Highland Animal Hospital
| 3602 Raeford Road, Fayetteville |
5 oranları
8.40/10.00 |
|
+1 910-484-2131 |
|
Highland Animal Hospital haritada
değerlendirme
April Jones (01.11.2017 20:05)
great friendly staff , extremly fast service and accommodation for pet, they offer walk in before 430 pm ,thy were great w BLU
great friendly staff , extremly fast service and accommodation for pet, they offer walk in before 430 pm ,thy were great w BLU
ann surrette (27.09.2017 01:08)
We really like this place. Our pets do also. The staff and doctors are great.
We really like this place. Our pets do also. The staff and doctors are great.
samantha Adams (08.09.2017 18:15)
Awesome vet. The staff is wonderful. My Yorkiepoo had puppies on a Friday night. We tried to get her into a vet with babies next morning, no one in Fayetteville was willing to work us in. Our original vet was closed. Even though these people see you by appointment only on Saturday, one of the Doctors were there off duty, visiting his colleague,; his son. He agreed to see my babies. So now all 3 of my dogs will be going there.
Awesome vet. The staff is wonderful. My Yorkiepoo had puppies on a Friday night. We tried to get her into a vet with babies next morning, no one in Fayetteville was willing to work us in. Our original vet was closed. Even though these people see you by appointment only on Saturday, one of the Doctors were there off duty, visiting his colleague,; his son. He agreed to see my babies. So now all 3 of my dogs will be going there.
Arthur Campbell (09.08.2017 03:42)
Extreme dissatisfaction with the staff and services of this facility. While the providers are great, the front desk staff does them a tremendous disservice.
We have tolerated that for years based on our satisfaction with the providers, but recent events completely reversed that. We trusted our dogs to their care for kenneling.
While in their care, one of our dogs suffered multiple injuries on two successive days. These included lacerations to both legs, left eye and large abrasion to forehead. I understand that things happen, and could have tolerated that. However, to add insult to injury, we were charged for the doctors to examine them after these injuries, for the medication they had to administer and a fee to administer the medication. This is inexcusable. If we had brought our dog in with those same injuries had they sustained them at home in a kennel, we would have been accused of maltreatment, but not once did anyone from the clinic even apologize or relay any regret whatsoever for the injuries.
After the injuries, we received a call and the only recommendation was that we may "want to find an alternative option for kenneling our dog- somewhere that can pay more attention to him and give him some exercise"--- the implication being that they do NOT "pay attention" or "provide exercise" to the animals in their care.
We have withdrawn from their clinic for all our 7 pets and will never return. Typical of their staff, no one even asked why we were leaving or acted like they even cared. This is indicative of their total disregard for customer satisfaction and reliance on the heavy volume, evident by their ridiculous wait times and chaotic atmosphere. Perhaps others will read this and also remove their pets from the clinic- maybe then it will have some impact.
Extreme dissatisfaction with the staff and services of this facility. While the providers are great, the front desk staff does them a tremendous disservice.
We have tolerated that for years based on our satisfaction with the providers, but recent events completely reversed that. We trusted our dogs to their care for kenneling.
While in their care, one of our dogs suffered multiple injuries on two successive days. These included lacerations to both legs, left eye and large abrasion to forehead. I understand that things happen, and could have tolerated that. However, to add insult to injury, we were charged for the doctors to examine them after these injuries, for the medication they had to administer and a fee to administer the medication. This is inexcusable. If we had brought our dog in with those same injuries had they sustained them at home in a kennel, we would have been accused of maltreatment, but not once did anyone from the clinic even apologize or relay any regret whatsoever for the injuries.
After the injuries, we received a call and the only recommendation was that we may "want to find an alternative option for kenneling our dog- somewhere that can pay more attention to him and give him some exercise"--- the implication being that they do NOT "pay attention" or "provide exercise" to the animals in their care.
We have withdrawn from their clinic for all our 7 pets and will never return. Typical of their staff, no one even asked why we were leaving or acted like they even cared. This is indicative of their total disregard for customer satisfaction and reliance on the heavy volume, evident by their ridiculous wait times and chaotic atmosphere. Perhaps others will read this and also remove their pets from the clinic- maybe then it will have some impact.
Imperfect Masterpiece (24.07.2017 21:49)
I love this vet, and wouldn't trade them for the world. The staff , and doctors are the best. I also like that they are available 24hr. Even though I have no needed to usr them for such services. I appreciate that it's available. EXCELLENT team of professionals and couldn't ask for anything more perfect. Thanks guys 😘😘😘
I love this vet, and wouldn't trade them for the world. The staff , and doctors are the best. I also like that they are available 24hr. Even though I have no needed to usr them for such services. I appreciate that it's available. EXCELLENT team of professionals and couldn't ask for anything more perfect. Thanks guys 😘😘😘
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