Massage Envy Spa - West Ashley

Tim Routch (02.06.2017 15:02)
I give this place a 1 only because I can't give it a zero or negative. They are a disreputable company and they are out to scam you. There are a lot of good massage agencies in town. STAY AWAY from this one. When I made an appointment with this spa I was told the cost was $60 for an hour massage. AFTER the massage was OVER they told me the massage was $95. They said $60 was the member rate. If I paid to join the club they would give me that rate. What a bunch of swindlers!!!
The hour massage was only 40 minutes. It started at quarter after and ended at 5 til.
They have a high turnover of masseurs which is also a negative signal.
The massage is good, but definitely not worth the hassle and disrespect of being hustled. I get massages monthly and trust me this is not the place to go.

Lee Sill (06.02.2017 17:52)
I really enjoyed my experience here. Marissa works magic with the hot stone therapy. Unfortunately I had to cancel my membership for financial reasons, but hope to rejoin eventually. I would highly recommend the West Ashley facility though I am aware that the others in the area that are probably equally as great (maybe) :-).

Miss Ericka (29.12.2016 23:22)
Massages cut short, rude staff at the front desk, appointments made without consent, accounts charged for such appointments, argumentative phone clerks, volatile and nasty aggressive blonde clerk with glasses, management struggled to receive customer complaints, horrible experience on more than one occasion

I'd recommend the mount pleasant locations. This one has a bad reputation of treating customers poorly.

April Pennas (19.03.2014 19:46)
I usually am not one to write reviews, but in this case, I just had to. I absolutely love this place! The girls at the front desk are so friendly & welcoming. They made me feel right at home and went above and beyond to accommodate me and pair me with a wonderful therapist.

The massage I received by one of the male therapists was, by far, the BEST massage I've ever had. The front desk girls paired me with him based on my needs, and I was impressed by such a knowledgeable staff.

My only recommendation for anyone new to Massage Envy would be to book in advance. This specific location & the therapists there are in very high demand, so just be sure to schedule an appointment a few days ahead.

Trust me, you will love this place!!!!

Lee S (20.12.2013 22:48)
I have always had good experiences with the office staff and with the massage therapists.

My only negative comment is that the massages are never as long as advertised. When scheduled for a 6pm appointment, the therapist has never come to get me from the waiting area until after 6pm. The massages always end prior to the 60- or 90- minute period is up. So basically, if you pay for a 60-minute massage, you will get maybe 45 minutes.

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