Metrocare Services at Samuell

Wanda Murrell (09.10.2017 22:47)
Didn't like the service they was very unprofessional and that's all I got to say about that

Kari Lee (19.09.2017 16:41)
I have been to Metrocare Mental health only twice however they left a very good impression with me. I did not have funds to pay nor was my medicaid in tact as I had moved here from another state. Although the wait was lengthy it was very UNDERSTANDABLE because they were swamped!! And they arranged for me to see a professional plus paid for my medication without problem. What a blessing! I believe they are very concerned with their patients. Sometimes we need to remember that what we put in...we will get back! These people are working under a lot of stress and they are human just like we are. Having mental health issues sometimes puts a block on seeing outside our own box. I was treated very well by the front desk, admissions and my provider!!! God bless you all!!! And thank you all. I have improved and I'm able to continue on to the next step of my life...
Sincerely, kl

Samantha Conaway (01.08.2017 16:36)
I have been taking my daughter to this clinic for her adhd. Its been 2 months since i went. I did not remember she had an appointment but the lady in the office decided to call me the day of the appointment less than an hour from it and then going to get rude with me and tell me what would i like to do i said let me make a new appointment then so i started to make a new appointment and she began saying that day and time isnt available then going to say they don't have anything till the end of the month at 1 in the afternoon so i guess its okay for my child to go with out her medication for the whole month. And then they call me by my wrong name if ive been bringing my child there for over a year you should know my name too. I will be finding a new Dr. 👎👎👎👎

R and A Play (11.07.2017 17:50)
When I first started going to this place back in 2007, it was the worst mental health facility I had ever went to. But here in the last 3 years they have stepped it up and made it much better and very quick! It use to take all day to go and see your doctor and get your meds but now it takes about an hour to see doc and get your refills. Thanks Metro for all y'all's help and stepping things up for all of us that have mental health issues!!!!👍👍👍👍

Rebecca Winn (11.05.2017 06:28)
I've been taking my minor child here for anxiety and requested additional diagnosis. When I met with some man, manager I think, he went over the chart and suggested a counselor. We meet the counselor Mr. M* and then go to leave. The front desk people at the time were very rude and as a result I was vehement about not returning to this location. About a week later I get a call that Mr. M* was no longer working there but the newly assigned counselor would do a home visit. Nick was amazing, very professional and great with my minor child. Yes, I had to make a few cancellations in appointments due to anxiety, scheduling and basically life. Fast forward about 3-4 months. My minor child finally trusts Nick and we move forward into actually making a difference. I was told today that Nick is no longer there. They refuse to discuss whether he is in private practice. I understand that, it's all great and gravy. Whatever. But this is a building full of un-tenured, possibly intern-style counselors. In my experience, you will not be able to build a trust relationship long enough to make a difference, so why make the effort here? Spend the money, bite the bullet and go somewhere they have experienced, tenured counselors and supervisors that know what is actually going on!

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