The Everett Clinic: Gunderson Building

Wisner Mathew (26.04.2017 05:10)
In October 2016 I went to the EC Shoreline clinic because it was so conveniently located to my house. I had an ongoing issue and need PCP to refer me to a specialist. Dr. Campbell promptly saw me and referred me to Dr. Worden. I was very happy he figured out how to get me in soon after I saw him. Dr. Worden saw me and thought the issue was closer to Dr. Soriano's specialty. I saw Dr. Soriano who prescribed me antibiotics which did not work and he set a follow up several months out. My issue got worse and he could not see me. I got referred to Dr. Truong. While Dr. Truong saw me promptly he struggled to resolve my issue. He excised my problem area twice, once in surgery center (once in office). I also had another specialist conduct another procedure. I had to commute from Seattle to Everett 10 times since October. I still don't have a clear diagnosis and the treatment or go forward plan is very unclear. I am desperate for a conclusion and am disappointed with EC's lack of empathy and urgency with me. It is not reasonable to have had so many visits without progress. I am now getting referred back to Dr. Worden which feels like starting all over again. She also can only see patients months apart. This is not reasonable for a patient in my situation. I asked for a referral for a specialist closer and got one for a specialist in Kirkland. Kirkland is not an improvement for commuting.

Let me itemize the issues:
* I got punted 3x, due to what I perceive was bandwidth issues in the GS office. Horrible for a patient. No consistency to resolve the issue.
* There has been no accurate diagnosis or treatment which solved my problem for 6+ months. Also, horrible patient experience.
* I have had to commute to Everett GS taking time off work in Seattle 10x. This is not reasonable.
* Doctors are not listening to my feedback. Referring bad options outside of network.
* I have had to sustain managing an open wound for 6+ months which has greatly impacted my life and common things like exercising. I do not feel the doctors I've seen in GS have appreciated that fact.

This was exhausting to write and likely to read; unfortunately this has been my life. Horrible, should've pursued help through UW.

Matt Arrington (04.01.2017 20:51)
Had to wait over a month to get an appointment for physical therapy and then on the day of my appointment I searched an hour for parking but there was none within a five block radius. The parking garage had chunks of perfectly good spaces that were roped off with caution tape for no visible reason limiting parking even more in an area that already has a parking problem. It's ridiculous to show up an hour early for an appointment and have to call five minutes before and tell them that you physically can't get to them due to parking. And I know I'll be charged for my missed appointment which was missed due to no fault of mine. I cancelled all my future appointments and am switching to another group altogether.

Peter Ruan (21.09.2016 08:26)
😡😡 I wish to give this place no star! Here is my story, just happened today. English is my 2nd language so I hope I can explain well. My family moved to the U.S. almost 10 years. And the Everett Clinic is our major health provider for since then. But the Everett location is the worst! 😡 Today I went to their walk-in clinic for face acne, with Dr. Chang, she's a good doctor and I have met her once at Silver Lake location, but she's a walkin doctor, so I have to request her when today she's at Everett. The wait time was around 30min, told by reception. But I waited, I sat their from 2:40pm-4-10pm! 1h30mins, everyone came after me went inside except me😡😡and finally I went to ask them why? They said my symptom is better than other patient, because I came here to see my face acne, so they put me wait for 1h30mins. But no one told me that and I just wait wait and wait forever? That's not fair! I came in as a patient too!👿And I was still not called, they treat me like idiot and made me wait forever, I requested refund and I waste entire afternoon just sit and wait, I did NOT get to see any doctors! I made a complaint to their manager but the guy is ass and he didn't care! I use them for 8 years!!! Wtf I'm so angry! Wish this building collapse in major earthquake or fire! Go to other location of Everett Clinic, this location is 👎🏿💩💩

pedro pedro (20.09.2016 19:30)
The entire experience at the Everett Clinic Gundersun Building was terrible even fraudulent feeling. My last visit there was kind of a conclusion visit where I would find my diagnosis and wrap up the mystery. My girlfriend and I sat in the Dr room (not the waiting room) for 45 min before Dr Paul A. Abson showed up. (Apparently he wasn't even in the building when we were brought in) Finally the Dr came in the room not even apologising for being almost an hour late. He then told me they "think" it was "this" but not sure so they gave me a referral to a UW Dr. After he was done he asked if I had any questions. I asked if I was going to pay for this trip ($300 for a 45 min wait 2 min w/Dr) which he tried to dismiss immediately but I don't settle for that so I pushed it further with excellent reason which led to him blowing up, we yelling at eachother only for him to storm out of the room saying "FINE DONT PAY!". Now I spent $3000+ at Everett Clinic because I thought I was going to find a diagnosis not a run - around for cash. I could go into infinite detail about the two weeks in and out of there but I think the above visit sums it up. Again my Dr was Dr Paul A. Abson of the ENT.

Chris Olson (20.08.2016 07:31)
I visit my main doctor at the Everett clinic and he is good. Recently I was referred to the orthopedic and sports med department and I will never go back. Horrible service. Very disappointed in the way they treated me and the way they handled me as a customer. I work customer service so I'm always trying to be flexible with people that do the same but there is not excuse for the horrible service I got here. Will never return.

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