Select Medical

Dale Bath (04.10.2017 22:04)
My husband was admitted to Select Specialty Hospital Northern KY on June 5th we were told he needed too much oxygen to go to a skilled care facility from the hospital. We had no choice in the matter except which Select Specialty Hospital he would go to. Although they claim they will set up a meeting between family and staff immediately it took me asking and 4 days. At the meeting, they promise to keep me informed that did not happen unless I called and asked questions. I asked on several occasions to have the Doctors call me they never did. At the meeting they said my husband would receive PT 3 or 4 times a week, well on occasion he did BUT for the first several weeks that consisted of getting out of bed and getting into a wheelchair, and for a lot of those days he was not even gotten out of bed, than he progressed to being put in a wheel chair and taken down a hall and told to scoot his wheelchair back to his room. They also stated at the meeting that their average stay is 25 days, well they got that PLUS After about 4 weeks he was allowed WITH ASSISTANCE to get out of bed and walk 3 or 4 steps to the bathroom to brush his teeth than get back in his wheelchair!! According to the Case Worker Margie on July 7th he was very weak and unable to walk more than a few steps and he needed to go to a skilled nursing facility BUT not the one that we had approved, she said it was not "skilled enough". Margie told me several times that they were NOT a rehab facility that their only job was to get my husband off the massive oxygen he was on, that was done within a week maybe 2. So after 5 weeks we are told that my husband’s insurance would not cover him going to a skilled care facility because he is "walking 40 feet, can dress himself, can use the toilet, and bathe himself with little to no hands-on help". NOW if this is the case WHY has he NOT BATHED himself in the 5 weeks he has been in Select Specialty? WHY did they bathe him LAST WEEK? WHY is he still using a bed side toilet? Why are they still dressing him? So when I spoke to Margie last night she told me I could appeal the insurance decision BUT if he was NOT approved to go to a skilled care facility that we would have to pay out of pocket for their bill for his stay starting the next day!!!! She also said that the insurance company was lying that according to their records my husband could walk 22 feet times 2 with assistance!!! The woman I spoke to at the insurance she was reading what was scanned into their system so why would she lie? PLUS when I spoke to the skilled nursing facility 4 days earlier they has said that the copy they received said the same thing!! When I spoke to the insurance company the person was IMHO honest she said "you can appeal but it will not be reversed because a Doctor said my husband can walk 40 feet etc. that they would not believe us over the Doctor.” NOW my husband is being released today and when he gets home he will have to walk 40 feet to get into the house and our house is NOT wheelchair accessible and in less than 24 hours there is no way I can get a ramp built!! This facility for lack of a better term is a rip off my husband should have been moved once the oxygen level was down if they were not going to do proper PT. PLUS they had my husband fill out a survey on their care while they stood over him making sure he did not give them a negative review!!! Also this facility is not clean looking and at times my husband had to request his sheets be changed. I also do not believe this place was worthy of the 1 star but that is the least I could give them.

This place continues to haunt us!!! If you end up there expect to be harassed for payment!! I paid them in full as soon as I had the amount owed and they admit it takes them 21 days after receiving the payment for it so show up in their system but they PROMISE to call weekly till they KNOW they have their payment!!! I am sorry I paid it in full!!! Horrible place from the beginning to the end!!!

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