Banfield Pet Hospital

Julie Bakhaus (26.08.2017 16:24)
First, we have been Banfield members nearly 9 years. i would like to say the Dr.s and vet techs have always been fantastic to our pups. We've always felt their health has been put first. Second, after we lost our 12 year old dog last month, we called to cancel her wellness plan. We were told we first needed to pay the "discounts" we were given at her last visit because she died in contract year of her wellness plan. Her bills were paid in full. The charges were the "discounts" you are given for treatment for being a wellness member. Apparently we were on auto renew (make sure youre not on that, esp if your dog is elderly). Our plan renewed in March. Our dogs treatment was in May, paid in full. And she died in July. We were told we needed to backpay the "discounts" or pay out the rest of her contract year to cancel her plan. Wow. Talk about a knife in the stomach. I even contacted corporate, to explain the situation and make sure these policies were not consistant with all members of the wellness plan. Corporate sent me back a very nice email stating my concerns were important and they value their customers and want to provide great service and care and a local hospital leadersip would review my concern and contact me back. It has been over a month and nothing, so i am providing awareness. Be cautious about servicing an elderly dog here during their contracted year. You may end up back-paying hundreds of dollars for "discounts." Best of luck to others and their furbabies.

Alex Beck (30.06.2017 16:42)
So I was getting ready for an emergency move in California, and my do has severe anxiety. I called banefield and they said bring him in with his records of anxiety. I brought him on with all his paperwork, and after they checked him out they recommended an anxiety plan for my trip. They supplied him with exactly what he needed to make the trip atleast bearable for me without the spitting and him shaking the whole way.

I appreciate the staff and service I received here as well as they did not discriminate for having a supposed to be aggressive dog breed.

Thanks you guys

Beth C. (04.03.2017 01:33)
The vet and staff are amazing. I would certainly recommend the pet wellness plan. It's saved me a fortune.

Victoria Mitchell (25.01.2017 20:22)
The staff was great even though we were late they gave our pets a thorough exam as well as giving us cost effective options. Made follow-up phone call next day to see how one of our pets was doing!!

Scott Golden (21.01.2017 20:04)
Banfield is great until they rope you into a "wellness plan" and that's when the quit caring about your pet and start caring about selling you unneeded tests, services, and supplies that aren't covered by your plan! They are all about money and do nothing to improve the life and health of your pet!

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