Michaelangelo's
| 2198 Murray Hill Road, Cleveland |
5 oranları
8.40/10.00 |
|
+1 216-721-0300 |
|
Michaelangelo's haritada
değerlendirme
Karen Giacalone (27.09.2017 00:22)
Dishonest Manager and Careless Wait Staff
Do NOT eat here if you have a life threatening food allergy!! We came here for dinner on 9/16/17 with a party of 4. I asked our waitress multiple times if my dish was gluten free, and she assured me repeatedly that it was- even after it arrived and I thought it looked suspicious. So I just assumed that what I was seeing on the plate was a different kind of grain. I had a bite before realizing that what my salmon was sitting on top of tasted a lot like pasta to me, and I had just swallowed it. I called a different waiter over to the table and asked if he knew what that was under my salmon, and he said he had no idea. This is disconcerting in itself, as the wait staff of a restaurant should be familiar with the meals served there. I called a second waiter over, who confirmed that it was pasta that I had just eaten- on what was supposed to be a gluten free plate of food. He sent our waitress over, who was less than apologetic, and said that she had assumed I was only referring to the fish itself when I had asked her twice before if the meal was gluten free. Really? Why would anyone in their right mind request gluten free fish served over gluten? She simply replaced my meal, acting like it was no big deal. We decided to take it out of her tip, and only left her 10%. We fully expected to have our meals comped, or my own meal comped, or receive a free dessert, or at the very least for the manager come out and apologize. Unfortunately, none of these things happened, and I I requested to see the manager on our way out, in order to make him aware of the seriousness of what had happened in the interest of future patrons with serious food allergies. When he came out, he didn't introduce himself. When I finally asked if he was the manager, he said yes, and I explained that I wanted to discuss with him what had happened. He asked me to move to a more private location, and apologized for not coming out to speak to us earlier, stating that he had been dealing with a situation in back. This wasn't true however- we had seen him sitting at a table with friends, talking and laughing. I explained what had happened and he initially attempted to defend her behavior by explaining that she had "misunderstood" me. How is that possible when I had asked her repeatedly if the dish was gluten free, and when she herself claimed to have recommended this particular dish all the time? She even said that she ate it herself, so she had to know that it was served over pasta! All she had to say was, "Yes, the fish is gluten free, but it's served over pasta, so we can just leave the pasta off or substitute a potato or something else." When I refused to accept his inadequate explanation, he did then offer to give us gift certificates to return at a later date, which I politely declined because we will not be returning ever again. He then offered to comp our entire meals, which I was initially very happy with, until he later attempted to cheat us in a very underhanded and sleazy manner. The meal had been paid on 2 credit cards, and he took them both from us under the guise of giving us a refund. But when he later returned with the cards, only one of the receipts said "refund" across the top. The other said "sale" instead. He tried to get our friend to sign it, even though he couldn't see where it said "refund" anywhere on the slip. He refused to sign it until the manager could actually show him where it said "refund", and of course he then knew he'd been caught red handed. He tried to explain it away by saying he must have given him the "wrong one," but anyone who has ever worked in a restaurant knows that's a blatant lie. You can't give someone the wrong slip- it's either a sale or a refund. He was purposely trying to charge our friend twice, because he figured we would never catch it, and he knew he'd never see us again. Well congratulations- your unethical actions not only cost you our future business, it cost you a bad review as well. Well played, dude, well played.
