Ruth's Chris Steak House - Huntsville
| 800 Monroe Street Southwest, Huntsville |
5 oranları
9.60/10.00 |
|
+1 256-539-3930 |
|
Ruth's Chris Steak House - Huntsville haritada
değerlendirme
KEL ROBERTS (06.11.2017 23:16)
UPDATE 11/6/17- The General Manager personally reached out after my negative experience at Ruth's Chris in Huntsville. He was deeply apologetic and offered to try and correct the wrong. As told by phone, I was not seeking anything in return as my special occasion had passed, I could never get that moment back. The GM persisted and I told him I would never visit his establishment again and I keep my word, this past weekend I utilized the GM's attempt to correct the wrong and passed the invite to a co-worker and his wife for a date night. He appreciated the gift and was able to make a great night out of the evening.
He reported back that the wait staff was very attentive to their needs, and ensured everything was to perfection. As it should be when dining at a restaurant, that tends to hold it's self to a higher standard than most everyday steak houses. This is the feature that allows for you to charge $200.00 +/- for a meal for two! I continue to stand firm with my decision to never conduct business with your restaurant, just as I'll never get my 9th anniversary night back. However, I'm fair and the learning points seem to have been taken and that's all that can be asked for when posting a review.
I'll change my rankings to 4 stars, based off my co-workers experience and hope you will continue to strive to be the high class establishment you have identified yourself as.
Original Post:
I took my wife for our 9year anniversary, was told it was a great place and expensive, but worth it.. I was told wrong, if I pay a $150.00 for a meal for two, I expect perfection across the board. Instead The Only Thing that was near perfect was the tenderness of the meat. I never received my drink, nor did I get the steak I ordered. The manager walked and spoke with every table around us, but never stopped to greet or ask how everything was at our table. I would highly recommend going to Costco buying a nice cut of meat there and cook it yourself at home, just sear at high temp. Unfortunately, an anniversary I can't get back, but I know better now. 2 stars just for the quality of meat!
UPDATE 11/6/17- The General Manager personally reached out after my negative experience at Ruth's Chris in Huntsville. He was deeply apologetic and offered to try and correct the wrong. As told by phone, I was not seeking anything in return as my special occasion had passed, I could never get that moment back. The GM persisted and I told him I would never visit his establishment again and I keep my word, this past weekend I utilized the GM's attempt to correct the wrong and passed the invite to a co-worker and his wife for a date night. He appreciated the gift and was able to make a great night out of the evening.
He reported back that the wait staff was very attentive to their needs, and ensured everything was to perfection. As it should be when dining at a restaurant, that tends to hold it's self to a higher standard than most everyday steak houses. This is the feature that allows for you to charge $200.00 +/- for a meal for two! I continue to stand firm with my decision to never conduct business with your restaurant, just as I'll never get my 9th anniversary night back. However, I'm fair and the learning points seem to have been taken and that's all that can be asked for when posting a review.
I'll change my rankings to 4 stars, based off my co-workers experience and hope you will continue to strive to be the high class establishment you have identified yourself as.
Original Post:
I took my wife for our 9year anniversary, was told it was a great place and expensive, but worth it.. I was told wrong, if I pay a $150.00 for a meal for two, I expect perfection across the board. Instead The Only Thing that was near perfect was the tenderness of the meat. I never received my drink, nor did I get the steak I ordered. The manager walked and spoke with every table around us, but never stopped to greet or ask how everything was at our table. I would highly recommend going to Costco buying a nice cut of meat there and cook it yourself at home, just sear at high temp. Unfortunately, an anniversary I can't get back, but I know better now. 2 stars just for the quality of meat!
Robert Thomas (28.08.2017 17:39)
My wife and I ate there this past weekend. I will say this was my first time eating at Ruth Chris, and i definitely was not disappointed. The food was amazing as was our waiter Don. he was extremely helpful and very attentive but not over bearing. I will definitely be back.
My wife and I ate there this past weekend. I will say this was my first time eating at Ruth Chris, and i definitely was not disappointed. The food was amazing as was our waiter Don. he was extremely helpful and very attentive but not over bearing. I will definitely be back.
Jada Dale (24.08.2017 14:27)
I had an amazing time celebrating my friends birthday at Ruth Chris. The food was great and more then enough. And Shaun B (Waiter) and his Assistant (I forgot his name) were sooo great and informative. Every question asked they were pretty knowledgeable with the answers. I will be back!!
I had an amazing time celebrating my friends birthday at Ruth Chris. The food was great and more then enough. And Shaun B (Waiter) and his Assistant (I forgot his name) were sooo great and informative. Every question asked they were pretty knowledgeable with the answers. I will be back!!
Bob Fuller (23.08.2017 19:38)
Enjoyed an amazing meal with my wife. The General manager came by several times. Made us feel like family.
Server was superb. Food was incredible.
Filet and lobster !!!!!!!
Enjoyed an amazing meal with my wife. The General manager came by several times. Made us feel like family.
Server was superb. Food was incredible.
Filet and lobster !!!!!!!
Faith Woods (01.07.2017 04:55)
Excellent all around! Don took perfect care of us and our food was delicious. All things cooked perfectly and to our liking. Thank you for taking our reservation quickly! We will be back.
Excellent all around! Don took perfect care of us and our food was delicious. All things cooked perfectly and to our liking. Thank you for taking our reservation quickly! We will be back.
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Amerika Birleşik Devletleri (ABD), Huntsville
