Decatur Sunshine Dental

Hooyance Garcia (02.08.2017 07:13)
Would rate 0, but ya can't. We came here because it's one of the only places that takes CHIP and to keep CHIP we have to go every 6 months. They told my brothers they both had 5+ calories (they never brush their teeth twice a day) and they told me I had 8. 8 cavities when I am a clean freak about my teeth. First of all with my youngest brother they said he had cavities all in his front teeth so they would have to be fixed because he's only 10 and they could lead to future infections and problems. Well we went to Rosebaum dental to double check with my dads dental insurance because we didn't trust these guys and the boys had 3-4 cavities. And I had NONE. They're just trying to get you and your insurer out of money. Don't trust them, awful place.

Tylee Withers (26.07.2017 21:25)
Love the Dentist and the staff in the back. I've called a couple of times to check on a referral. I received the worst customer service. Very rude! Pretty sad that most of the reviews are bad!

Silvia Garcia (01.11.2016 16:08)
Called to make my sons appointment. They gave me a date & time. I recived 2 text messages confirming the day & reminding me of the appointment. I get there the day of appoinment just to get told it was changed to another day. I was not aware. Never recieved a call. VERY UNPROFESSIONAL! I really would have loved to be attended that day because I wasted my time for nothing. I was told the rescheduled date & time and it surprises me I havent even recieved a call or a reminder. I'll be calling in to see whats up. It's ridiculous.

reichenekera Reicheneker (25.10.2016 17:33)
My visit to this dentist was defiantly not a good one. The dental assistant that was doing my 6 year old daughters xrays was using adult sized bitewings, my daughter howled out in pain when they were inserted. After the first two I said "they are too big and are cutting her mouth" I quickly received a very rude "no they're not". That put me into momma bear mode. I asked her to bend the bitewings as to not hurt my daughter, she finally complied with a "rolling of her eyes". When the next assistant came in I asked if the one doing my daughters xrays was ok because she was very rude, she apologized and continued with the exam. Ends up my daughter has 2 cavities so we would need to get them filled. As I stood there deciding whether or not to schedule that appointment with them I decided to wait & talk to my own mother about our experience. We decided that maybe since my daughter is my only child that my overprotective momma bear mode just kicked into high gear at the sound of my daughters discomfort. So we scheduled the appointment that I now fully regret. It ended up that I would be out of town the day of my daughters next appointment so my mother took her in my place. Upon arriving they were met with an awkward smell that the employees said was because of "construction and remodeling" but my mother could only describe as a "moldy" smell. Once in the examination room the lead dentist/OWNER of the business came in, took a quick look into my daughters mouth and said "oh, there's another cavity that I guess I missed so we'll have to do that one too". Then proceeded to tell my daughter "you will only feel a pinch like this" and pinched her arm hard enough to leave a red mark. My daughter yelped out in pain which flipped my mother's "grand-momma bear" switch. The dentist/OWNER then told my mother to hold my daughters arms down so she could give her the shot, my 6 year old of course winced in pain to which the dentist/owner says "you need to stay still and listen to me, if you don't I will send your Nana away and you will be here alone, if you listen she can stay". To which my mother replied "no I won't be leaving, I think it is hard for her to understand your accent so just tell me what you need her to do and I will talk to her"..the dentist/OWNER says to my mother "no, I will not be talking to you because I do not have to talk to you". Well...those were the wrong words to say to my mother, especially since my own 6 year old says "Do NOT talk to my Nana like that"! Pretty sad when a 6 year old feels as if a so called professional has crossed the line enough to say something. My mother replied quickly "are you really starting and argument with me in front of a scared child? Aren't you supposed to be a children's dentist and know how to act"? The owner of this so called and ADVERTISED children's dentist office said "no, I am not a children's dentist"? My mother begins putting on my daughters shoes and assuring her that everything will be alright and that they were leaving. The OWNER ignored my mother and attempted to continue the appointment. My mother said "do not touch her again, we are leaving" to which the OWNER gets up, calls in an assistant and tells them that it would be best if my mother and daughter left. Really? That's what they were already doing because of this woman. They were followed out with glares and rude remarks to the point where again my 6 year old opened her mouth to say "Nana, I think you need to call the police." The police. My child was in such fear of these people and that place that she wanted the police. It hurts my heart and fills me with regret that I did not listen to my instincts and thought I was just being overprotective. No child, mother or grandmother should ever have that type of experience. The only thing that I do not regret is that they can & will be reported and hopefully lose their license because #1 the way they treat their patients, #2 the way they treat the parents/guardians #3 misrepresentation of dental services and practices (children's dentistry). DO NOT TAKE YOUR CHILD HERE!!!!!

nunya721 (15.10.2016 17:58)
Ok at first but after a couple months I realized that the people that work there especially the dental assistant was the worst and when I tried to talk to the head dentist about the problems and services I got railroaded. So I changed to wise dental and services and customer care are so much better. 1 less problem I have to deal with. Don't go to sunshine dental.

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