Nexus Holidays Group

Doris Tam (11.10.2017 00:41)
1.0 star rating 10/10/2017
First to Review
I never use travel agencies and for good reason. My family decided to go to Nexxus to book a family trip to Vietnam and Guangzhou. This morning, my family and I got to the airport ready to check-in. The airline agent wasn't able to find my reservation. I called Nexxus to find out where my reservation was. (This was 10am and I had to get my bag checked in by 11am or I would miss my flight). The woman on the phone kept saying she will fix it and will call me back. It is now 11:20am and I already missed my flight. The woman from Nexxus says that her manager is out of town and she cannot do anything. She found me a flight and told me to pay for it and I can deal with them when I come back. I did not want that headache anymore so I decided to book my own flight for the next day. As I was on my way home, the manager from Nexxus - ERIC MOK - calls me. He told me that he remembers me. I was with 2 friends to get my ticket. (Mind you, I was by myself and I have no friends going on this trip.) Then he proceeds to say I called in to cancel my ticket and he has record of it. Even if there was a cancellation, don't you notify someone that it is cancelled? He then says he is not in the office and will go in to check his records. He calls back and says my brother cancelled my flight. (My brother did not) Even if my brother cancelled flight, why would you authorize it? and why would you NOT notify the person whose flight was booked that someone cancelled it?

Poor customer service by the agents AND even worse, the MANAGER. Does not take ownership for their own mistakes. Makes customer feel worse due to their own wrongdoing.

I will never come back and I do not wish anyone I know to come here either. Save yourself the trouble and go to Oceania.

B Kim (10.02.2015 22:45)
The best china tour operator and travel agency in town. Very knowledgeable, patient and professional.

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