Omni Dallas Hotel

jeffrey gollobin (08.11.2017 01:15)
One of the best customer experiences I've ever had. The manager went above and beyond to handle my situation for me which was my fault to begin with. He recognized I had been in the car for 12 hours and immediately sprung into action to help me. Within minutes I had my room and he ever threw in some free stuff for me. What an experience, I'll never stay anywhere else in Dallas, wish I could give 6 stars.

Greg Wilnau (27.10.2017 02:05)
The only reason for the 4 star rating is because of the breakfast. It was average. The room was wonderful but I've received a similar quality breakfast at a Best Western. Not that that is a bad thing, but it did affect the perception I had about the overall quality of the hotel.

Heather Hazelwood (17.10.2017 03:34)
Was a wonderful experience. Was on the 23 for with a great view. Ordered room service two times. One time went great had the best pizza I've ever had before. Second time there was a small issue with them bring one to many breakfast but was a way fix. Over all my favorite hotel experience I've had to date.

Katelyn Shaw (05.10.2017 10:30)
I stayed at Omni hotel for the first time last week and it is a beautiful hotel. The people were friendly, the hotel was beautiful with very nice rooms and views as well as comfy beds. Though the actual service during this stay was poor. It took multiple calls to receive items that were requested for the room and after check out two items were left in the room and I called the hotel to locate those items and was able to tell the staff exactly where in the room the items were but they just kept stating "nothing was turned in from housekeeping". Lucky for me they were not expensive items, but very unpleased with these items somehow disappearing.

Godi Ramsinsky (02.10.2017 22:18)
The employees at the hotel are good people, but for the money, if you know what real high class service is, this hotel does not provide it. I have stayed in some of the best hotels in the world, not to mention, I always reserve the best rooms, and this hotel does not provide that type of service. Beware, if you want to experience actual high class service I recommend paying the extra penny and staying at the Ritz Carlton Dallas or the Adolf Hotel, the Omni is just like any other hotel chain, I have stayed at Super 8 hotels with better service. As I said if you know and want real high class service, beware, stay somewhere with a worldwide reputation like the Ritz.

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