Kansas City CARE Clinic

Travis Genenbacher (13.11.2017 17:39)
The doctors and nurses are always very helpful. The front desk staff... not so much. Very rude, dismissive, condescending. Not pleasant to check in here.

Also, watch your billing amounts. Every time I go, they send me a bill for what my insurance has already paid and claim they never received it. Once I call my insurance company and have them send over a copy of the explanation of benefits, magically they find the money. Very sketchy. The billing office has even told me my insurance paid them, then took the money back so it was my responsibility. Got my insurance on the phone, had them talk to them, amazingly they found an error in their system. Double check everything they charge you, otherwise you will get screwed.

pete fisherman (06.06.2017 01:34)
I was never able to even make an appointment here. I spent a whole day on the phone waiting for someone to answer. I was continually sent back to the main menu and had to go through it again numerous times for no one to ever answer. At one point I had cycled through the main menu and was waiting on hold so long they just hung up on me. I tried pressing 4 to speak to a person and had the same thing happen. After a full day of calling this place I never spoke to a single person and there is no option to leave a message and have them call you back. I ended up making an appointment with another clinic that had an online option for creating an appointment. I will never try to make another appointment here again, and even if I did try I wouldn't be able to!

Sheri Gambino (05.05.2017 17:37)
I thought I'd give this place a try and got in quickly too see a doctor. Staff was very nice and so was the doctor. I think they do a lot of good for the community.

Heather O (04.03.2017 01:21)
I'd give 5 stars if the receptionist's up front weren't so rude, the doctors and nurses in the back are beyond what I expected. They're very kind and the doctors tàke their job very seriously. They go above and beyond to do everything to make sure you are comfortable and are understanding of treatment plans.

CHIEF TOMMEH (23.02.2017 18:07)
This place is ghetto AF. The so called "Doctors" don't dress like doctors. I went in to get my hands looked at because I think I have arthritis. The doctor talked to me for a little bit and did one freaking test which was ridiculous. She told me " put your hands together and tell me if you feel pain?". Like what? I'm no doctor but that doesn't tell you if I have arthritis or not. She also said "your hands don't look deformed" ..from 6 feet away! What a joke.
They did give me a blood test. I don't know why...it's been a week and still haven't heard anything about my results.
The automated phone line is pointless. You just go in a endless loop. It just rings and repeats it self over and over.
This happen to me at 9:30am on a Thursday.
This place is pretty much a HIV clinic and if you want to get your money's worth go somewhere else.

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