Harrisburg Area Animal Hospital

WILLIAM SELTZER (30.07.2017 20:39)
Dr Dana is absolutely wonderful. And the staff is very caring and obviously animal lovers. We have had all our animals there and had everything done from our cats spayed to having our dog have surgery.and always very compassionate. And even more so when we had to have our very old cats put to sleep.
I highly recommend this place

Gwen McLamb (29.06.2017 17:57)
Always had good experiences until a month ago. I love the vet herself but her new person answering phones was so rude. I called because my dog was sick...panting a lot and not wanting to move. The man didn't ask me any questons but said put some ice in his water maybe he's hot. I told him no its not that..my dog was inside in the air conditioner and this was happening in middle of night and morning. It's like he didn't even hear me and said again well just try the ice cubes and after putting me on schedule for 2 weeka later hung up. I called a other vet office and they immediately were concerned..asked me alot of questioms and had me look at my dogs gum color etc. They were able to fit me in over their lunch even tho I had never been there before. However even of they hadnt been able to do so they were insistent I should take my pup tto get looked at that day. Sadly there where was more going on then any of us could tell and way more than my pup left on as he passed away suddenly and unexpectedly later that day...so yeah that ice cube in water tip was really helpful. I'm sad because I liked this vet but if front desk person remains I wI'll not be back. He was rude, shory, and did not ask any questions . He should not be working at a vet office. I will be taking my other dog elsewhere.

Karen W (06.04.2017 20:41)
Took my dog to be neutered. As you are with your first child everything is new. With that being said we had lots of questions, not knowing what to expect and how to assure comfort for our dog after the procedure because he seemed really uncomfortable.
When we called with questions the secretary was very rude and acted as if we were bothering him.

Instead of compassion and understanding we were made to feel as if we were "bothering them". When the vet finally returned my call I was received with a sharp tone and an unpleasant feeling. She made us question why we even choose her as a vet and in fact stated if we weren't happy she would MAIL us our dogs paperwork to go elsewhere. Very convenient after receiving our cash for such a big procedure!!!😔

All of this because he was neutered and we had questions. Turns out our dog did in fact have an infection and we received not additional treatment for him but did get his paperwork in the mail!!😔😔

Prior to this we would deal directly with the vet and wouldn't have any problems. I think her staff set a tone (rudeness)'and instead of correcting it, she's condoning it. Pretty sad.

D Bowman (03.02.2017 00:58)
While gererally I love the Vet, she's very knowledgable, very kind, very sympathetic. You can really tell that she loves the animals and they do really love her. Her staff however is another matter. I've had animals that have passed away, they were euthanized at this facility and a few months later I'll get a reminder that they need shots or their annual visit is due. I called to have one of the Dr's call me back, no one calls back. I had a dog with cancer, but could only speak to the specialist on Thursdays when he's in this office. Apparently his phone doesn't work the other 6 days of the week. I've gotten prescriptions from this office. Sometimes they're a couple pills short, sometimes they're a few over. I asked to have a referral form filled out for a diagnosis from another specialist. A week later, still not done. We had pet ducks, one got out of the enclosure and one of the dogs got it. Called to have it seen, "we don't see those kinds of animals". Really??? No one could even look at it???? He died a few hours later.
She might be the best vet ever, but the staff makes you feel like you're second rate.

Ellen Jurosky (31.01.2017 00:02)
Amazing place. I've had all of my cats cared for here, and sadly had one of my cats euthanized there. Will never leave this place. Forever customer.

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