Raffaello Hotel
| 201 East Delaware Place, Chicago |
5 oranları
6.80/10.00 |
|
+1 312-943-5000 |
|
Raffaello Hotel haritada
değerlendirme
Ella Toellner (18.11.2017 21:03)
Worst experience of my life! Hotel staff is horrible, booked online and checked my confirmation email to find out they messed up my name on the reservation. Called the hotel to update my name since it has to match my id at check in, the woman answering the phone was very unprofessional. Lied to me and told me i would have to contact the "third party vendor I booked through" (i booked directly through raffaello) because she couldnt update information there. Spent AN HOUR AND A HALF calling every travel agency to see if they are the ones I booked through because I thought I made a mistake. After no success I called the hotel back again and was told the same thing. Spent another half hour calling around. Called back a THIRD time and asked for a supervisor, ended up getting a male on the phone who updated my information in 30 seconds!!! Also, they charge a $100 deposit that they failed to mention to me prior to booking. Check my bank account the next morning and see that they charged me the deposit TWICE! Ended up having to make a fraud claim with my bank to get my money back. The hotel itself is awful! Wallpaper peeling off the walls, ceiling cracking, no curtain on the shower, looked like mold growing in the shower floor. The bed was the most uncomfortable bed I've ever slept on. I am so disappointed. Especially after spending $130 for one night. Coupled with the fact that they charged me $200 for the deposit when it should have been $100, I lost over $300 which ruined my entire trip to Chicago and the deposit takes up to 10 BUSINESS days to refund!! I now have no money to to anything else and I wasted my time driving 6 hours to Chicago, just for the hotel to take all the money I had set aside for this trip. I do not recommend this hotel WHATSOEVER, not even to my worst enemy. If you're considering this hotel, do yourselves a favor and book somewhere else.
Worst experience of my life! Hotel staff is horrible, booked online and checked my confirmation email to find out they messed up my name on the reservation. Called the hotel to update my name since it has to match my id at check in, the woman answering the phone was very unprofessional. Lied to me and told me i would have to contact the "third party vendor I booked through" (i booked directly through raffaello) because she couldnt update information there. Spent AN HOUR AND A HALF calling every travel agency to see if they are the ones I booked through because I thought I made a mistake. After no success I called the hotel back again and was told the same thing. Spent another half hour calling around. Called back a THIRD time and asked for a supervisor, ended up getting a male on the phone who updated my information in 30 seconds!!! Also, they charge a $100 deposit that they failed to mention to me prior to booking. Check my bank account the next morning and see that they charged me the deposit TWICE! Ended up having to make a fraud claim with my bank to get my money back. The hotel itself is awful! Wallpaper peeling off the walls, ceiling cracking, no curtain on the shower, looked like mold growing in the shower floor. The bed was the most uncomfortable bed I've ever slept on. I am so disappointed. Especially after spending $130 for one night. Coupled with the fact that they charged me $200 for the deposit when it should have been $100, I lost over $300 which ruined my entire trip to Chicago and the deposit takes up to 10 BUSINESS days to refund!! I now have no money to to anything else and I wasted my time driving 6 hours to Chicago, just for the hotel to take all the money I had set aside for this trip. I do not recommend this hotel WHATSOEVER, not even to my worst enemy. If you're considering this hotel, do yourselves a favor and book somewhere else.
Alex Watson (18.11.2017 03:16)
Great location. Front staff very friendly and helpful. Sheets had coffee stains when i checked in but pillows made up for it. 5 stars considering price
Great location. Front staff very friendly and helpful. Sheets had coffee stains when i checked in but pillows made up for it. 5 stars considering price
Howard Harper (02.11.2017 18:50)
This hotel was fantastic. Some of the best service I have had in any restaurant ever. Food was exceptional.
This hotel was fantastic. Some of the best service I have had in any restaurant ever. Food was exceptional.
Jake Grandmaison (16.10.2017 05:08)
The location was great. Only 1 block off of Michigan ave. The room was very spacious. I would stay here again. The only cons were the room could use some updating and the elevators are tiny (not really that big of a deal though, in my opinion).
The location was great. Only 1 block off of Michigan ave. The room was very spacious. I would stay here again. The only cons were the room could use some updating and the elevators are tiny (not really that big of a deal though, in my opinion).
Karon Carter (08.09.2017 19:35)
Would recommend only if interested in history of hotel. The lobby is very small and in a constant state of chaos. You do receive help with your bags when you arrive. Only one doorman assisted with cabs. The bed is wonderful and the bath is beautiful. If you have bad knees you won't be comfortable with the rest of the furniture as it sits very low. The air conditioner sounds like a jet taking off. The kitchen light fell down and 3 days later when we left it was still down. Too many quality hotels in Chicago to stay here.
Would recommend only if interested in history of hotel. The lobby is very small and in a constant state of chaos. You do receive help with your bags when you arrive. Only one doorman assisted with cabs. The bed is wonderful and the bath is beautiful. If you have bad knees you won't be comfortable with the rest of the furniture as it sits very low. The air conditioner sounds like a jet taking off. The kitchen light fell down and 3 days later when we left it was still down. Too many quality hotels in Chicago to stay here.
bilgilendirici malzemeler - Chicago, IL
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Chicago, IL
