01:17)
If you want a responsive Personal Banker go to Caitlin Bell. I went in to set up view only access for our accountant. The "business banker" gave me a blank look and told me to go to the website. As I was only in town for a week to help get the business up and running I was a bit frustrated that I would need to go back to where I was staying to get this done. Fortunately when I complained I was directed to Caitlin Bell who invited me into her office, called the service center with me, and helped me get it done. I had my kindle with me, Caitlin said hey if you have personal hot spot on your phone we can go online and get this done on your kindle. And so I did, right at her desk, with her help. Yes, it's true I did need to go to the website like the business banker said BUT Caitlin went the extra mile to help. So, my 5 star rating is for Caitlin Bell. I think it is the BOA system of how they do things that causes so many people to feel poorly about the service. People in Chicago feel the same way. You just have to find that person in the branch that truly cares.

Cory Jarrett (15.09.2015 19:31)
Knuckleheads..... service is ridiculously slow. I stopped by 3 different times to set the pin number on my new debit card (which was issued because of a BoA security breach) and I waited 20-30 minutes for a manager (which I never saw). Due to my work schedule, I stopped by (each time) on my lunch break and had to leave before anyone assisted me. Its a pin number....not brain surgery.

Deanne Ramsey (04.06.2014 17:06)
I have to go to this bank EVERY morning for work. So do many other people who work on the peninsula. SO why is there only one teller???

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