Dishonest Manager and Careless Wait Staff
Do NOT eat here if you have a life threatening food allergy!! We came here for dinner on 9/16/17 with a party of 4. I asked our waitress multiple times if my dish was gluten free, and she assured me repeatedly that it was- even after it arrived and I thought it looked suspicious. So I just assumed that what I was seeing on the plate was a different kind of grain. I had a bite before realizing that what my salmon was sitting on top of tasted a lot like pasta to me, and I had just swallowed it. I called a different waiter over to the table and asked if he knew what that was under my salmon, and he said he had no idea. This is disconcerting in itself, as the wait staff of a restaurant should be familiar with the meals served there. I called a second waiter over, who confirmed that it was pasta that I had just eaten- on what was supposed to be a gluten free plate of food. He sent our waitress over, who was less than apologetic, and said that she had assumed I was only referring to the fish itself when I had asked her twice before if the meal was gluten free. Really? Why would anyone in their right mind request gluten free fish served over gluten? She simply replaced my meal, acting like it was no big deal. We decided to take it out of her tip, and only left her 10%. We fully expected to have our meals comped, or my own meal comped, or receive a free dessert, or at the very least for the manager come out and apologize. Unfortunately, none of these things happened, and I I requested to see the manager on our way out, in order to make him aware of the seriousness of what had happened in the interest of future patrons with serious food allergies. When he came out, he didn't introduce himself. When I finally asked if he was the manager, he said yes, and I explained that I wanted to discuss with him what had happened. He asked me to move to a more private location, and apologized for not coming out to speak to us earlier, stating that he had been dealing with a situation in back. This wasn't true however- we had seen him sitting at a table with friends, talking and laughing. I explained what had happened and he initially attempted to defend her behavior by explaining that she had "misunderstood" me. How is that possible when I had asked her repeatedly if the dish was gluten free, and when she herself claimed to have recommended this particular dish all the time? She even said that she ate it herself, so she had to know that it was served over pasta! All she had to say was, "Yes, the fish is gluten free, but it's served over pasta, so we can just leave the pasta off or substitute a potato or something else." When I refused to accept his inadequate explanation, he did then offer to give us gift certificates to return at a later date, which I politely declined because we will not be returning ever again. He then offered to comp our entire meals, which I was initially very happy with, until he later attempted to cheat us in a very underhanded and sleazy manner. The meal had been paid on 2 credit cards, and he took them both from us under the guise of giving us a refund. But when he later returned with the cards, only one of the receipts said "refund" across the top. The other said "sale" instead. He tried to get our friend to sign it, even though he couldn't see where it said "refund" anywhere on the slip. He refused to sign it until the manager could actually show him where it said "refund", and of course he then knew he'd been caught red handed. He tried to explain it away by saying he must have given him the "wrong one," but anyone who has ever worked in a restaurant knows that's a blatant lie. You can't give someone the wrong slip- it's either a sale or a refund. He was purposely trying to charge our friend twice, because he figured we would never catch it, and he knew he'd never see us again. Well congratulations- your unethical actions not only cost you our future business, it cost you a bad review as well. Well played, dude, well played.
Jane W. Gillard (30.07.2017 20:08)
One of the best Italian restaurants we have been to and we have been to many in Boston and NY. Service was excellent and the food exceptional. Beef Carpaccio was the best we've had anywhere...
One of the best Italian restaurants we have been to and we have been to many in Boston and NY. Service was excellent and the food exceptional. Beef Carpaccio was the best we've had anywhere...
Michele Caldwell (30.07.2017 04:41)
Another amazing meal at Muchaelangelo's!! From the impressive wine lists to the many delicious dishes. We couldn't even decide so ordered several dishes and shared! The atmosphere is perfect. You will never be disappointed with a night out at Michaelangelo's!!
Another amazing meal at Muchaelangelo's!! From the impressive wine lists to the many delicious dishes. We couldn't even decide so ordered several dishes and shared! The atmosphere is perfect. You will never be disappointed with a night out at Michaelangelo's!!
Mary Annandono (09.07.2017 16:47)
We were entertaining family from out of town. After a day of sight seeing we wanted to impress with a nice restaurant in Little Italy. Michaelangelo's has their own parking lot and they found a table for us in spite of an event in the main dining room. We were given a comfortable spot in the private dining room. Server was knowledgeable and attentive. Food was wonderful and half orders are available, even the specials. Save room for dessert, recommend the gelato of the day.
We were entertaining family from out of town. After a day of sight seeing we wanted to impress with a nice restaurant in Little Italy. Michaelangelo's has their own parking lot and they found a table for us in spite of an event in the main dining room. We were given a comfortable spot in the private dining room. Server was knowledgeable and attentive. Food was wonderful and half orders are available, even the specials. Save room for dessert, recommend the gelato of the day.
Jacob Hager (05.06.2017 18:41)
It may look like not too big a place from the outside, but once you step inside you will see how marvelous Michaelangelo's is. When zip arrived it was a little bit noisier than anticipated but as those customers left the mood was very refined and romantic. The staff could not have been better, accommodating my girlfriends vegetarianism by offering any meal minus the meat. The food was to die for! We tried 2 different cold and appetizers and entrees. If you go try the mushroom with drunken goat cheese for a appetizer and the Sacchetti is the best thing I have ever ate in my life. This place is expensive if you go for a full course+wine, but it is well worth the price tag. If you are in the are, or even not, make a stop at Michelangelo's!
It may look like not too big a place from the outside, but once you step inside you will see how marvelous Michaelangelo's is. When zip arrived it was a little bit noisier than anticipated but as those customers left the mood was very refined and romantic. The staff could not have been better, accommodating my girlfriends vegetarianism by offering any meal minus the meat. The food was to die for! We tried 2 different cold and appetizers and entrees. If you go try the mushroom with drunken goat cheese for a appetizer and the Sacchetti is the best thing I have ever ate in my life. This place is expensive if you go for a full course+wine, but it is well worth the price tag. If you are in the are, or even not, make a stop at Michelangelo's!
bilgilendirici malzemeler - Cleveland, OH
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Cleveland, OH
